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Thread: Verizon Winback

  1. #1
    Join Date
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    Verizon Winback

    Does the winback department exist? I'm told by chat to call the main customer service number (800-922-0204) and ask for "winback" but when I do they don't seem to know what I'm talking about. My 3 week switch to Sprint was a big mistake.

  2. #2
    Join Date
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    Winback is Verizon's retention department. If you say cancel at the automated prompt it will send you there.

  3. #3
    Join Date
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    Quote Originally Posted by djjim View Post
    Does the winback department exist? I'm told by chat to call the main customer service number (800-922-0204) and ask for "winback" but when I do they don't seem to know what I'm talking about. My 3 week switch to Sprint was a big mistake.
    They sometimes give you a credit when you port back in to Verizon. I got a $100 credit when I came back to Verizon.

  4. #4
    Join Date
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    Ask for winback or "Customer loyalty" department.

    They totally exist.
    WiFi Guru

  5. #5
    Join Date
    Jan 2016
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    New York, NY
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    1-866-845-9207

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