Dirty & Sneaky Fido

[Khoa81]

I called Fido today on behalf of my aunt to change her cell phone plan.

Changed her plan to:

$40 Talk & Text
$20 Canadian & US Long Distance
$11 IPhone value pack

I asked if my aunt was off contract. The rep named Kenny said she was off contract. Then I said good because she doesn't want to be on contract yet. I then asked him to make the plan effective immediately. He said only the Long Distance will be active immediately and the plan will be effective as of midnight. I said this is fine thanks.

Call ended and I received an email stating the changes.

What's interesting is now this account is supposedly on a 3 year term expiring August 5, 2015.
How did this happen? I specifically said no contract. Not to mention that the rep should mention something about this? There was no deal received, just changing the plan.

I tried calling right after receiving this email. I can't believe this. Fido is so sneaky
This reminds me of a situation previously where my aunt got put on contract without her knowledge and their reason was she received a $5 discount. We argued that because she never signed a contract as well. In the end, she was taken off the contract and forced to pay $12.50 for some reason.

Has anyone else had a similar experience?

I will be calling Fido again ASAP to hopefully rectify this problem. I am just so angry that I have to go through this. If I didn't check my email and go through the changes, there's no telling how much trouble I'd have in the future.

[B407]

Call and double check. Sometimes those auto generated emails are grossly inaccurate. I received similar emails detailing plan changes where it indicated my contract was renewed when in fact it was not.

[Khoa81]

Call and double check. Sometimes those auto generated emails are grossly inaccurate. I received similar emails detailing plan changes where it indicated my contract was renewed when in fact it was not.

Thanks I sure will.

It surely beats the point of the email if we can't depend on it being accurate.

I hope this time it's inaccurate because I don't want to go through another my word against theirs. They don't even have recordings of the conversation then in the end it's the customers that end up losing because if you don't pay then they screw up your credit so sometimes it's not worth the trouble and it is better to just pay the fees.

[Stately Automat]

They most likely just picked the wrong code by accident when changing your plan. Call back and it would be fixed in a couple minutes.

Sent from my HTC EVO 3D X515m

[Khoa81]

Hopefully you're right, I will update on how the phone call went in a couple days.

Thanks guys.

[ircu]

They don't even have recordings of the conversation

If this is true something changed between Friday when I left work and when you posted this. When I left work on Friday all calls were recorded.

[Khoa81]

If this is true something changed between Friday when I left work and when you posted this. When I left work on Friday all calls were recorded.

Why is it that when I my aunt and I asked to hear a recording about her accepting to be on a contract the supervisor told me that they didn't record all calls? Basically telling me that they don't have proof and that they don't need proof. But luckily in the end only made us pay $12.50 to cancel the account and contract. (I didn't think we needed to pay that $12.50, but I just wanted to get it over with)

This was a different aunt by the way.

Also, I had a separate problem in the past as well that I guess I would like to share.
On my account, I have a few phone lines. Each for my each of my family members. One day fido calls my mom and offers her a "free phone", this was the iPhone 3G. She accepts and soon after the phone was sent to the house. I found out about it and was so furious. The phone wasn't free but I don't remember all the details so I am sorry about that. Point that I am trying to make is, the account was under my name and none one was authorized to make changes to my account and yet the fido rep that spoke to her allowed her to accept a "free phone" thus making a change to the account and incurring me more money. Basically, the rep should be talking to me.
In the end, although it took a many phone calls, fido accepted the returned phone and reversed all the changes.

[ircu]

Why is it that when I my aunt and I asked to hear a recording about her accepting to be on a contract the supervisor told me that they didn't record all calls?

Because it is something people have wrongly assumed for a long time. People have it in there head it is impossible to record all calls or something like that. I can tell you each call at Fido/Rogers is recorded.

Now as for you asking to hear it, no they tend not to allow that.

[Khoa81]

Because it is something people have wrongly assumed for a long time. People have it in there head it is impossible to record all calls or something like that. I can tell you each call at Fido/Rogers is recorded.

Now as for you asking to hear it, no they tend not to allow that.

I didn't assume anything. I was under the assumption that all calls were recorded and simply wante to hear the proof that the contract was accepted like they said. Anyway, I jut spoke to an agent and he told me that all calls we're recorded but just for training purposes only.

He did go on to check my aunts account and did verify that the previous rep made a mistake in selecting the wrong code as on of the previous replies above mentioned. Then after that rep noticed that he selected the wrong code, manually changed it so there was no contract. Unfortunately the system doesn't send an email out to update me on that manually change which would have ended this frustration.

I would like to thank everyone for their replies. Greatly appreciated!

Now if only Fido had a better phone selection to keep me with them. (S3)

Take care everyone and have a good one!

[Khoa81]

Also I guess I take it back, Fido isn't as dirty and sneaky as I thought yesterday.

They just need to fix a few things:

-fix that automated generated email to include manual changes
-ask for the account holder unless if someone is authorized to make a change on the account
-make fido $$$'s more useful IMHO
-better selection of phones

I've been with Fido a long long long time, and honestly other than these isolated issues. I've been pretty happy. I love how I don't have to talk to a machine in order to get a live rep on the phone and signal is great compared to some other carriers.

Just my thoughts.

[didouche]

all is good in the world again. Now let's get working on world peace

[procyon]

To me they are dirty and sneaky...happened to me once as well. My account online said I was on a 3 year contract after I called in to make account changes. I specifically asked if that would place a contract on my account and they said no. After I called in to rectify the situation they removed it, but if you don't notice I'm sure there is nothing you can do a few weeks/months down the road.

[Bad Liar]

at least now if you're not taking a phone subsidy, a contract means absolutely nothing... no ECF without subsidy.

[facehugger]

at least now if you're not taking a phone subsidy, a contract means absolutely nothing... no ECF without subsidy.

That's not true...

If you don't get a hardware subsidy you can still choose to manually enter into a contract without a subsidy. For example, Fido might offer you a $5 discount for 24 months and a 24 month agreement, but no phone subsidy. In that circumstance, canceling the contract will correctly result in a service deactivation fee. 12.50 for non-regulated provinces, whereas in regulated provinces you pay up to $50. (10% of your voice&data MSF divided by number of months on the contract total multiplied by number of months remaining on the contract, to a maximum of $50).