i'm trying to call the verizon wireless retention dept and the number i have no longer works.
I didn't think that there was any specific retention dept. No one has the authority to offer a customer, anything other than the existing plans (which might include plans not widely advertised).
Verizon Wireless: 2001-2004 & 2011-2013
Cingular/AT&T: 2004-2006 & 2008-2009 & 2013-Present
Sprint: 2006-2007 & 2009-2011
Call CS like everyone else, and if needed ask to be transferred. Most issues can be resolved with Tier I CS.
Customers are not supposed to bypass Tier I support.
Last edited by veriztd; 06-13-2013 at 05:35 PM. Reason: removed username from post used in error
If I'm annoyed and you're annoyed, does that make us a paranoid ??
Sarcasm is a fine art...
"Don't believe everything you think"
It's not a matter of if you win or lose, it's how you assign the blame
My reply was meant for the OP. No offense meant to anyone else. Sorry about that.
Sent with the HoFo App
Call and ask for the $60 loyalty plan. Unl talk text 2 GB data and subsidized 4G phones.
If you're not on unlimited data and have 2 lines or less, you owe it to yourself to call and demand this plan
Anyone can ask, but there is never a guarantee that a "loyalty" plan will be added, even if requested.
i would like to know the answer to that as well. if you have 2 lines, are you going to have to pay $60x2?
edit: i just called the local store and they knew nothing about it. i guess this isnt offered in stores?
Last edited by zeen; 06-14-2013 at 01:52 PM.
It is a loyalty plan.
Plan code is 88005.
It does not expire on Sunday.
The reference to two lines or less is based on the total cost of the plan. For one or two lines, $60/line/month is much cheaper than current plans and most nationwide plans. For larger accounts, this may not save any money. With the current 6 Gb share plan and 3 smartphones, it's 200/month before discount. With this plan it would be 180....so even 3 line accounts are cheaper in this case assuming no discount
If the reps hear you speak of canceling, they can offer this plan.
thanks stingray, that basically answers my pm i sent you :P