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Thread: Question about transferring balance to another account

  1. #1
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    Question about transferring balance to another account

    I know I can call customer service at Ptel, but thought someone might know the answer to this question. I have been using a ptel sim card on the Real Pay Go plan (which is excellent). I bought the sim to try out Ptel's service and would now like to port my T-Mobile prepaid number. I expect that I will need to buy a new sim card but was wondering whether I could transfer my unused balance ($18) to the new account?

  2. #2
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    Your expectations are incorrect. You will not need to buy a new SIM card or new account. This requires a call to customer service. I presume your $18 balance is with PTel, not T-Mobile prepaid.

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    I have read different info. I was under the impression you need a brand new sim to port a number, and was told by a chat csr, balances are not transferable. However, also read a post by a ptel customer who did have his balance transferred. It was only $5, but he was pleased that the csr did it for him. I guess it depends on who you get.
    Never be afraid to try, but always know where your back up is when you screw up!

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    Quote Originally Posted by kecel View Post
    Your expectations are incorrect. You will not need to buy a new SIM card or new account. This requires a call to customer service. I presume your $18 balance is with PTel, not T-Mobile prepaid.
    Your presumptions are correct. Balance is with PTel not T-Mobile. Thanks

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    You are incorrect. I called customer service as you suggested and I will have to buy a new sim card to port my T-Mobile number.

  6. #6
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    Re: Question about transferring balance to another account

    Quote Originally Posted by sicfish View Post
    You are incorrect. I called customer service as you suggested and I will have to buy a new sim card to port my T-Mobile number.
    You are correct, a new number (or port in) requires a new SIM card. However your balance with another carrier cannot be carried over to PTEL.

    Hope that's helps. And thanks for choosing PTEL!!

    Sent from my Galaxy S III using HowardForums
    PTEL Mobile
    Sales Support Staff

  7. #7
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    Quote Originally Posted by PTEL2 View Post
    You are correct, a new number (or port in) requires a new SIM card. However your balance with another carrier cannot be carried over to PTEL.

    Hope that's helps. And thanks for choosing PTEL!!

    Sent from my Galaxy S III using HowardForums
    I believe the question was if a ptel balance can be transferred over to a new ptel sim with a ported number, not another carrier's balance. This is being debated on several threads.

  8. #8
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    Guys,

    I've been with PTel for awhile, both on CDMA and now on GSM. I received a free sim card when they posted here on Howard Forums last year. In January I called PTel customer service and transferred from CDMA to GSM and used the free sim card they sent. I had a $20 balance or so on my CDMA account. That transferred over to my GSM account. Haven't had any problems since.

    Fort

  9. #9
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    I bought the WOOT $40 deal a few weeks ago... a week after I started using my sim I learned I could port my old cell number that was still active. I had to buy a new Sim, but it so worked out I got another WOOT deal for that. About 6 hours after I faxed my porting papers to ptel I was sent a confirmation email that my new sim was ready to use. I then called CS to have my $34.60 (from old sim) sent over to my new sim with the $40. They asked if I needed the old sim #, I said no and tossed out the sim card.
    No problems with porting and transferring old sim balance.

  10. #10
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    Just confirming above post. I was in same boat. Got a sim and activated on $50 unlimited plan. I did not port my number then for some reasons. Anyway, 1 week down the line, after loving PTEL, i decided to port. Ordered a new SIM, put the port request and in the request mentioned my existing PTEL account and said I want that closed and transferred over to this. And that's exactly what they did. In fact I did not even have to call to do the transfer as I already gave instructions in the port form.

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