Email From Verizon
In reviewing the concern that was addressed to our office, we regret the poor experience that you've encountered. The concern addressed being advised the release date of the Casio G'zOne Commando 4G LTE, the upgrade fee, the battery life of the device and the lack of a charging cradle included in the packaging.
Verizon Wireless typically will not release the launch dates of new products as we reserve the right to modify that date at any time. On very rare occasions, we will partner with the manufacturer to announce a device; however, this is not a common occurrence. The $30.00 upgrade fee was instituted in 2012 and applies to all Verizon Wireless customers that elect to upgrade their device at the two year sale price with a new contract. Verizon Wireless was the last of the major carriers to implement such a charge and is less than our closest competitors.
The battery life stated on the reviews and information for the device is based upon being under optimal conditions. Unfortunately, the battery life can vary dependent upon signal strength, applications running and other factors within the device. If there is an issue with the battery, please visit your local Verizon Wireless retail location so they may review it and take any necessary actions.
At this time, there is no charging cradle currently available for the device. Casio reserves the right to include accessories as they deem necessary; however, in this instance we do not have such an option available.
As a long time valued customer, the Executive Office is willing to issue a courtesy credit to the account in the amount of $30.00 to offset the upgrade fee that was incurred. We value your business and hope this offer will be accepted and we can continue to provide you with the best service.
Aaron J. Fischman
Northeast Area Executive Relations
Casio Type-V, Brigade, Commando 4g LTE......