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Thread: Freedom throttling me at 7GB?

  1. #1
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    Freedom throttling me at 7GB?

    I have the 6+2 GB bonus $50 dollar North America plan from Freedom. Received a message from them last night that they are throttling me till my next billing cycle. When I went to check my usage I am at 7GB.

    Is this normal?

  2. #2
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    Could the bonus GB have expired?

    Sent from my Leap using HoFo mobile app

  3. #3
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    Did they really throttle? I've received erroneous messages but wasn't throttled before.

    Sent from my Passport using HoFo mobile app

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    Yes. They are throttling me and it's only 32kbps and no my bonus 2gb is permanent so my plan is 8gb. But looks like they want to add the 1gb us roaming into it and throttle me at 7gb in local data.

  5. #5
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    Quote Originally Posted by Chattersking View Post
    Yes. They are throttling me and it's only 32kbps and no my bonus 2gb is permanent so my plan is 8gb. But looks like they want to add the 1gb us roaming into it and throttle me at 7gb in local data.
    Should tell them about it. I have never encountered this issue.

  6. #6
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    Quote Originally Posted by Driver8666 View Post
    Should tell them about it. I have never encountered this issue.
    Wasted my time on 2 calls. One reiterated their policy like a robot without actually understanding my issue and the other told me to wiat till my billing cycle in few days so they will reset it (facepalm).

  7. #7
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    I would guess it is normal as most cell carriers do not report data in real time
    So although you think you used 7.X you probably have used 8
    Public $120 Province Wide + 12GB - $6 Autopay - $9 Loyalty - $45 Refer = $20 per Month
    Telus SK North American Wide 7GB = $65
    Chatr (Mobi) $40 North America Wide + 6GB + 30 Mins Roaming

  8. #8
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    Quote Originally Posted by Mr.Peppermint View Post
    I would guess it is normal as most cell carriers do not report data in real time
    So although you think you used 7.X you probably have used 8
    Which, in this case would be impossible to reconcile. Or is it?

  9. #9
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    Quote Originally Posted by Mr.Peppermint View Post
    I would guess it is normal as most cell carriers do not report data in real time
    So although you think you used 7.X you probably have used 8
    So I got my bill and it shows I used 7.6GB data. Although I was throttled many days ago at exactly 7GB with download speeds of only 32KBPS. Freedom mobile definitely short changed me because I have their text message too from days ago about throttling me.

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  10. #10
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    Quote Originally Posted by Chattersking View Post
    So I got my bill and it shows I used 7.6GB data. Although I was throttled many days ago at exactly 7GB with download speeds of only 32KBPS. Freedom mobile definitely short changed me because I have their text message too from days ago about throttling me.

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    Dispute it with them, show them the text message, speed test proof and bill. Tell them to give you credit for doing that.

    I have the $50 ($59 originally) Everywhere Plan with 8GB + 1GB AWAY/US Roaming. Never has my data been throttled before 8GB in HOME and even if / when I used 1GB AWAY/US, that has never been impacted in either way.

    Last month we used 1.6GB US/AWAY Data (Yes it got throttled ONLY AFTER 1GB), and 8.5GB in HOME (Yes we got the message right / around 8GB for throttle).


    Also message them on Twitter, I find it thats where I get the best support.
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  11. #11
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    You reached yr 8gb. Add yr data + roaming data + usa data = 8gb.
    Usa and roaming is not on top of the 8gb. It is part of yr 8gb.

    Sent from my LG-H915 using HoFo mobile app

  12. #12
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    Quote Originally Posted by dss View Post
    You reached yr 8gb. Add yr data + roaming data + usa data = 8gb.
    Usa and roaming is not on top of the 8gb. It is part of yr 8gb.

    Sent from my LG-H915 using HoFo mobile app
    it's two different buckets, the OP is correct...

    I will still have full speed away data after 8 gigs of home usage... ( Technically, my kids, as I rarely use 8 at home)

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  13. #13
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    This seems to be a well-known issue, I encountered the same problem in December but I got throttled after 6 gigs with 20megs roaming. So everyone mileage may vary. :S

  14. #14
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    Quote Originally Posted by dss View Post
    You reached yr 8gb. Add yr data + roaming data + usa data = 8gb.
    Usa and roaming is not on top of the 8gb. It is part of yr 8gb.

    Sent from my LG-H915 using HoFo mobile app
    Better not to say anything the you dont have a clue about...because it only creates more confusions for newcomers than what we are clearing up here...Freedom/WIND has always had a AWAY/US bucket that is separate from HOME bucket.

  15. #15
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    Quote Originally Posted by dss View Post
    You reached yr 8gb. Add yr data + roaming data + usa data = 8gb.
    Usa and roaming is not on top of the 8gb. It is part of yr 8gb.

    Sent from my LG-H915 using HoFo mobile app
    The users and myself disagree. Home "bucket" usage and "Away" bucket usage are 2 separate things. The OP is correct with this one. My US Roaming was NOT included when I blew the cap doing all sorts of Band 7 speed tests last month for the forum. If it was, I'd be throttled at 9GB instead of 8. Or maybe 7GB.

    By the way your math is wrong. 7.6GB is not 8. I get a warning once I hit 6GB. Forget everything else, including OP's US Roaming. The OP needs to settle this with Freedom because if they are throttling everyone before 8GB, then that's a serious problem that Freedom needs to address. Freedom will always go by the "data logger" on the account. I would go by the data logger on the phone itself.

    And because of that comment, I rounded it down instead of up. 7.66GB is closer to 7.7, but guess what? Since you said that it's part of it when it's not, the OP gets the "rounded down" treatment here.

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