How do you reset your voicemail PIN number in Straight Talk?
Need a bit of assistance here please. I need to be able to retrieve, or reset, the voicemail PIN number on my phone?
The phone is a Samsung Captivate Glide running on an AT&T StraightTalk sim card. When I try to listen to my voicemail messages on the phone, it asks me for my four digit pin number and I don't have one.
On the phone, under the Menu is >Settings>Call>Voicemail>Settings for my Carrier> it says that the Voicemail Number is +12543666111. But, this is not my phone number. Is this setting wrong?
I've only been with ST for a couple of weeks and this is very frustrating. I spent about three hours on the phone this morning, playing tag with their customer service system, and got absolutely nowhere.
Straight Talk (formerly AT&T, Alltel, Verizon, and CellularOne)
Ignore that +12543666111 Voicemail number. All you need is to either use speed dial 1 or dial *86 to access your voicemail depending on your phone. Try entering # when it asks for your PIN. See if that doesn't take you to setup where you can choose and enter a PIN. Other than that, you're stuck with customer service. As an aside, I've only had one major problem requiring their help. They did get things fixed so there IS hope
the voicemail mail number is not your phone number. the pin number you provide when you setup your voicemail. i just looked around in the website contrl panel in my account and could not find anywhere to reset it so if you can not remember you gotta call them. you can try facebook support but i bet its going to require a one on one to get it done. facebook support called me. so be sure to listen for a call.
Well, as suspected, there is no way to change your voicemail pin number short of having an exchange with an actual customer service rep. Fortunately, the rep I got seemed to have a reasonable command of the English language and was able to actually solve the problem.
After far too many questions and way too much time spent digging through my account records (all two weeks worth of them), the rep informed me that I needed to give him a second phone number at which he could call me back. I thought "sure", never gonna hear from this guy again. But I gave him my landline number anyway, hung up the cell line, and he immediately called me back on my LL. With the cell phone off-line, he was able to "reset" something on his end that released the original pin number.
When I next tried to check my email, immediately following the reset, the recorded voice on the other end informed me that my security code had "expired" and instructed me to insert a new four digit code number followed by the pound sign. I put in a new number and everything now works perfectly. I thanked the guy profusely, we were still connected on the LL, said goodbye, and all is well.
The unfortunate part of all this is that the entire process took just short of nine excruciating hours to complete. I spent most of the morning, starting about 8:30 am, playing the "press number ? for" game with Straight Talks automated phone system at their regular customer service numbers and getting to talk to several nice folks, who were of zero help, and intermittently being left on hold for, literally, hours. Over the rest of the afternoon, I received "call-backs" from two nice folks who also couldn't help, but who were more than happy to transfer me to other folks at ringing numbers that were never answered.
Eventually, I discovered that I could leave a "support ticket" question on ST's FaceBook page and did so, at about 11:00 am, with no immediate response. Finally, at about 4:30 pm I received the call back, first mentioned above, that resulted in the fix, and the service rep informed me that this call was in response to the support ticket that I had left on ST's FaceBook page.
The curious thing is that this final call back came from phone number 1-800-867-7183 which, if you Google it, comes back showing as the customer service number for Tracfone Wireless, Inc of Miami, Florida.
Soooo, is Straight Talk part of Tracfone? Or is Tracfone part of Straight Talk?