Page 1 of 50 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ... LastLast
Results 1 to 15 of 739

Thread: Official Loyalty & Retention thread

  1. #1
    Join Date
    Mar 2006
    Location
    Canada
    Posts
    10,435
    Carrier
    TELUS Mobility
    Feedback Score
    0

    Official Loyalty & Retention thread

    Okay folks, it's a new year, so time to to start fresh with a new Loyalty & Retention thread. The previous retention threads are 5 years old and have over 4000 posts combined, so it's about time for a clean start. We'll also be moving forward with a single retention thread instead of two separate threads like we've all been used to. All retention related posts must be contained in this thread. Please use this thread to share or ask for tips on how to negotiate with L&R, and to discuss specific plan details.

    Contact info
    1-877-279-3100
    executivecustomerrelations@telus.com

    TELUS Mobility Office of the President
    200 Consilium Place, Suite 1600
    Scarborough, Ontario M1H 3J3

    Hours
    Mon-Fri 9-8
    Sat 10-7
    Sun 10-5

    The previous 2 threads can continue to be accessed for reference, but will be closed for any new posts.

    http://www.howardforums.com/showthre...f-How-do-I-get

    http://www.howardforums.com/showthre...ook-what-I-got!

  2. #2
    Join Date
    Dec 2007
    Posts
    248
    Carriers
    TELUS HSPA - CDMA & Mike iDen
    Feedback Score
    0
    Bravo, it's about time! Needed a clean up, great job...happy new year all.
    Customer Satisfaction & Client Loyalty & Retention is our #1 priority.

    * We embrace change and initiate opportunity
    * We have a passion for growth
    * We believe in spirited teamwork
    * We have the courage to innovate


    the future is friendly®
    TTM Wireless Ambassador 15: Unlimited Nationwide Calling & SMS-MMS + CID - VM25 - 2GB data = $15.00 + taxes

  3. #3
    Join Date
    Oct 2010
    Location
    Great White North
    Posts
    183
    Phones
    Nexus 5
    Nexus 5
    Carrier
    TELUS
    Feedback Score
    0
    Happy new year everyone!

    Thanks DC for starting a new thread. The other two were getting huge!

    Has anyone had any luck having TELUS match the $56 Fido/Virgin/Koodo plans?
    Clearnet/TELUS Customer since 2001:
    MB Talk & Text - 2GB Share = Unlimited mins / Unlimited Canadian LD / Unlimited SMS / 2 GB = $55 + taxes


    Click this for a free day of US talk and SMS on Roam Mobility! | Click this for free 2.5 GB Dropbox!

  4. #4
    Join Date
    Sep 2003
    Location
    T.O.
    Posts
    325
    Phone
    iPhone 5
    Carrier
    Fido
    Feedback Score
    0
    Wife signed up in late Sept and got the iphone 5 64gb for $129 with $250 port in credit. She was on the $50 data lite plan with 100mb of data. However, she got 3 months of unlimited data and that came to end on Dec 31 so she called.

    She tried to get a match for the $56 plan. However, they noticed she barely uses the minutes and liked data. So they offered 6gb data for $10 more so her plan became $60/mo with 6gb and everything else stayed the same.

    Not the greatest but good enough for her and she was only 3 months into her 3yr contract plus she still had the $25/mo credit from her port in.

  5. #5
    Join Date
    Aug 2011
    Posts
    723
    Feedback Score
    0
    Quote Originally Posted by juicebox666 View Post
    Happy new year everyone!

    Thanks DC for starting a new thread. The other two were getting huge!

    Has anyone had any luck having TELUS match the $56 Fido/Virgin/Koodo plans?
    I was just coming on here to ask the same question lol

  6. #6
    Join Date
    Jan 2009
    Posts
    41
    Phones
    SGH-T989D
    LG 200
    LG TM520
    Carrier
    Telus
    Feedback Score
    0
    Just got off the phone with loyalty and was able to get this:

    300 minutes
    Unlimited text
    5pm evenings/weekends
    CID
    VM3
    100 LD minutes
    6GB data

    $25 for voice plan and $30 for the data.
    $55 + tax

  7. #7
    Join Date
    Aug 2011
    Posts
    723
    Feedback Score
    0
    Quote Originally Posted by denli21 View Post
    Just got off the phone with loyalty and was able to get this:

    300 minutes
    Unlimited text
    5pm evenings/weekends
    CID
    VM3
    100 LD minutes
    6GB data

    $25 for voice plan and $30 for the data.
    $55 + tax
    IF you are not a data hog... Have a look at the $56 Koodo plan

  8. #8
    Join Date
    Aug 2004
    Location
    Canada
    Posts
    16
    Phones
    HTC Amaze 4G
    Motorola Razr2 V9m
    Carrier
    Telus
    Feedback Score
    0

    Considering switching to Fido

    I am seriously considering switching to Fido to get their $56 plan. I have tried many times with Telus retentions and they won't offer anything worth staying. I have been with them for almost 12 yrs now and it seems loyalty means nothing anymore

    I have looked at the coverage map for Fido and it seems to cover the same, more or less compared to Telus. I know Fido uses the Rogers network but I had read somewhere that it does not have access to the entire network. Is this true?

