If the rep said that credits would be kept despite the plan change, then you are golden. While a physical contract you sign to get a subsidized handset claims that it overrides prior agreements, it certainly cannot override future agreements or contracts. When you agreed to change your plan because the credits would remain, as an agent of Rogers she entered into a contract with you on Rogers behalf. This contract can certainly be seen to override any existing contract that might exist, so even if there is some ******** in their TOS that contradicts your agreements, your agreement should stand as the latter and current contract.
Originally Posted by habs_fan
Remember: contracts come in many forms... don't let them fool you into thinking that the only contract is the term contract you agree to. You enter into a contract every time an agent of Rogers makes an offer and you agree.
Phone: Samsung Galaxy SIII i747M - CyanogenMod10 IceCreamSandwich 4.1.2.
Rogers Retentions Plans:
(2x): 200WD+100bonus ($25); 6GB data (-$10) Free: 100LD; 6pm Unl Eve/Wkd; Unl Incoming; Unl SMS/MMS; Unl Network Calling+LD; Unl Wifi Calling; CID; VM.
After Tax: $53.22; Total discounts: $58.40/mnth.
(1x): 200WD+6pm Unl eve/wkd (17.50 plan) (-$15MFD); 1000LD ($5); CID; VM; 2500TXT; $108 yearly credit.
After Tax: $12.99; Total discounts: $39/mnth.