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Thread: Rogers to Hike Spending On Wireless Netowkr

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    Rogers to Hike Spending On Wireless Netowkr

    Rogers CEO has stated they will be increasing spending on there wireless network. If you have a globe mail subscription you can read more here https://www.theglobeandmail.com/report-on-business/rogers-to-hike-spending-on-wireless-network/article37173377/

    If you don’t this is the best article I could find http://gettopical.com/wireless/77224ab30d8081c6b1a66cfdb54d5f2f?src=twitter

    Hopefully we see good improvements. I know a lot of people have been seeing LTE-A more lately.

  2. #2
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    From the main profile on Natale, the thing to watch may be Rogers paring back EPP discounts to pay for network improvements

    Slightly abridged version:

    In an exclusive interview with The Globe and Mail, Mr. Natale conceded that Rogers, Canada's biggest carrier and first to widely deploy LTE or fourth-generation wireless technology, has lagged BCE Inc. and Telus Corp. on network spending. That has resulted in service that, by some measures, is not as good as those two carriers, but the new CEO is promising to close the investment gap, starting now.

    Canada's national networks are all strong, but a series of recent third-party tests – from Open Signal, PCMag and Ookla – have shown BCE and Telus, which share the radio-access portion of their networks, now consistently and noticeably beat Rogers on maximum- and average-download speeds. Rogers also scores worse on latency, the time it takes for a signal to get from source to destination.


    "When I got here, I said, 'Let's look at all the investments we have going on,'" Mr. Natale said during the hour-long conversation. "As I crafted my priorities and looked at, where are the places we're making our biggest bets, I really wanted to engage the entire leadership team … to drive out those areas of opportunity.

    "Now, I've laid those out and I've been very clear about this: We're going to see our [capital expenditure] intensity in wireless to be more in line with our peers. Network capability is very important to us."

    The focus on wireless networks is a reversal of the path Rogers took under former CEO Guy Laurence, who was fired last year after running into conflict with members of the Rogers family, which has voting control. Mr. Laurence made a number of moves to try to boost growth in wireless – including a rebranding effort for the Fido unit, customer-friendly roaming rates and content deals with Spotify, Vice Media and the National Hockey League that were offered exclusively to subscribers.

    But Rogers also pared back on spending on its wireless network for the better part of two years while BCE and Telus invested aggressively. Capital intensity – the ratio of investment compared with wireless revenue – was 8.9 per cent at Rogers in 2016, while it was 10.2 per cent at BCE and almost 14 per cent at Telus.

    Those numbers reflect the fact Rogers spent $702-million on wireless investments last year, down 19 per cent from $866-million in 2015. Telus spent $982-million and BCE spent $733-million – and their network-sharing agreement makes that spending even more significant. (Not all of the money they spend goes into the shared portion of their networks, but the two telecoms benefit from each other's investments in cell sites and radio equipment.)

    Mr. Natale, who started at Rogers in April, says he will close the gap, bringing the company's capital intensity on wireless back up to historical levels of 12 per cent to 14 per cent, in line with its rivals. Rogers is expected to invest $825-million in its wireless business this year and $1.1-billion in 2018, according to estimates by Desjardins Securities analyst Maher Yaghi. Those annual increases combined represent an additional $500-million in spending over the level of investment in 2016.

    To pay for it, he and his management team have chopped spending elsewhere. Sources say this has included a round of layoffs at the enterprise business unit, where he has also revised the overall strategy, cutting certain complex and hard-to-sell product lines. There have also been spending reductions in the media unit.

    Trimming costs has been a priority since Mr. Laurence left more than a year ago. Chief financial officer Tony Staffieri began to rein in spending on a range of items, including travel and hiring. That focus has continued under Mr. Natale, who, for example, has scrapped Mr. Laurence's practice of conducting quarterly meetings with a large group of managers at the Four Seasons hotel.

    On the network side, sources close to Rogers say the company has relied heavily on microwave transmission of data between cell towers and back to the core network. Its rivals have dragged more fibreoptic wires directly to their cell sites for that so-called "backhaul" function. (Fibre sends signals along tiny strands of glass at high speeds.)

    Its competitors have also invested more in small cells, which help fill gaps in coverage and provide increased data capacity in busy urban areas. And Telus and BCE have deployed newer radio technologies over the past two years, building what carriers call "4.5G" or "LTE advanced" networks.

    Mr. Natale plays down concerns over Rogers not matching Telus and BCE on peak speeds in tests, saying customers care more about "reliable, worry-free performance" than "theoretical speeds."

