I disagree with you there. It IS a Straight Talk problem, in that one of their major suppliers is very unreliable. This is impacting Straight Talk service.
Originally Posted by benjamin.kelley
If we don't protest vehemently, Straight Talk won't do anything. They will just keep collecting our money every month -- quite happily.
This is one reason I never trusted MVNOs for years, because they are totally beholden to the major carriers who control the water flow.
There are two things Straight Talk can do about their problem:
1) Straight Talk can be honest with customers and admit there's a problem, instead of acting like we are all stupid.
After all, even you said "ST is very well knowledable about the fact there is an issue
but can't offer a fix in their systems."
2) Straight Talk and other MVNOs can put pressure on AT&T. Sure, that part may not work effectively, because AT&T doesn't want cheaper competition to work TOO well, now do they? Sort of like back in the '90s when Microsoft purposefully put bugs in their operating system to so competing office software would not run correctly... (Yeah, they did it and years later enough evidence was uncovered they paid a large settlement, but at that point it was too late for the competitor.)
AT&T has no incentive to fix the problem quickly and even may have caused the problem on purpose. (AT&T are not good guys, you know.)
So really we are back to point #1. At least Straight Talk should admit there's a network side problem upstream with AT&T, instead of making customers run endless loops with the script monkeys in customer service.
Sent from my Samsung Galaxy Nexus (GT-i9250).
Last edited by ChazzMatt; 08-21-2012 at 06:43 AM.
Your creed may be interesting, but your deeds are much more convincing.