tmobile shut off my service and took my 34 dollars 2 days early

[sue clark2]

my amount of time to put on another 10 on was supposed to be the 15th.At midnight on the 15th they had already stolen my money[or took it away]on august 12 2012 .3 days early,just want everyone to be aware they lie .You can't trust them,always refill 3 days early or you''ll lose what you have.i tried to email them ,get them online all to no avail.They have lost a customer,not that they care.

[Seashellmama]

Did you try calling customer care? I've had only good experiences with the prepaid customer service when I've called- I usually get someone in India, and they're friendly, polite, and totally able to override whatever wrong thing has happened.

[sue clark2]

Did you try calling customer care? I've had only good experiences with the prepaid customer service when I've called- I usually get someone in India, and they're friendly, polite, and totally able to override whatever wrong thing has happened.

Yes,i did yesterday,they promised me they'd give it back .to wait 15 minutes and it would be there,still waiting 24 hours later it still isn't here,i have pulled the battery turned the phone off and back on,but my account still registers -0-,but thank you.

[Remag1234]

Why did you wait for the last minute??? I blame you and not T-Mobile. I have been using T-Mo for over 7 years and never had a problem. Take responsibility and blame yourself.

[vmobi]

Wirelessly posted (Sprint: Opera/9.80 (Android; Opera Mini/7.5.32193/28.3182; U; en) Presto/2.8.119 Version/11.10)

my amount of time to put on another 10 on was supposed to be the 15th.At midnight on the 15th they had already stolen my money[or took it away]on august 12 2012 .3 days early,just want everyone to be aware they lie .You can't trust them,always refill 3 days early or you''ll lose what you have.i tried to email them ,get them online all to no avail.They have lost a customer,not that they care.

Don't let the scoundrels get away with it. It's theft, plain and simple theft. Contact the proper authorities and initiate an investigation as soon as possible.
You have to nip that behaviour in the bud or there is no telling what else they will steal from you and other unsuspecting subscribers...

[staceyeileen]

So they agreed to credit you the money? Perhaps the rep on the phone just didn't process the credit correctly or something. The point is that they are willing to make it right. Call back and let them know you have not yet receive the credit.

[nclh7]

Where did you purchase your Prepaid. Redit? Was it a legit source?

[sue clark2]

Why did you wait for the last minute??? I blame you and not T-Mobile. I have been using T-Mo for over 7 years and never had a problem. Take responsibility and blame yourself.

Bully for you,self righous p,i must blame me too,as i gave it to them ,the 34 bucks,after they promised twice to give it back and lied.btw,why did they lie if they knew they were right?You tell me that or can you?Twice,after the second lie i said forget it ,it is worth 34 bucks to get rid of liars,so blame the dog ,blame anyone you want,i don't give a hoot who you blame,are you crazy,why would i care what you think?

[sue clark2]

Where did you purchase your Prepaid. Redit? Was it a legit source?

It was tmobiles web site,i still have the email confirming my payments,quite legit all the way,i got tired of calling them.I am the type of person who believes one should do what they say they will the first,or at the least the second time they say it.I just don't have the stomach to battle it out ,if some one or company doesn't do what they say they will,i quit doing business with them,to me it just isn't worth it.

[luther349]

rather then have a credit just have them turn the account back on. sometimes the auto payments do get screwed a simple call to a cs fixes it. screaming and accusing them of theft does not resolve the issue. if money was sent to them they have a record and being they did offer a credit they saw the mistake just call back. and 15 minutes on a credit i never herd of that normally it takes a few days to go threw.

[gedster314]

Remag1234, any particular reason you revived a 3 month old thread?

[sue clark2]

Remag1234, any particular reason you revived a 3 month old thread?

Thank you.My thoughts exactly,i felt i was being attacked for no reason at all,glad to know other people on this forum actually care and aren't afraid to speak up.

[Remag1234]

rather then have a credit just have them turn the account back on. sometimes the auto payments do get screwed a simple call to a cs fixes it. screaming and accusing them of theft does not resolve the issue. if money was sent to them they have a record and being they did offer a credit they saw the mistake just call back. and 15 minutes on a credit i never herd of that normally it takes a few days to go threw.

Great response. Some people are just too stupid to think of a simple remedy. It's easier to blame everyone for their screw up.

[Remag1234]

Remag1234, any particular reason you revived a 3 month old thread?

And your reason for responding to a revived 3 month old thread???

[sue clark2]

Great response. Some people are just too stupid to think of a simple remedy. It's easier to blame everyone for their screw up.

You should know, as that is what you are doing.I had said nothing about it for months ,yet here you are ragging about something that is none of your business,Why ?You owe me an explaination for bawling me out for nothing.What is your problem?Do you work for Tmobile ? That is the only thing that makes sense.Just butt out of things that don't concern you,don't be so mean.