New updated APN information for BYOD AT&T Users given by CS Rep

[benjamin.kelley]

So My data went out today for like 4 hours, not surprised as the data outages and what not, but called anyways just to see if maybe it was something else. I must say, I got the best CS Rep I have ever gotten with any company. He spoke better English than I did and I'm an american.

He was VERY knowledgeable and I could tell he wasn't going by script when it came to helping me. He knew what he was doing. He went through the basic trouble shooting things and what not but he also informed me while on the topic of APN settings, that Straight Talk currently has a new MMS Proxy that they have just deployed for their BYOD AT&T and customers using Android devices and that the 66.209.11.33, is not the current one anymore and they are urging customers who call in with data issues, specifically MMS, to change over to the new MMS proxy and that they are updating their systems with new proxies and servers which is why their data systems are a bit crazy right now and that their MMS Proxy is one that has been completely implemented into their system now.

The new MMS proxy is mms2.tracfone.com

I have confirmed, that for the past 2 days with incoming only MMS not working, that this new MMS Proxy does indeed work.

He also said for customers that are having issues with data, that it is HIGHLY recommended that a soft reboot, basically turning the phone off and back on, doesn't properly disconnect your phone from the network and doesn't so a clean re-connection and reset to your account and establishment with the network.

He said to pull the battery out of the device and also remove the sim card. He explained that some phones have a lower power backup source built into the phones, especially higher end ones, that even with the battery removed for a short period of time, this power supply still allows your SIM card ID to remain registered on the network. This same power supply is what allows your phone to keep time and data and you're registration on the network. He said pulling the sim card out completely removes your SIM card connection with the network completely so when you turn your device back on it completely re-registers on the network with a clean refresh. He seemed to be pretty creditable for his knowledge and went on to explain other beyond technical troubleshooting techniques that they try to get you to perform when you call in.

Anyways I figured I might share this with some of you. I wish I could have gotten his direct number so I could just call him with any future problems, as I have never been helped with such quality as he provided.

[louze001]

Thankyou i have been having some trouble with recieving mms messages the past couple days. Hope this helps

[Googly2moogly]

Me three. Thx

[abbysdad]

is the APN for Android of Iphone?

[benjamin.kelley]

He told me it was for "devices like mine that run on the android platform". Not exactly sure if that also goes for customers using iPhones or etc.

Sent from my SGH-I997 using HowardForums

[ChazzMatt]

They also gave me that one to try when the India tech was trying to fix my data problem. The real solution turned out to be the APN type, which I later figured out myself after they gave up. But we tried that address during the fruitless hour of trouble shooting.

__________
Sent from my Samsung Galaxy Nexus (GT-i9250).

[benjamin.kelley]

Well since he reset my data and gave me the new mms APN, everything is sailing along perfect. No data error messages, and mms is sending and receiving flawless now. It took about an hour for my data to reset but all is great now.

Sent from my SGH-I997 using HowardForums

[11fabe]

if you cant even check your facebook app because of the super slow internet...try to add this proxy to your apn WHILE throttling
66.209.11.33
port 80


i was having problems to see pictures on facebook but now it loads good slow but i can browse the web...

also you can try this proxy this is experimental ok try it and leave a feeback please
mms2.tracfone.com
port 80

only if you are throttle

Enviado desde mi SAMSUNG-SGH-I747 usando Tapatalk 2

[dougeeebear]

My mms works too good to even think about changing settings.

[alphamale-b]

op...good post

[Carole Wright]

My MMS has been spotty at best. With this new setting, it's been flawless! Thank you, OP!

Sent from my HTC Inspire on Straight Talk using HowardForums

[ec334500]

thanks for this!! hopes this helps the data issue! for now anyway, and hope they fully finish these data updates so my data goes back to normal again!! and sucks to hear you didnt get his number, that'd be something to keep handy haha

[khaneric]

I've had no data all day and after making the proxy change it's working again. In addition it seems to be much faster (not overall speed but lag).

[silentjudge]

Mms2.tracfone.com leads to the same IP address as proxy.mvno.tracfone.com. so both lead to 66.209.11.32.

Strangely there is a mms3.tracfone.com which points to 66.209.11.33.

Sent from my LG Nitro HD

[louze001]

Still having trouble recieving mms messages on my atrix 2. Instead of the picture just popping up it promps me to download the message. And when it try to do that it says text message not received. It has been doing this for 5 days now. Any suggestions?