I ordered two ST "T-mobile" sims.
Straight Talk gives instructions to FedEx that the package MUST be delivered to the address. You cannot CHOOSE to pick it up at the FedEx warehouse instead of actual delivery.
Both my wife and I work Monday-Friday. So, no one is every going to be home for signature before 5 pm.
After the first attempt I called FedEx, very irate because it was stupid for them to keep trying to deliver to an address where no one would be during the daytime and stupid for Straight Talk to prevent customers from actually taking delivery of the product they had paid for...
Here's what FedEx told me:
1) after 3 tries, the box is held at the warehouse for you to pick up IN SPITE OF THE STUPID INSTRUCTIONS STRAIGHT TALK GAVE FEDEX TO ONLY DELIVER TO THE ADDRESS. You cannot ask that it be held for pickup PRIOR to the 3 delivery attempts. AFTER the 3 delivery attempts, the box should be available for pickup at the FexEd shipping location. If you don't pick it up there, then it gets shipped back.
2) For the 2nd and 3rd attempts, you can schedule delivery for a day when you will be home, like Saturday. I'm not leaving the house today, as I'm waiting for the FedEx truck delivery my Straight Talk sims. They first tried on Tuesday, and I called them that afternoon. Rather than fruitlessly trying again on Wednesday or Thursday, they are supposedly delivering today.
For you, sounds like you will need to go to the FedEx location to pick it up. I just wished they allowed that in the beginning instead of the 3 delivery attempts first. Many senders allow that, but Straight Talk does not. FedEx says it depends on the sender's instructions.
UPDATE: Had to hang around the house on a Saturday, but I got my ST "T-Mobile" sims delivered. If I wasn't able to be home today, I would have had to wait until the failed 3rd delivery attempt, then I could have picked the package up at FedEx.