    Rogers has also done well at acquiring and keeping customers, Mr. Natale said, noting the company's churn – or rate of customer turnover – is at its lowest level in eight years. "Customers vote with their feet and I think the team's done a very good job of delivering [network] capability and quality." The company's churn rate for contract wireless customers was 1.16 per cent in the third quarter, an improvement of 10 basis points from a year earlier. That's still more than Telus, which reported churn of 0.86 per cent, but right in line with BCE.

    He insisted that microwave technology "is still very strong," but added: "We're adding fibre to our network every day. We'll continue looking at where are the right opportunities to build more fibre. Our capital plan contemplates that."

    He is also clear that network investments are a strategic priority for the company. "Right now, we're in the middle of a 4.5G investment," he said.

    Scotia Capital analyst Jeff Fan says the investments are the right move and they come at a time when Rogers has strong wireless operating results, which helps make the case for greater spending.

    "If you don't have sufficient backhaul, cell-site density and upgraded technology, then as you load more customers who are using more data, it affects everybody," he said in an interview. "I think Rogers is doing the right things to make up for it and I don't think they're too late at all."

  3. #3
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    Hope they follow through. I’d been with Rogers for over a decade. The congestion on the cell sites by my place made VoLTE unusable. Moved to Bellus and the network is crystal clear.


    Sent from my iPad using Tapatalk Pro

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    Quote Originally Posted by crab9000 View Post
    From the main profile on Natale, the thing to watch may be Rogers paring back EPP discounts to pay for network improvements

    Slightly abridged version:

    In an exclusive interview with The Globe and Mail, Mr. Natale conceded that Rogers, Canada's biggest carrier and first to widely deploy LTE or fourth-generation wireless technology, has lagged BCE Inc. and Telus Corp. on network spending. That has resulted in service that, by some measures, is not as good as those two carriers, but the new CEO is promising to close the investment gap, starting now.

    Canada's national networks are all strong, but a series of recent third-party tests – from Open Signal, PCMag and Ookla – have shown BCE and Telus, which share the radio-access portion of their networks, now consistently and noticeably beat Rogers on maximum- and average-download speeds. Rogers also scores worse on latency, the time it takes for a signal to get from source to destination.


    "When I got here, I said, 'Let's look at all the investments we have going on,'" Mr. Natale said during the hour-long conversation. "As I crafted my priorities and looked at, where are the places we're making our biggest bets, I really wanted to engage the entire leadership team … to drive out those areas of opportunity.

    "Now, I've laid those out and I've been very clear about this: We're going to see our [capital expenditure] intensity in wireless to be more in line with our peers. Network capability is very important to us."

    The focus on wireless networks is a reversal of the path Rogers took under former CEO Guy Laurence, who was fired last year after running into conflict with members of the Rogers family, which has voting control. Mr. Laurence made a number of moves to try to boost growth in wireless – including a rebranding effort for the Fido unit, customer-friendly roaming rates and content deals with Spotify, Vice Media and the National Hockey League that were offered exclusively to subscribers.

    But Rogers also pared back on spending on its wireless network for the better part of two years while BCE and Telus invested aggressively. Capital intensity – the ratio of investment compared with wireless revenue – was 8.9 per cent at Rogers in 2016, while it was 10.2 per cent at BCE and almost 14 per cent at Telus.

    Those numbers reflect the fact Rogers spent $702-million on wireless investments last year, down 19 per cent from $866-million in 2015. Telus spent $982-million and BCE spent $733-million – and their network-sharing agreement makes that spending even more significant. (Not all of the money they spend goes into the shared portion of their networks, but the two telecoms benefit from each other's investments in cell sites and radio equipment.)

    Mr. Natale, who started at Rogers in April, says he will close the gap, bringing the company's capital intensity on wireless back up to historical levels of 12 per cent to 14 per cent, in line with its rivals. Rogers is expected to invest $825-million in its wireless business this year and $1.1-billion in 2018, according to estimates by Desjardins Securities analyst Maher Yaghi. Those annual increases combined represent an additional $500-million in spending over the level of investment in 2016.

    To pay for it, he and his management team have chopped spending elsewhere. Sources say this has included a round of layoffs at the enterprise business unit, where he has also revised the overall strategy, cutting certain complex and hard-to-sell product lines. There have also been spending reductions in the media unit.

    Trimming costs has been a priority since Mr. Laurence left more than a year ago. Chief financial officer Tony Staffieri began to rein in spending on a range of items, including travel and hiring. That focus has continued under Mr. Natale, who, for example, has scrapped Mr. Laurence's practice of conducting quarterly meetings with a large group of managers at the Four Seasons hotel.

