Reply With QuoteIt's their pricing structure that people are tired of. Who wants to buy from them and get stuck with paying an installment each month.
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I have a blue tooth
Once again, T-Mobile gets a big last place rating!
http://www.tmonews.com/2012/08/t-mob...erience-study/
The survey results match the issues that people here have reported regarding buying new devices from T-Mobile. It's time for T-Mobile to get back to the quality customer service they were known for.
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It's their pricing structure that people are tired of. Who wants to buy from them and get stuck with paying an installment each month.
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I've got more phones than fingers
A friend got the s2 and his total bill for the plan and fees, phone payment, and insurance comes to around 120. He could prob get AT&T or Verizon for a similar price so I think that pushes many off of tmobile. He still had to fork out cash when he got the phone but can't remember how much.
I have a blue tooth
"There goes mr. humbug, there goes mr. grim."
www.youtube.com/watch?v=KBthi_An5qQ
Last edited by Antenna; 08-09-2012 at 12:42 PM.
I've got more phones than fingers
Tmo should do the two year prices, forget the phone payment stuff, improve cs, and progress to lte. Adding the iPhone can't hurt also.
I have a blue tooth
T-Mobile does do the two year prices on their Classic Plans. The problem is their Classic plans don't really offer much savings over AT&T, Verizon and Sprint. So it's not much of an incentive to attract good postpaid customers as their quarterly report showed.Originally Posted by johnhere
I have a blue tooth
I dont think cost is their problem:
Classic: unlimited voice & messaging, 2GB no overage plan: $80
VZW: unlimited voice & messaging, 1GB with $15 overage: $90
Less is more....and no overages with T-mobile.
They need an iphone....now
I've got more phones than fingers
Wonder what kind of deal they could get to offer it? Seems like it put sprint in a cash crunch
I have a blue tooth
So let them forgo the traditional Sprint route. They should offer a unlimited everything value plan for $40 with 5GB of data. Bring in a receipt you paid $650 for a phone (same as a iphone 4S) and get $40 service. This would put them up with metro.
Radiation is good
They need to keep the value plan. Aside forms some prepaid MVNOs that have limited data, T-Mobile is the only carrier that let's you bring your own device without getting screwed paying for a subsidy that is not being used. This matters to a small but very vocal community... the type of people who others ask for opinions on anything tech related.
The value plans are not hard to understand. Classic plans are still around for those who are afraid of transitioning away from carrier subsidies.
Personally, I am tied of locked down, buggy, and bloated devices that don't get timely software updates. At the same time, I don't want to subsidize everyone else's overpriced iPhone.
Sent from my Nexus 7 using Tapatalk 2
Bars are not a true indication of signal strength or quality.
I've got more phones than fingers
I've always liked tmobiles value plans but not sure if they would ever truly take off like they want. Most seem to like the subsidy pricing.
I've always liked tmobile call quality the best and their old cs was top dog for a while.
My screen is bigger than yours
It is taking off (or rather, will be forced to). Both AT&T and Verizon have indicated that they will be dialing back subsidies in the future to continue increasing profit margins. They've broadcast it pretty clearly in the recent past to the financial community.
My screen is bigger than yours
The value plans still requires a 2 year agreement even if you byod is a big turn off.
Radiation is good
$10 less a month with T-Mobile get's you less coverage, much smaller 4G network, and no mobile hotspot. They need greater value. Obviously something isn't working and I don't think they are losing customers just because of the iPhone.
HetNet for the win!
Ok let's stay on the subject and discuss the real reason why T-Mobile is dead last at "Wireless Purchase Experience". Forget about the pricing as that has nothing to do with the issue, it's rather competitive. I'd say probably the most competitive out of the top 4.
Have you guys visited T-Mobile Retail stores lately in busy metro areas for example? The sales reps are not even trying to aknowledge your presence, not even the eye contact. I can't tell you how many times I walked out of the stores after waiting for minutes and not being asked a single question. What about having the real phones on display instead of the dummies? So if you're struggling with traffic, or staffing we can at least play with phones? Just an idea.
The other day I've been getting upsale page issues on my phone and I called the CS number... I could tell the CS rep was stuck in a loud environment which sounded like a busy street more than a calling center.
I love T-Mobile service, pricing, but lets be real, the buying experience is the biggest joke. (at the moment)
Verizon Wireless 4G LTE
T-Mobile HSPA+42
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