Will this be worth trying out when the smartphone part of this company starts offering their service? It looks very appealing.
Sent with the HoFo App
They still give you a free service. They have mobile devices which works very well in wimax area. This person home experience is not for every one of their products. I've had them for a year. Free can not beaten. I had to return a device I had for about 8 months. They refunded $90 out 100. Not too bad. I agree customer service is mostly thru e-mails but they do respond some time after a few days. There are days where you can not reach a live person ...and get send to voice mail all the time. I just use e-mail and wait for a response.
I doubt the smartphone experience will be good at all since it's voip based. I've given up to Voip if you really want a reliable mobile experience.
Freedompop has gotten better since they started but you still should exercise due diligence to avoid the situations that make people feel robbed. Their zip-code locator told me I was in an eligible area and they also referred me to the Sprint map to double check which said I was in a Sprint roaming area. The Overdrive Pro I was ordering was, at the time, advertised as available with "3G roaming" so I ordered it with the intention of switching to the 3.99/mo "3G roaming" plan.
About three weeks later I noticed they were no longer advertising it as "roaming" so I opened a support ticket to double check. It turns out the advertised "roaming" was only within the Sprint network and I would not get any service from partner towers, at which point I asked them to cancel my order. At this time I do not believe they use the word "roaming" at all and when I run my zip code they no longer say I am eligible.
I personally do not believe they are a real scam, but I do believe they exercise sales practices that are poorly thought out and can be misleading. If I were in a truly covered area they would still interest me, but tread with caution and study your account settings carefully to avoid any surprises.