Verizon Screwed me so bad..

[Skylily4ever]

So a year ago, my android stopped working. The customer service rep that I talked to said that it was the battery, and told me that they did not have those batteries in stock at that time and didn't know when they would. She told me I could order a new phone of the same value, or close to the same value, as a replacement. She said it wouldn't affect my upgrade or my contract. I chose the phone, she and another online rep said it was fine, and I ordered it.

Now, a year later, our plan is supposed to be up, and we were going to renew and get new phones. My husband has an upgrade and his plan is up, even though we are on a shared plan. But I have no upgrade and my plan isn't up for another 14 months! I contacted customer service and told them the issue, and that this was not my fault and I was told it would not affect anything, or I wouldn't have gotten a new phone, just bought a used one and activated it. The guy basically called me stupid and said that I should have read information online and I would have known it would affect my upgrade and plan. I told him that I believed the TWO customer service reps that I had talked to, so I didn't bother reading pages of crap that most people can hardly understand anyways. So how is it my fault that their supposed "trusted" employees lied to me?

Now I'm just so sick of Verizon and I just want to cancel my plan, but since I was so "stupid" I have to wait 14 months with the PoS phone that I replaced my other one with, or pay the $270 cancellation fee.

I seriously have no idea what to do, and the guy that I have talked to was so rude and blamed everything on me. I've had a phone with them for almost 10 years! I have a daughter and a family I have to take care of, I don't have the extra money to deal with their crap.

[JP Whoregan]

That's what you get for talking to and "trusting" ill-trained, faceless "online" or "telesales" sales reps. You could run into the same problem with Verizon, ATT, Sprint, or any other carrier; they told you what you wanted to hear, then authorized an "exception" early "upgrade" (which renewed your contract), and sent you a new phone. Upon activating it, you accepted the terms of the contract renewal. Then, a year later, you're calling customer service/telesales AGAIN, thinking you have an upgrade; but this time, talking to an entirely different rep who knows not a damn thing about what happened 12 months ago, and can only READ what the previous rep noted your account with. He's now powerless to undo what was previously done.

Next time, walk out of your house, and into a local Verizon store or Retailer, and talk to someone who will give you their business card and after-sale support and accountability. Every one of my customers has my phone number and knows where to find me. But they never have to, because handshakes forge honesty and accountability.

[blacksurfer]

Always call a week after and verify your contract end date.

[XxxMich3113xxX]

Well put JP,
I do the same thing, customers know where to find me and have my number

[havi007]

That's what you get for talking to and "trusting" ill-trained, faceless "online" or "telesales" sales reps. You could run into the same problem with Verizon, ATT, Sprint, or any other carrier; they told you what you wanted to hear, then authorized an "exception" early "upgrade" (which renewed your contract), and sent you a new phone. Upon activating it, you accepted the terms of the contract renewal. Then, a year later, you're calling customer service/telesales AGAIN, thinking you have an upgrade; but this time, talking to an entirely different rep who knows not a damn thing about what happened 12 months ago, and can only READ what the previous rep noted your account with. He's now powerless to undo what was previously done.

Next time, walk out of your house, and into a local Verizon store or Retailer, and talk to someone who will give you their business card and after-sale support and accountability. Every one of my customers has my phone number and knows where to find me. But they never have to, because handshakes forge honesty and accountability.

God another reason why going into a store is way better. If we ever make a mistake we will go all the way the to the end of world to make it right for our customers always. I always give out my card



Sent from my Slimmed Nexus 7

[klzemx3]

Wait.. how were you put into a contract? Ho did you accept terms and conditions? Legally if you never accepted the terms and conditions or called the ESC IVR which is the conditions or signed anything.. you probably dont have a contract as far as the law goes.. depends on your state. Call and ask for a sup!