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Thread: New Wireless Code now in effect

  1. #1
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    New Wireless Code now in effect

    Today December 1 2017, the amended Wireless Code takes effect.

    Mandatory unlocked devices was the signal achievement of the CRTC Review of the Wireless Code.

    Canadian consumers can now move freely between wireless providers, without the artificial, anti-competitive impediment of a SIM-locked device.

    Devices must now be sold unlocked. Unlock codes must be provided on request, free of charge.

    F. Mobile Device Issues
    1. Unlocking
    i. Any device provided by a service provider to the customer for the purpose of providing wireless services must be provided unlocked.
    ii. If a device is, or becomes, locked to a service provider’s network, that service provider must unlock the device, or give the customer the means to unlock the device, upon request, at no charge.

    Notice, the Code does not allow for a minimum activation period, nor require the device be fully paid.

    The provider is not obligated to unlock a device for someone without active service (see next post).


    Fifteen day trials now allow at least 50% of the monthly service allotment.

    If you have a 500min plan, up to 250min; 1GB data, up to 500MB usage.
    For an unlimiited service, no usage limit for a 15 day return.

    G. Contract Cancellation
    4. Trial Period
    i. ... a service provider must offer the customer a trial period lasting a minimum of 15 calendar days to enable the customer to determine whether the service meets their needs.
    ii. The trial period must start on the date on which service begins.
    iii. A service provider may establish limits on the use of voice, text, and data services for the trial period for all services that are not purchased on an unlimited basis.
    a. For single-user plans, the standard trial period usage limits must correspond to at least half of the permitted monthly usage specified in the customer’s contract.
    ...
    v. During the trial period, customers may cancel their contract without penalty or early cancellation fee if they have
    a. used less than the permitted usage; and
    b. returned any device provided by the service provider, in near-new condition, including original packaging.

    As before, service is considered cancelled as of the date the provider receives notice.
    The port-out request from a new provider constitutes notice.
    Proration applies to postpaid service, but not prepaid.
    G.5. Cancellation date


    $50 & $100 data usage caps
    - account holder's consent to exceed required
    - other users may be authorized
    - caps apply on a per account basis
    E.2. & 3. Caps on data charges

    Key terms of wireless agreement
    - clarified to include voice, text & data
    - cannot be changed unilaterally by provider without account holder's express consent
    D.1. Changes to key contract terms and conditions


    The Wireless Code
    Consumer Rights for Mobile Phones
    Telecom Regulatory Policy CRTC 2017-200
    .
    Last edited by pjw918; 12-02-2017 at 04:35 PM.

  2. #2
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    Unlock without account?

    Do they have to unlock my phone?

    Only if you have active service with them.


    If a customer were to say discontinue service with the original WSP that provided the locked device, is that carrier still obligated to unlock that device despite the fact that there is no active line/account associated with that locked device?

    From the CRTC:

    In this scenario, in which a customer has already cancelled their service with the Wireless Service Provider (WSP) that provided the locked device, the WSP is not obligated under the Wireless Code to unlock the device. Furthermore, if the WSP agrees to unlock the former customer’s device, there is no rule prohibiting them from charging the customer a fee to do so. This would be true now and after December 1, 2017.

    The reason for this is because the Wireless Code is imposed as a condition on the offering and provision of wireless telecommunications services under the Telecommunications Act, not the provision of devices. The Code only applies to devices that are sold incidental to the purchase of wireless services. Therefore, if the customer discontinues the service associated with the device, they can no longer benefit from the unlocking provisions of the Code in relation to that particular device. Any customer that would like to avoid paying an unlocking fee after December 1, 2017 should request that it be unlocked while they are still receiving service from the WSP that locked the device.


    Bell Canada requires that you have a Bell mobility account in order to unlock phones previously purchased from them. From having talked to the customer support representatives, the Bell mobility account does not need to be the account previously attached to the cell phone, any account will do.
    via u/Discolouration
    Last edited by pjw918; 12-02-2017 at 04:00 PM.

  3. #3
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    Is it in effect? Rogers and Telus submitted requests to delay implementation
    (Bell too?)
    Public $120 Province Wide + 12GB - $6 Autopay - $6 Loyalty - $42 Refer = $22 per Month
    Telus SK North American Wide 7GB = $65
    Chatr (Mobi) $40 North America Wide + 6GB + 30 Mins Roaming

  4. #4
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    I have an active account. I was provided with an unlock code for my current phone by Telus.

    The BIG Question???
    Does Telus have to provide me with the unlock code for a previously purchased Telus phone that is not be used by my account?

    Thanks for any opinions.

    hip

  5. #5
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    @hip2b2 if you are a current subscriber I would certainly think yes
    If they gave you any grief it is a quick IMEI change away from actually using the old phone for that phone call

  6. #6
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    PIAC challenges CRTC re: non-customer unlock requests

    PIAC Challenges CRTC Advice Regarding Device Unlocking
    PIAC Dec 6

    PIAC has received complaints from the public that service providers are refusing to unlock devices locked to their network for persons who are not current customers of the service provider. PIAC was surprised to find that the Commission staff apparently have been supporting this position through social media, notably through Twitter and Reddit.

    To address this issue, PIAC has filed the below application with the CRTC.

    This application requests that the CRTC clarify that wireless service providers (WSPs) must unlock all devices locked to their network, not just those associated with ongoing monthly service plans. Should the Commission deem it necessary or appropriate, this application requests that the Commission order WSPs to unlock all devices locked to their network and to make a consequential amendment to the Wireless Code. This application also requests that the Commission direct its staff, and request that the Commission for Complaints for Telecom-television Services (CCTS) request its staff, to formally document and notify the public, regulated parties and regular interveners before the CRTC when they provide interpretation or public advice regarding consumer protections under the Wireless Code.


    PIAC – Part 1 App – Device unlocking and notification of interpretations
    MS Word file

    --
    About PIAC - Public Interest Advocacy Centre

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