    On the network side, sources close to Rogers say the company has relied heavily on microwave transmission of data between cell towers and back to the core network. Its rivals have dragged more fibreoptic wires directly to their cell sites for that so-called "backhaul" function. (Fibre sends signals along tiny strands of glass at high speeds.)

    Its competitors have also invested more in small cells, which help fill gaps in coverage and provide increased data capacity in busy urban areas. And Telus and BCE have deployed newer radio technologies over the past two years, building what carriers call "4.5G" or "LTE advanced" networks.

    Mr. Natale plays down concerns over Rogers not matching Telus and BCE on peak speeds in tests, saying customers care more about "reliable, worry-free performance" than "theoretical speeds."

    Rogers has also done well at acquiring and keeping customers, Mr. Natale said, noting the company's churn – or rate of customer turnover – is at its lowest level in eight years. "Customers vote with their feet and I think the team's done a very good job of delivering [network] capability and quality." The company's churn rate for contract wireless customers was 1.16 per cent in the third quarter, an improvement of 10 basis points from a year earlier. That's still more than Telus, which reported churn of 0.86 per cent, but right in line with BCE.

    He insisted that microwave technology "is still very strong," but added: "We're adding fibre to our network every day. We'll continue looking at where are the right opportunities to build more fibre. Our capital plan contemplates that."

    He is also clear that network investments are a strategic priority for the company. "Right now, we're in the middle of a 4.5G investment," he said.

    Scotia Capital analyst Jeff Fan says the investments are the right move and they come at a time when Rogers has strong wireless operating results, which helps make the case for greater spending.

    "If you don't have sufficient backhaul, cell-site density and upgraded technology, then as you load more customers who are using more data, it affects everybody," he said in an interview. "I think Rogers is doing the right things to make up for it and I don't think they're too late at all."
    That's what I want to hear Mr. Natale plays down concerns over Rogers not matching Telus and BCE on peak speeds in tests, saying customers care more about "reliable, worry-free performance" than "theoretical speeds."
    Also spending 1.1 billion dollars in 2018 on the wireless network is awesome. Glad he knows they aren't on par with belus and he's looking to narrow the gap.

  5. #5
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    Quote Originally Posted by QS2k5 View Post
    Hope they follow through. I’d been with Rogers for over a decade. The congestion on the cell sites by my place made VoLTE unusable. Moved to Bellus and the network is crystal clear.


    Sent from my iPad using Tapatalk Pro
    Same here! Was with Rogers for 15 years, and switched to Bell last week and all i can say is woow!! Lte-A is great here in Montreal i get 150mbps easily and like you said voice is crystal clear on Bell! Im happy that Rogers is finally waking up!


    Sent from my iPad using Tapatalk

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    What I find odd with Rogers is they are First with almost everything but then Bellus comes along later and does a much better/ bigger Job then them. I don't get why they let that happen


    PS. Personally I am not a Fan of any cell phone company but for the Rogers Fan Boys, You heard it from the CEO that they are not as Big in coverage as Bellus. This has always been the Fact but Rogers Fan Boys just don't want to believe it.

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    Quote Originally Posted by jattdesi View Post
    What I find odd with Rogers is they are First with almost everything but then Bellus comes along later and does a much better/ bigger Job then them. I don't get why they let that happen


    PS. Personally I am not a Fan of any cell phone company but for the Rogers Fan Boys, You heard it from the CEO that they are not as Big in coverage as Bellus. This has always been the Fact but Rogers Fan Boys just don't want to believe it.
    Rogers still to-date has a advantage of having 2G/EDGE and GPRS network active.

    That is where Rogers Fan Boys flaunt their network more than anyone because when network signal is low, Rogers barely ever drops to NO SERVICE, instead goes from LTE>3G/HSPA+>2G/EDGE>GPRS

    With Rogers/Bell once LTE drops to 3G/HSPA+, there is nothing more after that as they don't have any other network that has low frequency for long distance / building penetration.

    PS. I'm with Telus. Above is just what I have observed.
    Join me on Telegram https://t.me/Samshares

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    ^^If any flaunting of 2G/EDGE/GPRS is still going on, then that's just sad. The difference is that Rogers needs that 2G safety blanket...Bellus does not. My wife's Rogers phone goes into "No service" way more than my Telus phone does. I think I may have seen "No service" on my Bellus phones once or twice in the 4+ years I've been with them.

    2G/EDGE turns my wife's phone into a paper weight...no chance of using any data and voice calling fails miserably.

    Good article. It's nice to finally hear a Rogers CEO publicly concede that their network is not as good as their competitors'.