    For those who have switched to Fido how is the reception, call quality etc. compared to Telus?

  9. #9
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    301
    Phones
    Krazr
    Nokia 520
    Moto T731C
    Carriers
    Telus
    Telus DSL Internet
    Feedback Score
    0
    Customer since AGT days, on month to month, called in, and got

    1000mins Daytime Airtime
    Unld LD - Canada
    Unltd txt, pics, vid
    VM 10, Call Fwd, Conference
    Free Evening/Wkds @1800h
    6GB Data

    Month to Month, no handset subsidy, but still eligible for one should I want to do that later.

    $75/mo

    Said that the SK plan would not be available, as they (LNR reps) would be held accountable for a reprimand as its now a definite no-no.
    Here I am, Platinum customer, with Big T since '91 and no calls, calendars, nada. I'd sure like to be feeling the love...

  10. #10
    Join Date
    Mar 2012
    Posts
    423
    Carrier
    Telus
    Feedback Score
    0
    fido actualy roams on rogers network
    i was at gordon baker road this weekend (heart of GtA) and noticed two fido android phones were roaming.
    i dont think they get charged for it but that would affect how you set up your phone.

  11. #11
    Join Date
    Jun 2004
    Location
    Toronto
    Posts
    1,068
    Carriers
    TELUS
    Feedback Score
    0

    Re: Considering switching to Fido

    I would go with Koodo for the same plan. I have both Telus and Fido, and Telus is the far superior coverage and clarity in Scarborough and Marham.

    Sent from my Galaxy Nexus using HowardForums

  12. #12
    Join Date
    Jan 2004
    Posts
    10,118
    Feedback Score
    3 (100%)

    Re: Considering switching to Fido

    Quote Originally Posted by aingaran View Post
    I would go with Koodo for the same plan. I have both Telus and Fido, and Telus is the far superior coverage and clarity in Scarborough and Marham.

    Sent from my Galaxy Nexus using . HowardForums
    Not for LTE, Rogers beats Bellus for LTE in the GTA.

    Sent from my SGH-I317M using HowardForums

  13. #13
    Join Date
    Dec 2007
    Posts
    2,855
    Feedback Score
    0
    With the current Fido plans, you have access to the entire Rogers network.

  14. #14
    Join Date
    Jan 2011
    Posts
    6,535
    Phones
    Galaxy Note 2
    Galaxy Note 2
    Nexus One
    Carriers
    1-800-bloodbath-mobility
    T-Mobile USA
    Feedback Score
    0
    Quote Originally Posted by Mr Mystery View Post
    Not for LTE, Rogers beats Bellus for LTE in the GTA.

    Sent from my SGH-I317M using HowardForums
    Everywhere else, rogers LTE is nonexistant so I dont doubt that they put all their towers in the GTA.

  15. #15
    Join Date
    Aug 2011
    Posts
    723
    Feedback Score
    0
    Fido is owned by Rogers
    Koodo is owned by Telus
    Virgin is owned by Bell...
    If you are happy with the Telus coverage... Go with Koodo...
    Telus and Bell share towers except in metro areas...
    The service is the Same with any inter brand as In Rogers and Fido... There would be no difference in service same with the
    others
    I know a ton of people that have jumped ship from Telus and moved to Koodo... Can you blame them... The 56 plan is fairly decent for the big 3

Page 1 of 50 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ... LastLast

Similar Threads

  1. Replies: 1234
    Last Post: 08-15-2008, 09:51 PM
  2. Official Michael Jackson Joke Thread
    By Shukoroshi in forum Nextel Lounge
    Replies: 16
    Last Post: 11-20-2003, 08:35 AM
  3. The Official "Sprint PCS FAQ" thread
    By anz2007 in forum Sprint
    Replies: 4
    Last Post: 07-11-2003, 02:25 PM
  4. Official S55 Camera Pics Thread!
    By jfandem in forum Siemens
    Replies: 2
    Last Post: 01-09-2003, 12:48 PM
  5. Another Retention Thread......
    By NutBucket in forum Sprint
    Replies: 30
    Last Post: 11-16-2002, 09:23 PM

Tags for this Thread

Bookmarks