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Thread: actual vzw network extender support ( waiting months) (GPS sold magenta)

  1. #1
    Join Date
    Sep 2015
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    actual vzw network extender support ( waiting months) (GPS sold magenta)

    i signed up on a contract for VZW services

    where I live the coverage is non existent but if i walk a few blocks the phone works
    I purchased a network extender

    I connected it directly to the modem (no router no NAT) it obtained a IP address

    the (GPS sold magenta) stays that way for days, I did borrow a GPS receiver (standalone) it picked GPS no problem. I did borrow a NE from my boss and it worked just fine in the same location where Im trying to use mine (exact same spot next to window) from understanding GPS L1 signals are around 1500 mhz so optimal line of sight is important to the sky

    I called verizon support, they were low level, telling me to reboot my router, check my firewall, check my PC's for spyware and really got no where after spending hours.

    Is there a way to get someone higher up? basically I signed up in march and have like no usage... I wont even try to get a credit just want my service to work...


    thank you all.

  2. #2
    Join Date
    Nov 2007
    Location
    New York
    Posts
    281
    Device(s)
    Apple iPhone
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    Verizon Wireless
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    0
    It should be under warranty. Can't you just call them and tell them that it isn't working and you'd like it exchanged?
    Alternatively, maybe try and use the extension cable that came with it and temporarily put the GPS receiver in a window?

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