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    Quote Originally Posted by toolcube View Post
    ^^If any flaunting of 2G/EDGE/GPRS is still going on, then that's just sad. The difference is that Rogers needs that 2G safety blanket...Bellus does not. My wife's Rogers phone goes into "No service" way more than my Telus phone does. I think I may have seen "No service" on my Bellus phones once or twice in the 4+ years I've been with them.

    2G/EDGE turns my wife's phone into a paper weight...no chance of using any data and voice calling fails miserably.

    Good article. It's nice to finally hear a Rogers CEO publicly concede that their network is not as good as their competitors'.
    In my 2nd floor parking underground, I loose service with Telus immediately but have seen my friends phone drop down to 2G/EDGE, anyway I am not here to boost anyone, but even AT&T in the US and T-Mobile has had that safety blanket (Yes they are starting to turn off 2G as they continue to upgrade their network). The fact that Bellus got rid of their CDMA / majority of the phones they carried didn't support dual CDMA/GSM/LTE, is the reason their devices dont have a safety blanket beyond 3G.

    Times are changing and I'm sure with VoLTE being the primary focus, we will hopefully soon stop dropping to 3G/HSPA+ as well.

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    Quote Originally Posted by Samshares View Post
    Rogers still to-date has a advantage of having 2G/EDGE and GPRS network active.

    That is where Rogers Fan Boys flaunt their network more than anyone because when network signal is low, Rogers barely ever drops to NO SERVICE, instead goes from LTE>3G/HSPA+>2G/EDGE>GPRS

    With Rogers/Bell once LTE drops to 3G/HSPA+, there is nothing more after that as they don't have any other network that has low frequency for long distance / building penetration.

    PS. I'm with Telus. Above is just what I have observed.
    Like @toolcube said, on Bellus 2G is not even ever needed because there 3G HSPA Network is Phenomenal. Like @toolcube said you don't need 2G edge if you are on Bellus. So having a 2G network is not something to brag about. Like I orginally said Rogers is a Leader but they get left far behind when Bellus comes along and does a much better Job of whatever Rogers has started

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    Quote Originally Posted by jattdesi View Post
    Like @toolcube said, on Bellus 2G is not even ever needed because there 3G HSPA Network is Phenomenal. Like @toolcube said you don't need 2G edge if you are on Bellus. So having a 2G network is not something to brag about. Like I orginally said Rogers is a Leader but they get left far behind when Bellus comes along and does a much better Job of whatever Rogers has started
    My friend on Virgin gets no service indoors where I work yet I still get 2 bars LTE. However at the Walmart He gets 1 bar LTE and I should get no service but it transitions into ext flawlessly. I know most usage needs to happen on Rogers network, but you can still manually connect to ext. that’s the one benefit with ext, you can get best of both worlds. My friend does not have ext so he has to deal with no service.

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    Parking garages, elevators, heck even basements...those would be considered normal spots for losing service temporarily (by the way, my experience with Telus has been much better and more consistently reliable than Rogers in those "difficult signal areas"). When I was comparing my experience on Telus with my wife's on Rogers, I was thinking about several outdoor locations that are considered north GTA ... dropping to 2G and "No service" on her phone while mine still has strong LTE is not uncommon around here. I understand there are problematic spots for all carriers, but facts are facts when looking at generalizations across the country and when looking at reports from OpenSignal and PC Mag. Having said all that, the increased spending is a step in the right direction for Rogers, but I still don't think it'll be enough to even out the "network coverage and quality" playing field. Bellus will still end up spending more combined, and Rogers will always have to do the work of two carriers on their own.

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    Quote Originally Posted by Samshares View Post
    In my 2nd floor parking underground, I loose service with Telus immediately but have seen my friends phone drop down to 2G/EDGE, anyway I am not here to boost anyone, but even AT&T in the US and T-Mobile has had that safety blanket (Yes they are starting to turn off 2G as they continue to upgrade their network). The fact that Bellus got rid of their CDMA / majority of the phones they carried didn't support dual CDMA/GSM/LTE, is the reason their devices dont have a safety blanket beyond 3G.

    Times are changing and I'm sure with VoLTE being the primary focus, we will hopefully soon stop dropping to 3G/HSPA+ as well.
    location is everything so its very possible that your Friends phone Drops to edge but its a Fact in General Bellus has much superior Robust coverage then Rogers. I have always known this but now you have heard it from the Rogers CEO.

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    Quote Originally Posted by jattdesi View Post
    location is everything so its very possible that your Friends phone Drops to edge but its a Fact in General Bellus has much superior Robust coverage then Rogers. I have always known this but now you have heard it from the Rogers CEO.
    Let’s not forget wherever anybody with belus can get signal so can Rogers customers. It will show ext instead

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    And in Vancouver Rogers/Fido are the only ones who work at most skytrins. Expo line, Granville

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