Advice on getting a discount? Spent 2100$ in the last 18 months

[mcrae44]

So my phone died the other day. I'm 13 months away from end of contract.

In the past 18 months I've paid telus $2112.63, $891.82 of that in the past 5.

My rate plan is student 55, (200 minutes, fav 10 nationwide, 1gb data, 6pm nights/weekends, unlimited texts, VM3, call waiting, conference calling.) I also have free nationwide telus to telus from before i signed this current contract, and I've had 8$ call display addon the entire time. base price of 63$+tax/month has averaged out to 117$/month including tax.

Considering how much I pay on average, what are the chances I can get loyalty to waive the cancellation fee and let me renew my plan and get a discounted 3-year price for a new phone? What is my strategy when talking to them?

[mcrae44]

I called asking what my options were for replacing my broken phone. rep explained 130$ early renewal fee. I asked if it could get waived, he transferred me to retentions.

Retentions said they couldnt do anything. Then said one sec when I didnt sound too impressed (not rude, just saying oh.... oh really eh?) and came back offered 25% discount.

Then I asked whether they match plans, as bell is offering a small business plan that offers a bunch of stuff. she laughs and explains how all the big 3 have been offering it on and off for a bit now. She puts me on it.

85$ Business Ultra 85 - BIS
1500 minutes
unlimited incoming
unlimited nationwide
unlimited telus to telus
unlimited texting
6gb data
evenings and weekends 6pm
caller id
conference calling
basic voicemail
call waiting

Anyone able to tell me what Blackberry APN Access, MHSI APN Access, 911 Emergency Access Charge and Basic voicemail are?

[o2qc418]

You can use BB on your plan ... or any phone ... MHSI APN Access : tether is include on your plan ! 911 is include on your plan you don't pay 911 charge ... basic voice mail = voicemail 10