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Thread: Could this be the death of Sprint?

  1. #1
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    Angry Could this be the death of Sprint?

    Now, not only is the subsidy giving contract system over, but purchasing over 24 months with a discount is gone too!
    You want a discount, like the $19.77 a month for the S8+? Then you have to pay for 18 months before you can pay it off!
    Before you could have payed off the 24 month installments at once, or $474.48 (approximate) plus tax.
    NOW you get to be tied to them for 18 months before you get the option to pay the remaining 6 months off, otherwise YOU PAY THE WHOLE RETAIL PRICE!
    The new logic is you get that phone for $35 a month, with a $15.65 service credit for 18 months. You're NOT getting a sale price on the phone.
    After the 18 month lease term is up, you have the option to pay off the phone for $212.50 (that's full price for 6 months price).
    If you try to pay off early, you would lose the $15.65 service credit and have to pay $840 plus tax, minus what ever you've already paid.
    You can cancel during term, and then they will 'buyback' your device and credit you for it against the 18 month term.
    But isn't it funny how the term for full payment is still 24 months, even though the lease term is 18 moths?
    And isn't it funny how that will buyback' a phone they own?

    I didn't even ask about how this would affect the SERO Premium account I have.



    Sprint has shot themselves in the foot on this one I think.
    What 's your thoughts?

  2. #2
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    Sprint is setting themselves up for a buyout. They want to show "contract" customers for a better sale value. I wouldn't mind T-Mobile buying them, then gutting all of Sprint. A drop of sewage in drinking water makes it sewage again.
    iPhone 7+ (Qualcomm) Georgetown, TX ........................... Spectrum 300/20, $84.99/month

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    Angry Like an abusive relationship

    Your Sprint chat transcript
    This is an automated email. Please do not respond to this email address as it does not accept incoming email.
    Jessica : Hi, I'm a Sprint sales specialist. Would you like any help today?
    You : how does upgrade work now that you've done away with 24 month installments?
    Jessica : I apologize for the inconvenience, but 24 months installment purchase option has ended.
    Jessica : Now Sprint is offering only one option which is "Sprint Flex".
    Jessica : Would you like to know about that?
    You : your monthly payment for the S8+ is currently $19.77
    You : If I get the phone on Sprint Flex, can I pay it off right away?
    You : Would I have to pay full price if I did?
    Jessica : Allow me to explain how Flex works. It will take only 5 minutes.
    Jessica : Sprint Flex allows you to sign an 18-Month Lease today and decide to own, upgrade, or continue month-to-month in the future!
    Jessica : We've simplified our payment options by offering just one device financing option with one term length for all of our customers.
    Jessica : Once your leasing period is finished, you'll have the flexibility to choose what you'd like to do with your device! You can either turn in your current leased device in undamaged, working condition and upgrade to a new phone, pay the full Purchase Price Option (PPO) in either one payment or 6 monthly payments, continue leasing the phone month-to-month, or you can conclude the agreement and return your phone.
    You : Do I have the option to pay off the phone early?
    Jessica : You can pay the remaining Sprint Flex Lease payments and Purchase Price Option amount at any time during the Sprint Flex Lease and own the phone.
    Jessica : The great thing about Sprint Flex is you don't have to make a decision on Day 1. You will have the full 18-Month term to make your choice, and you have the flexibility to change your mind during the term!
    You : would that pay off price be based on the sale price, or full price?
    You : By the way, it's not great if I don't OWN my own phone.
    You : So I ask, would that pay off price be based on the sale price, or full price?
    Jessica : Pay Off price will be based on retail price of the device.
    Jessica : We've added an easier option at the end of the lease for you to own the phone. Now you can pay the Purchase Price Option in 6 installments.
    Jessica : Sprint revolutionized the market by including annual upgrades with programs like iPhone and Galaxy Forever, which brought customer excitement to a whole new level.
    You : So the only way I get a discount is to be tied to you for 18 months first?
    Jessica : Only purchase option available for any device with Sprint is "Sprint Flex".
    Jessica : If you decide to return your Sprint Flex leased device to Sprint after 14 days but before the end of your lease, the lease payments and device purchase option price are accelerated.
    You : Please explain what that means?
    Jessica : Every Sprint phone comes with 14 days satisfactory warranty in case you didn't like the phone after order you may return it within 14 days.
    You : No, I mean the "lease payments and device purchase option price are accelerated." part
    Jessica : If you decide to return your Sprint Flex leased device to Sprint after 14 days but before the end of your lease, the lease monthly payments and device purchase option price (end of lease term amount which use to be paid to own the leased phone) are asked to be paid.
    Jessica : The device purchase option price will be credited to you if you return the leased device. You'll receive a buyback credit for the returned device which is generally higher than the device purchase option price.
    Jessica : You will have 15 days from the date of cancellation to return your device and receive a buyback credit.
    You : If I buy .....er....lease a S8+ for the sale price of $19.77, can I pay it off after I receive it for approximately $474.48 plus tax? (based on $19.77 x 24)
    Jessica : The Samsung Galaxy S8 Plus is available for $35.42 a month with 18 months Sprint Flex program.
    Jessica : Where did you see $19.77 a month for S8 Plus?
    You : On the upgrade page. "0.00 today, $19.77 monthly after $15.65 service credit".
    Jessica : Thank you for confirming.
    Jessica : This promotion is available with Sprint 18 months Flex program.
    Jessica : It wont be charge for $19.77 a month to own the device.
    Jessica : The price amount would be $212.50 for the Samsung Galaxy S8 Plus at the end of the 18 months.
    Jessica : You can pay the full Purchase Price Option (PPO) in either one payment or 6 monthly payments i.e $212.50.
    You : But I have to wait for 18 months, getting a service credit the whole time for $18, before I could pay the phone off?
    You : Otherwise I lose the $15.65 monthly service credit?
    Jessica : Yes, you will have to wait for 18 months to receive credit for $18 else you lose $15.65/month service credit.
    You : You will be losing me now, I'm afraid. Good day.

