How can a company have customer service this bad?

[wiwi8ante]

Haha you're funny. I guess they only provide me a decent monthly bill

How? I've checked all over my account, and I couldn't find anything. Am I missing something?

Hey, you said it - at least you seem to know yourself . . . .

Yep, I guess so. The thing is that I'm generally happy with wind's overall service. It's just that I've learned to avoid their CS like the plague.

Mind you, that's the same for Roger, Bell, Fido etc......heck Rogers and Bell have had bad CS for 30 years.

As much as Rogers has a poor CS reputation, I always found that they were competent enough to acknowledge the problem. With wind, every time I called I had to re-explain my problem as if from the beginning of time. I already have 5 of your silly case IDs laying around the house, so why am I doing this?

[lmoreau]

I agree about the bill! I have another Wind plan and was looking at the latest bill, was about 4 pages long. Not ONCE does it have a place that shows what the HST is on the total amount owing! Completely useless if I want to use this as a business expense.

I decided to hold off on getting a new phone and just cancelled the order.

One thing you guys might not know of is the CCTS which is the group that handles telco escalations. I've used them a few times and they're amazing, always got everything resolved. So for anyone who is getting screwed over by Wind like the person on the student plan, file a complaint with the CCTS, I guarantee you'll get it resolved. I had to do that for Bell because on my FibeTV that I had installed 11 months prior I started getting a new bill for $100 and they were saying it was to install a new phone jack even though I already had one and this was 11 months ago. Bell called me and refunded it all. I also used it for Virgin Mobile because I bought a phone online over a year ago and they never shipped it and couldn't figure out how to refund me. CCTS got it fixed and my refund as well. It's also free, you don't pay anything.

[MorsVincitOmnia]

Do not abuse them with frivolous complaints, but yes, CCTS does work in cases which demand it.

[Phone Guy 4567]

Wind CS is terrible & that's putting it mildly. I'm not even a customer but ordered a SIM through their website, figuring it would be easy & would so me how the company operated. I made the mistake of choosing Interac as my method of payment, which took money from my account but did not compete the order. I emailed them via their website & got no response. I called CS & the guy after putting me on hold came back & said it was a known issue & I should see a credit on my account, I did. I have now placed an order for a SIM using CC as the method of payment, & received an email confirming the order but 24 hrs later no tracking #. I don't expect next day delivery, but should have received a confirmation that my order has been sent with a tracking # 24 hrs later.

If they know Interac payments are an issue why do they still offer the option, or even offer the option to purchase online if they want people to purchase in store?