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Thread: Cannot contact Arvoice now for a week.

  1. #16
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    Another reason why I wouldn’t buy a year of red pocket plans. Airvoice has a good run. Hope they survive.
    Get $25 credit by switching to Cricket Wireless! Then $250 by referring others! Same AT&T signal! Click here!

  2. #17
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    AV has been uncompetitive for the past couple of years. Only plan that was worth it was the $10 plan and even now that plan isn't competitive. No CS advantage now. Seems like they have Carlos Slim level CS.

  3. #18
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    Quote Originally Posted by zapjb View Post
    Are the lifeline customers taking too much of the CSRs time? Or what'ya think?
    Yes. The customers have trouble with BYOD. Lots of questions since the data bucket is small and can be used up quickly watching videos. The provider reporting requirements can be cumbersome for a new life line company even if the reports are not reviewed. Staff for federal audits.

    I have developed reporting for a managed care company for a state Medicaid contract. The reports are developed from draft rules until or if a final set of rules published.

  4. #19
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    Spoke with an AV exec...heres some news...

    My business partner called them...nearly 40 minute wait times...Spoke with their VP in charge of dealer program.Suspicions of AV cs being overwhelmed by Lifeline sude confirmed...they outsource new LL activations to a different cs pool but apparently follow ups go to regular cs...that, the fact they are aggressively pursuing Lifeline dollars in the California market and are the number two lifeline provider in that state after giant Safelink/Tracfone reveals the story. A disproportionate amount of calls are going to regular cs It also doesnt help new phone system inferior to old one. The Veep said that this was helping Av have income for long term growth and that the ultimate goal was to rechannel lifeline money to the regular side. We told him bluntly that neither customers or dealers were happy with the present loss of quality and he acknowledged that they were not either and their intention was to get back to yhe level of cs quality they were known for. Thats encouraging but we also told him directly...better sooner then later...we named Rok and Red Pocket as being way more competitive in plans on Att side now. Dealers were expecting a plan improvement last month but it never happened. Air Voice has a long proud and ggod legacy but right now they are not what they were and until the improvements happen to pass customers and dealers will probably try other options...

  5. #20
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    Quote Originally Posted by noelm View Post
    I admit being ignorant as I don't know what Lifeline stuff is....
    Lifeline is the Federal government program that provides payment for eligible low-income persons phone service. For cell service, the provider, like AV, gets $9.25 a month to provide a minimum 500 minutes and 500 MB of mobile data. I couldn't find what the text allowance is. It's probably 500.

    Some (few) states provide additional subsidies. California is particularly generous with their taxpayers money. Some of the Ca lifeline providers take what Ca pays them and offer unlimited talk and text. Oklahoma is another generous Lifeline state. I leave it as an exercise for the the reader to figure out why. California is obvious. They are socialists.

  6. #21
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    Just to throw another wrench. Back in March an employee if AV posted on Facebook that AV wasn't even paying their people. He even post documentation in form of pictures. Said that the state labor board had been involved before they paid. Been going down hill for a while already.

  7. #22
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    It boils down to getting things done when you need to get them done. When hours and sometimes days go by trying to get through to someone and you can't, it's time to move on.

  8. #23
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    I called last Saturday to get help with MMS not working. I was on hold for 20 minutes maybe and then spent almost 30 minutes on the phone with CS rep resetting my phone. I have been waiting longer to get a CS rep lately.

  9. #24
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    Quote Originally Posted by bobdevnul View Post
    Lifeline is the Federal government program that provides payment for eligible low-income persons phone service. For cell service, the provider, like AV, gets $9.25 a month to provide a minimum 500 minutes and 500 MB of mobile data. I couldn't find what the text allowance is. It's probably 500.

    Some (few) states provide additional subsidies. California is particularly generous with their taxpayers money. Some of the Ca lifeline providers take what Ca pays them and offer unlimited talk and text. Oklahoma is another generous Lifeline state. I leave it as an exercise for the the reader to figure out why. California is obvious. They are socialists.
    Thank you for the information. I wasn't aware of this.
    I am getting a feeling, you don't like this idea. I don't want to offer anyone a free lunch at the same time if my tax dollars are paid to take care of a fellow citizen for a short period until they get their stuff together, I am fine with that.

  10. #25
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    Quote Originally Posted by noelm View Post
    Thank you for the information. I wasn't aware of this.
    I am getting a feeling, you don't like this idea. I don't want to offer anyone a free lunch at the same time if my tax dollars are paid to take care of a fellow citizen for a short period until they get their stuff together, I am fine with that.
    I am ok with the concept of providing some phone service to the needy. The concept is that not having phone service makes it harder to get and keep a job. My problem is with the level of fraud about being needy. When the govt. audited the program a few years ago they could not verify that 40% of the Lifeline recipients were eligible.

    A lot of that was Lifeline providers playing fast and loose with verifying eligibility. Tracfone Lifeline provider Safelink got fined multi-million dollars over that.

    On topic: This is about Airvoice customer support suffering because they are ramping up as a Lifeline provider.

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