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    That's just like a contract. They lock you in on a subsidized phone for 18 months. During which time you do not own the phone, can't pay it off early or you lose the discount. That's just total bull**it.

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    All the carriers have been doing this ****. Verizon sells a phone at a "discount price", but only in the form of a bill credit each month. If you pay it off early, you're paying off what's left of the full price.

    I've seen something similar from all the carriers, it's just a new form of the old contract/subsidy model. The carriers thought they would get rich because they didn't have to give subsidies anymore but instead it just lets people jump ship whenever a better deal comes up.

    Now their back to subsidizing phones to lock people in. What's old is new again.

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    Question More headaches?

    Quote Originally Posted by clonehappy View Post
    ...it's just a new form of the old contract/subsidy model.
    So which is better, do you think? A new phone for $299 - $399 with a 2 year contract, or a monthly 'service discount', but only for 18 out of the 24 months? And is the old ETF fee worse? It was pro-rated as the months went buy, but I always wondered. Was your phone blacklisted on the old contract system if you paid your ETF? OR was it free and clear?
    I really am considering Boost or Cricket again,

  7. #7
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    It was always free and clear if you paid the ETF. It was only blacklisted if you owed money. The old model was better for consumers, because you paid less upfront, weren't taxed on the full price of the handset, and were free to leave at any time just by paying an ETF that was sometimes less than the difference between the full price of the phone and what you paid for it.

    The new model was supposed to be cheaper because the cost of service went down and it made sense to buy phones outright or stay with a phone longer than 2 years because you save more money. But then monthly costs crept back up the same or higher than they were with contracts AND you're paying for the device full price.

    As I've said many times and been lambasted by the "pro-consumer" members of this and other forums, the contract/subsidy model was the best for the customer. A new discounted phone every two years with the carrier footing the bill for most of it. It was also good for the carrier because people stayed around longer.

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    Post Definitely the beginning of the end for Sprint

    I agree. After having stayed with Sprint for almost five years, all this arrogance and complete lack of competence finally caught up with them... and me. In early spring of this year, I decided that it was finally time to switch to the $35 Total Wireless plan with Verizon and a different phone. I immediately felt at-home, but Sprint kept emailing and calling me asking if I wanted to come back. My answer for them was that their forcing of people off the good plans and onto the crappy ones was what did it, in addition to their planned abolition of 2-year contracts.

    I had to laugh at the "good enough for me" tagline that appeared after one of their TV spots. It's gotten so bad that they're even getting passed up by TMobile in some ways. TMobile! You know it's bad when Sprint is getting shown up by TMobile. People thought Sprint was going downhill in 2013, but they couldn't have even imagined how bad it would get. I guess it would be the ultimate embarrassment if Sprint ended up being acquired by TMobile.

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    I'm checking out Ting (GSM side) and maybe Cricket. I'm using a Note5 from AT&T so we will see.

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