fido to rogers port, waiving the ECF

**lkh5650** · 08-08-2012, 08:44 PM

Hello..

I called in fido to ask about to fido->rogers port and ECF waive fee
but they said
I have to be at least a year in on a contract.. is this true?

i have been with fido for over 7 years
but i signed contract not long ago and the guy said i need to be at least a year in, on the current contract.

can someone verify..?

as far as i know, it could be done if
1. you are fido customer for over 1 year (which i am)
2. you haven't received port credit before (which i have not done before)
3. you sign up 2-3 yr contract with rogers and
received ECF credit if you remain as rogers customer for 30 days (or more)
4. name of the account holder has to be the same for both fido & rogers

am I misinformed by this customer service representative or was I wrong?

Thank you

**RogersUser1** · 08-08-2012, 08:49 PM

Moving from Fido to Rogers is lot like moving from the DR Congo to Somalia.

Hopefully somebody can give you better advice.

**AM Radio** · 08-08-2012, 11:49 PM

Originally Posted by RogersUser1

Moving from Fido to Rogers is lot like moving from the DR Congo to Somalia.

awesome!

**dkvby** · 08-09-2012, 04:53 AM

Yes. 1 year with fido, not 1 year into current contract. I have done it a year ago

But do they still allow to do it? what if u port to rogers for 3years agreement without taking a phone? 12.50 to cancel?

**Bad Liar** · 08-09-2012, 09:56 AM

Keep in mind the only way to get this done is to have it offered and taken care of by retention. If done in store, you will be charged your ECF.

**WorldIRC** · 08-09-2012, 11:13 AM

Originally Posted by Bad Liar

Keep in mind the only way to get this done is to have it offered and taken care of by retention. If done in store, you will be charged your ECF.

Correct, no "sales rep" is allowed to offer this.

**lkh5650** · 08-09-2012, 12:00 PM

so how would i convince retention rep to allow me to do this?
i have an iphone 4s which i got from fido but I never even opened it.

All the sudden, I have to go to states now and live there for longer than 5 years (school related, sudden acceptance) and I wanna get rid of fido contract but it costs me 490+tax and if i can port to rogers, then sign 3 year contract
it would cost me only w.e the ECF cost for rogers (whether it is 500 or w.e) but I can pay for this by selling the phone that I get from fido/rogers... so how would I convince the retention rep to allow me to do this

?

thanks... really appreciating ur help guys

**ceredon** · 08-09-2012, 12:29 PM

Originally Posted by dkvby

Yes. 1 year with fido, not 1 year into current contract. I have done it a year ago

But do they still allow to do it? what if u port to rogers for 3years agreement without taking a phone? 12.50 to cancel?

This seems like the best approach. Take whatever length of contract the offer but no phone and walk away for $12.50..assuming they haven't closed this by requiring a phone.

**WorldIRC** · 08-09-2012, 12:31 PM

Originally Posted by ceredon

This seems like the best approach. Take whatever length of contract the offer but no phone and walk away for $12.50..assuming they haven't closed this by requiring a phone.

Perhaps a condition of this offer IS the client must take a phone.

**ceredon** · 08-09-2012, 12:42 PM

Originally Posted by WorldIRC

Perhaps a condition of this offer IS the client must take a phone.

That's the part I am not sure of. We haven't had a WIRC update on whether the policy has been updated to require this in the face of the new cancelation policy.

**Bad Liar** · 08-11-2012, 01:59 PM

Originally Posted by lkh5650

so how would i convince retention rep to allow me to do this?
i have an iphone 4s which i got from fido but I never even opened it.

All the sudden, I have to go to states now and live there for longer than 5 years (school related, sudden acceptance) and I wanna get rid of fido contract but it costs me 490+tax and if i can port to rogers, then sign 3 year contract
it would cost me only w.e the ECF cost for rogers (whether it is 500 or w.e) but I can pay for this by selling the phone that I get from fido/rogers... so how would I convince the retention rep to allow me to do this

?

thanks... really appreciating ur help guys

Why not just cancel and sell your iPhone to cover the costs? Why overcomplicate things?

**WorldIRC** · 08-11-2012, 07:34 PM

Originally Posted by ceredon

That's the part I am not sure of. We haven't had a WIRC update on whether the policy has been updated to require this in the face of the new cancelation policy.

Bad Liar may be better equipped to answer.

**B407** · 08-11-2012, 07:58 PM

Originally Posted by ceredon

This seems like the best approach. Take whatever length of contract the offer but no phone and walk away for $12.50..assuming they haven't closed this by requiring a phone.

I don't recall Fido have any plans that are 36 month only at the moment. Even if you request it, reps will not put you on a 36 month term when a MTM version of the plan is available when you are not taking a subsidy.

**charliee604** · 08-11-2012, 08:20 PM

Originally Posted by B407

I don't recall Fido have any plans that are 36 month only at the moment. Even if you request it, reps will not put you on a 36 month term when a MTM version of the plan is available when you are not taking a subsidy.

Fido does have 36 month plans, the new "MAX" plans are 36 month only. You will have to get a subsidized phone I believe, OP

edit: max plans are available MTM