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Thread: Tracfone T404g can't open picture message

  1. #1
    Join Date
    Dec 2012
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    Tracfone T404g can't open picture message

    My daughter's phone won't retrieve picture messages. We go through the steps to retrieve, then do "view" and it shows a bar that says "1. Stop" and our choices are Select and Back. If you leave it on there all day it never shows the picture. The one we are trying says it is only 2KB? Any advice?

  2. #2
    Join Date
    May 2011
    Location
    BFE
    Posts
    2,235
    Phone
    S390G LG500G T404G T301G V170
    Carrier
    TracFone (AT&T SIM)
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    0
    Can you connect using the browser?

    Try sending a small picture again, and watch when you retrieve the message (not the text notification).
    You should get charged 1.0 minute, then it connects to the network and downloads the picture, then tel you how much more you were charged.

  3. #3
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    Yes it shows it takes 1 minute and then it shows it took .5 minutes and gives us the option to view. But then when we choose to view, all we get is the "1. Stop" message.

    Now she says it used to work, but once she got locked out of her phone and we had to do something with Tracfone to unlock it. She says that is when pix stopped working.

  4. #4
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    Well for whatever reason it's working now. We've been messing with this for a couple months and I'm not sure we did anything different this morning or not, but we've opened them!

  5. #5
    Join Date
    May 2011
    Location
    BFE
    Posts
    2,235
    Phone
    S390G LG500G T404G T301G V170
    Carrier
    TracFone (AT&T SIM)
    Feedback Score
    0
    Glad it's working now.

    There are lots of possible reasons, but it's unlikely to ever figure out what it was or what fixed it.

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