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Thread: Billing issues with US Cellular...

  1. #31
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    I had heard that it was being mailed out to customers. Too little too late is my opinion, but that's just my opinion. I'm sure other subscribers are making their own decisions about how to handle this, so I'll keep quiet on how I feel about USCC. All I'm saying is I am really enjoying my data coverage and speeds with AT&T.

    Sent with the HoFo App

  2. #32
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    Quote Originally Posted by Hawkcell View Post
    Hatman, where did you find this? Is this finally being sent out? This is not on their website like it should be. Mass mailing?????
    a friend got it in an e mail....

  3. #33
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    WOW! I oversee 150+ USCC phones and haven't even had anything remotely like this via e-mail or anything else. I did get the letter telling me about the ending of My Contacts Backup which was done, what, 2 months ago? (Little overzealous today )
    Hawk swoops down on his prey!!!!!

  4. #34
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    Quote Originally Posted by Hawkcell View Post
    WOW! I oversee 150+ USCC phones and haven't even had anything remotely like this via e-mail or anything else. I did get the letter telling me about the ending of My Contacts Backup which was done, what, 2 months ago? (Little overzealous today )
    very,very strange...

  5. #35
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    I received that email yesterday.

  6. #36
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    Got into my account last night so hopefully they have solved the software upgrade issues. A USSC employee did tell me the software company responsible for writing the software devoted a large contingent of personnel to work the problems until solved. I use automatic payments and did notice that my billing due date has been pushed out several days.

  7. #37
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    Quote Originally Posted by Peterfield View Post
    Got into my account last night so hopefully they have solved the software upgrade issues. A USSC employee did tell me the software company responsible for writing the software devoted a large contingent of personnel to work the problems until solved. I use automatic payments and did notice that my billing due date has been pushed out several days.
    I don't understand how they could put this out with testing in a few markets first. Some body's head should roll for this. This has caused a lot of people to leave uscc.
    Jerry

    Join uscc April 17 2004. Samsung Galaxy Note II , Samsung Galaxy S III

    Verizon on 7/2011 Droid Razr Maxx , Droid 4 , Samsung Galaxy Note III

  8. #38
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    Quote Originally Posted by Peterfield View Post
    Got into my account last night so hopefully they have solved the software upgrade issues. A USSC employee did tell me the software company responsible for writing the software devoted a large contingent of personnel to work the problems until solved. I use automatic payments and did notice that my billing due date has been pushed out several days.
    I don't understand how they could put this out with testing in a few markets first. Some body's head should roll for this. This has caused a lot of people to leave uscc.

  9. #39
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    Quote Originally Posted by jerry 12 View Post
    I don't understand how they could put this out with testing in a few markets first. Some body's head should roll for this. This has caused a lot of people to leave uscc.
    No argument there. The USCC employee said customers are furious and there has been a sizable drop in new accounts and a loss of existing accounts.

  10. #40
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    Quote Originally Posted by jerry 12 View Post
    I don't understand how they could put this out with testing in a few markets first. Some body's head should roll for this. This has caused a lot of people to leave uscc.
    They did test it in their "Tier 1" and "Tier 2" markets. Tier 3 just happens to be their biggest market, affecting the most customers.

  11. #41
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    Quote Originally Posted by MooreC1 View Post
    They did test it in their "Tier 1" and "Tier 2" markets. Tier 3 just happens to be their biggest market, affecting the most customers.

    totally unbelievable...

  12. #42
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    Just now received my "Apology for recent service" email from USCC. Two months after the "upgrade" began! Too little, too late in my book.

  13. #43
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    I still haven't received any communication about this, nor about the change in my local area...

  14. #44
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    WHY did USCC try to fix something that wasn't broke ??? (billing system)

  15. #45
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    Quote Originally Posted by HATMAN View Post
    WHY did USCC try to fix something that wasn't broke ??? (billing system)
    Because previous system was 17 years old. That would be Windows 95 technology.Some people will say because of the Iphone and shared data, but that is just a benefit.
    Was long overdue.
    MOTOROLA Still #1 in reception and call clarity.

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