While you're correct that it is ST's problem, we all seem to agree that ST has no ability to actually go in and fix the problem. However, ST is a very large company and has tremendous legal resources. Most of ST's U.S. based employees, including those in ST's legal department, use their service. The higher ups are probably aware of this problem and are undoubtedly demanding that AT&T compensate ST for the failure to provide the guaranteed level of service. While I doubt that ST will pass those savings along to us, I'm confident that they are pressuring AT&T to get the problem fixed.