I've been trying to do as directed by the Tracfone CSRs in the Live Chats, but I've reached a dead end.
The most recent Chat directed me to pursue getting a Support Ticket. I did as directed.
The response I got (in very poor English) told me that it was necessary to reset the phone to fix the "Heartbleed" bug. Which, of course, is not going to help because it is a bug in Android 4.1.1.
If the reset didn't fix it, I was to return the phone for replacement. Which, of course, won't help either.
No support ticket.
I know that this is a new problem and that Tracfone CSRs aren't getting any guidance on the issue. I know that getting this solved will take time for ZTE to apply the fix, test, and supply the update to TF. Perfectly reasonable.
Why can't TF CSR management just allow CSRs to provide support tickets while the issue is being analyzed, escalated as required, and support instructions written for CSRs?