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Thread: Is HD Voice Not Availalbe For Grandfathered Plans?

  1. #1
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    Is HD Voice Not Availalbe For Grandfathered Plans?

    I helped my wife set up her new Iphone today & decided it was a good time to finally turn on HD Voice for her. She's on a $60 plan that has unlimited calls & texts & 2GB's of data. I can't remember if it's called a grandfathered plan or retention plan but it was something they offered her a couple of years ago. When I tried to turn HD Voice we got a pop up message on the phone that states LTE calling cannot be turned on & to contact Verizon. So we called & the Rep stepped me through how to turn it on which of course I already knew & I then got the same message. She insisted that it will turn on & to give it time. I got frustrated because she obviously didn't know the answer so I hung up. I'm assuming HD Voice is just not an option on the plan she is on but before I bother calling back I'd like to know for sure.

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    Is HD Voice Not Availalbe For Grandfathered Plans?

    Did you turn it on via the Verizon website first?

    I have it on all my grandfathered unlimited lines.

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    Quote Originally Posted by Dust N Bones View Post
    I helped my wife set up her new Iphone today & decided it was a good time to finally turn on HD Voice for her. She's on a $60 plan that has unlimited calls & texts & 2GB's of data. I can't remember if it's called a grandfathered plan or retention plan but it was something they offered her a couple of years ago. When I tried to turn HD Voice we got a pop up message on the phone that states LTE calling cannot be turned on & to contact Verizon. So we called & the Rep stepped me through how to turn it on which of course I already knew & I then got the same message. She insisted that it will turn on & to give it time. I got frustrated because she obviously didn't know the answer so I hung up. I'm assuming HD Voice is just not an option on the plan she is on but before I bother calling back I'd like to know for sure.
    It’s a feature that has to be enabled before you can just turn it on your device


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    Quote Originally Posted by jtludwig View Post
    Did you turn it on via the Verizon website first?

    I have it on all my grandfathered unlimited lines.
    I'll try that, thank you. Do you know where to find it on their website once I log in?

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    If anything like At&t, it is enabled at the account level and the user cannot merely add or remove the feature.
    If I'm annoyed and you're annoyed, does that make us a paranoid ??

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    Is HD Voice Not Availalbe For Grandfathered Plans?

    Quote Originally Posted by veriztd View Post
    If anything like At&t, it is enabled at the account level and the user cannot merely add or remove the feature.
    Yep, it has to be enabled thru the MyVerizon website




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    Is HD Voice Not Availalbe For Grandfathered Plans?

    Quote Originally Posted by veriztd View Post
    If anything like At&t, it is enabled at the account level and the user cannot merely add or remove the feature.
    Verizon is different. You can add or remote it manually.

    I had to just add it through My Verizon when I got a new phone for a family member for Christmas. It's under free services or something like that, it isn't hard to find.

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    Quote Originally Posted by jtludwig View Post
    Did you turn it on via the Verizon website first?
    Quote Originally Posted by pedro.r.perezjr View Post
    It’s a feature that has to be enabled before you can just turn it on your device
    I turned it on on Verizon's website & it's working now. Thanks for the help!

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    Quote Originally Posted by Dust N Bones View Post
    I turned it on on Verizon's website & it's working now. Thanks for the help!
    No problem!! Glad you got it worked out


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    Quote Originally Posted by Dust N Bones View Post
    I turned it on on Verizon's website & it's working now. Thanks for the help!
    Great!


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    Is there a way to enable HD voice on a non-Verizon iPhone 6? I don't see anything in verizonwireless.com

    Sent from my Galaxy S8+ using the HoFo app

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    Quote Originally Posted by WiredGuy View Post
    Is there a way to enable HD voice on a non-Verizon iPhone 6? I don't see anything in verizonwireless.com

    Sent from my Galaxy S8+ using the HoFo app
    Shouldn’t it just be pushed to it


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    The option to add it is only shown online for devices they deem compatible with it a rep may be able to add it anyway or you could find a device that is compatible swap the sim add the feature and then swap back.

    However if you change any line features while the iphone is on the line afterwards it will silently strip any incompatible features.

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    Quote Originally Posted by Dust N Bones View Post
    She's on a $60 plan that has unlimited calls & texts & 2GB's of data. I can't remember if it's called a grandfathered plan or retention plan but it was something they offered her a couple of years ago.
    It's a loyalty plan but now that you can't get subsidized phones, it makes no sense to stay on this plan if she is off contract. If she is off contract, she is better off on the $55/mo 5GB plan.

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    Quote Originally Posted by Dust N Bones View Post
    I helped my wife set up her new Iphone today & decided it was a good time to finally turn on HD Voice for her.
    Is she retarded? Why are you treating her like a child? I mean, wtf. YOU decide when to turn on HD Voice for her? JFC, what a controlling a-hole.

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