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Thread: Forgot Voicemail Password. How do you reset it?

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    Forgot Voicemail Password. How do you reset it?

    My little sister's phone is on Page Plus. Her voicemail is full and she forgot her password, so no one can leave her voicemails. How do you reset it or retrieve the passcode?

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    Quote Originally Posted by VisionsDivine View Post
    My little sister's phone is on Page Plus. Her voicemail is full and she forgot her password, so no one can leave her voicemails. How do you reset it or retrieve the passcode?
    You have to contact PPC CS. They may ask some account ownership verification questions, then the voice mail account will be reset, and then it can be set up as new. All old voice mails will be lost.

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    if the password was never changed, try the last 4 digits of the phone number. thats the PPC default for new accounts.

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    Quote Originally Posted by Boz1 View Post
    You have to contact PPC CS. They may ask some account ownership verification questions, then the voice mail account will be reset, and then it can be set up as new. All old voice mails will be lost.
    FYI, old voicemails will not necessarily be lost. CSRs have the options of either resetting the password or resetting the voicemail. As long as they just reset the password, the old voicemails will still be there.

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    Quote Originally Posted by DennyScher View Post
    FYI, old voicemails will not necessarily be lost. CSRs have the options of either resetting the password or resetting the voicemail. As long as they just reset the password, the old voicemails will still be there.
    Thanks for the information. Is this relatively new, or just something that not all CSRs know?

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