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Thread: Rogers Retention Plan - expires...

  1. #1
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    Angry Rogers Retention Plan - expires...

    Original personal plan with retention:
    Unlimited My5 LD
    6GB DATA
    Early evenings
    R2R
    250 mins calling + 100 bonus mins
    2,500 TXT nationwide
    Total $56.84

    Now I am told = plan/discounts have expired.
    Cost will be $90.
    I can reduce the cost:
    1) Eliminate early evenings, R2R. Reduce DATA from 6GB to 3GB.
    Cost $80.

    or
    Unlimited calling Canada wide
    Unlimited texting
    3GB of Data
    Cost $70

    BTW Telus does not appear to be any better.

    In real terms:
    My 5 covers the majority of my calls
    Hard pressed to use more than 1GB of DATA (unless I am travelling).

    Less for more $$$$.

    Any suggestions?

  2. #2
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    They called you and told you that your credits are done? Would that also mean you are not on contract anymore? I would press them to renew the credits, did you try?

  3. #3
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    They basically said that the credits can not be renewed:
    1) Stacked discounts don't exist anymore
    2) 6 GB plan discounts don't exist anymore

    Not authorized to provide discounts of that magnitude.
    I have escalated to "management.

  4. #4
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    I'm interested in the outcome. I have 3 lines coming up where the credits will expire (and the contract). Personally, if they don't renew this time around I'm going to port all 3 elsewhere.

  5. #5
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    Quote Originally Posted by targa88 View Post
    they basically said that the credits can not be renewed:
    2) 6 gb plan discounts don't exist anymore

    Ranging mad!!!

    I have 6GB w/ $10 discount expiring in Aug 2013. I really hope they allowing renewing of this credit somewhere near that month.

  6. #6
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    I have two lines both with decent minutes, LD, VP, 6GB data, yada yada.

    Line one has 3 stacked credits - $5, 10, 15

    Line two has 3 stacked credits - $5, 10, 15 and a $10 data discount

    Both contracts and all credits expire April, 2014. Normally monthly cost would be $150 + tax but with my credits it's only $80 + tax. It's the only reason I'm still with Rogers. Last year I was hopeful I'd be able to renew both contracts at the same (or close to the same) rate but based on what's been happening I suppose that's just wishful thinking. I need to plan porting out next year.

  7. #7
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    I am interested to know as well. My discounts expire in Dec. They told me that I am welcome to resign the contract, BUT they can not say how much I am going to be paying as they will not allow stacked discountd. I told them I can not sign unless I know the price.

  8. #8
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    Quote Originally Posted by targa88 View Post
    Original personal plan with retention:
    Update us on your progress of renewing whatever credits are possible.

    Thanks in advance dude.

  9. #9
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    Been a while since I've been on HoFo. Time to see what I can get as well as my credits expire in August too!

  10. #10
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    My credits were expiring soon too (52$ in monthly credits) so I ended up
    switching plans altogether.

    This plan is 10$ cheaper in Quebec.
    UL nationwide
    UL SMS/MMS/Vid
    3GB
    CD/VM

    60-20$+taxes

    Note I've been with Rogers forever (10+ years).

  11. #11
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    Love to see rogers give love to loyal customer !

    Sent from my Q10

  12. #12
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    My credit just expire, which is only $10 to cover the VP. Called, and the retention on-hold me for 10mins, and comes out she can't renew it. Maybe I 'll try call later.

  13. #13
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    Quote Originally Posted by alexanderdragon View Post
    My credit just expire, which is only $10 to cover the VP. Called, and the retention on-hold me for 10mins, and comes out she can't renew it. Maybe I 'll try call later.

    Keep trying, don't given so soon and please update us on all your attempts.

    What's your plan specs? Is the $30 6GB plan in there somewhere as a stand alone DP?

  14. #14
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    Its been a while since I been on HOFO but I can attest to what the OP has said, my 53 dollar plan Unlimited Nationwide, Caller ID , Unlimited SMS/MMS and 6 GIG data went from being 54 bucks to 80+tax. They said once the credits are about to expire its the clients responsibility to renew. When I tried to negotiate they refused because of the stacked credits.

    I am really hoping you get what you deserve and signed up for and none of this "not our responsibility" garbage.
    end of contract
    2011

    Fastest Teathering Speeds on my K850i

  15. #15
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    Punkrox.

    What plan was it? I can not find such a plan for $60.

    Can you, please, help?

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