Page 1 of 3 1 2 3 LastLast
Results 1 to 15 of 34

Thread: You need a lot of patience to be a Red Pocket customer

  1. #1
    Join Date
    Nov 2013
    Posts
    28
    Feedback Score
    0

    You need a lot of patience to be a Red Pocket customer

    I am less than one month in to a yearly plan. After *many* attempts my balance info is still incorrect. Last night I ran out of text units in the middle of an important family exchange and could no longer send or receive. I immediately topped up on the website but hours later I am still unable to text. Customer service is not open yet. Really bad systems compounded by reps who cannot effect necessary corrections. You get what you pay for. I miss Ptel.

    Sent from my ONEPLUS A3000 using Tapatalk
    Last edited by philovance; 12-18-2017 at 07:57 AM.

  2. #2
    Join Date
    Feb 2009
    Posts
    4,192
    Feedback Score
    0
    Quote Originally Posted by philovance View Post
    ....I miss preliminary....
    Preliminary what?
    As a US citizen I have the right to criticize my government. My thanks for this is endless in magnitude.

    Fascism is here led by a hypersensitive psychopathic dictator having complete power, obsessively suppressing criticism, regimenting industry & commerce. Emboldening racism & aggressive nationalism.

    Red Pocket (AT&T) $255yr UTnT 3GB
    AirVoice (AT&T) $20mo UTnT 50MB
    T-Mo Gold Rewards $10yr exp ext
    Tello (Sprint) $5 1+call/3mo=no exp x2

  3. #3
    Join Date
    Nov 2013
    Posts
    28
    Feedback Score
    0
    Should have been Ptel. Auto-complete glitch.

  4. #4
    Join Date
    Jul 2003
    Location
    Los Angeles, CA
    Posts
    5,160
    Device(s)
    iPhone 6+
    Feedback Score
    0
    They hook you in for a year at bargain basement prices. How can they afford tech support? You want reliability pay a little more. I’d stick with the crickets
    and metros or the vz prepay.
    Get cheap calling cards to call anywhere in the world! Click here!

  5. #5
    Join Date
    Oct 2015
    Posts
    144
    Feedback Score
    0
    Six lines on Annual RR starting as far back as August. Most of the lines were on monthly before that. Plans range from $60 100/100/500MB to the Amazon 3GB. No significant issues. CS has been as good as I used to get from PagePlus and much better than Net10. YYMV but I can't complain.

  6. #6
    Join Date
    Nov 2013
    Posts
    28
    Feedback Score
    0
    It's not so much "customer service," per se. The reps when you reach them are very polite and reasonably well trained. It's the back office systems that are the problem with things like top ups not being applied and balances not being shown correctly on the website. All the reps can do for a lot of these things is open a ticket. That said, when I called them this morning the rep was able to finally apply my top up while I was still on the phone.

    FYI: Although you can top up for as little as $2 the total came to $3.30 in New York state due to a $1.20 state imposed tax. Sometimes you can't win.

  7. #7
    Join Date
    Feb 2009
    Posts
    4,192
    Feedback Score
    0
    If I renew in about 8mo with RP & if the landscape doesn't change I will. I will renew through Amazon. I called in at 1st cause my vm was in spanish. I mentioned I bought this on Amazon & the CSR was licking my feet through the phone. Without asking a supervisior got on the phone apologized profusely & said it'll never happen again.

  8. #8
    Join Date
    Jan 2016
    Posts
    123
    Feedback Score
    0
    $13.75 a month for one line, $7.08 a month for the other. For those prices I'll put up with the slow to update reported minutes, sms and data left on my accounts.

    Did I say I love Red Pocket?

  9. #9
    Join Date
    Jan 2005
    Posts
    1,823
    Device(s)
    iPhone 7+
    Carrier(s)
    Verizon
    Feedback Score
    0
    I was on chat about 20 minutes this evening asking a question. But I've been on the phone with ATT CS for a couple hours this last week with regard to adding an iPad to my account, and it will be a couple days before I find out whether they resolve it finally.
    I gave into temptation, and bought the iPhone X, even though I had a perfectly good, though oversized, 7+.

  10. #10
    Join Date
    Jul 2012
    Posts
    713
    Carrier(s)
    Sprint
    Feedback Score
    0
    State imposed tax is your government. Lobby your representatives if you want that lowered. Before you bring in "well other prepaid companies absorb the tax", most businesses don't.

  11. #11
    Join Date
    Jul 2012
    Posts
    788
    Feedback Score
    0
    Quote Originally Posted by zapjb View Post
    I mentioned I bought this on Amazon & the CSR was licking my feet through the phone.

    I guess they're worried about messing up their Amazon relationship?

    Quote Originally Posted by zapjb View Post
    ...the CSR was licking my feet through the phone.

    I'm trying to visualize this..

    Quote Originally Posted by zapjb View Post
    apologized profusely & said it'll never happen again.

    This, to me, is the most important point - will it really never happen again? Please update, zapjb if it does.

  12. #12
    Join Date
    Feb 2017
    Posts
    325
    Feedback Score
    0
    You have a dual sim phone - why not stick a cheap sim in the other slot in case of issues. Even freedompop might get you out of a bind. Not that you should have to but if you want dirt cheap service sometimes you have to make do.

  13. #13
    Join Date
    Mar 2016
    Posts
    66
    Feedback Score
    0
    Quote Originally Posted by zapjb View Post
    I mentioned I bought this on Amazon & the CSR was licking my feet through the phone. Without asking a supervisior got on the phone apologized profusely & said it'll never happen again.
    If a person buys theirs through ebay, do you think Red Pocket's response would be less helpful?

    If that sounds sarcastic, I promise it's not. Seriously interested.

  14. #14
    Join Date
    Feb 2009
    Posts
    4,192
    Feedback Score
    0
    Should have left off "through the phone". I violated don't explain during the telling.

    I think that's it. RP is concerned about their Amazon relationship.


    "If a person buys theirs through ebay, do you think Red Pocket's response would be less helpful?"
    I think so. But it'd still be sorted. While I'm surmising I also think RP CS is better on the GSM side.
    Because of IMEI registering of CDMA & VZW's snootiness & Sprint's very limited whitelist.

  15. #15
    Join Date
    Nov 2010
    Posts
    39
    Device(s)
    Moto X 2013
    Carrier(s)
    Page Plus, Red Pocket
    Feedback Score
    0
    Have you tried this link for getting you current balance? I find it's accurate while the main account page is not.

    https://my.redpocketmobile.com/

Page 1 of 3 1 2 3 LastLast

Similar Threads

  1. usefull doucment, lots of fun to be had
    By DJGietzen in forum Feature Phones
    Replies: 2
    Last Post: 05-30-2005, 04:55 AM

Bookmarks