A current Sprint customer wants to cancel their account and open a sub on an existing account. Besides the obvious of having to pay the inital ETF, will the customer be allowed to port their old PCS number to the new sub account?
I'm not totally sure on this, but I think you don't even need to cancel the account to do this. I'm pretty sure there's a way to transfer a phone number from one account to another (like a transfer of liability). Add-a-phones might be different though.
That's actually just called MDN release. You don't have to be in one of the top 100 MSAs in order to do this :-)
The Sprint Test Handset Administration team - NSC specialists can help with this sort of request. It may take upto 24 hours for the number to be reactivated.
Just call retention, cancel your existing line. Then call the activations team or customer service and add the new subscription to your friends account. (Be sure they add you as an authorized user in the "high priority notes" section on your account).
The activations team in India is probably your best bet for adding the new line. Retention can also be of assistance, but might be reluctant to help if they realize you are cancelling to re-add. In the wireless industry, this cancelling a line only to re-add it again is called "phantom churn".
The activations team in India will be able to set you up a new sub on the existing account and you will be billed $20 dollars (or $10 dollars if you account is part of a national volume base discount program that allows provisioning of older price plans, and you have chosen one of these -- see your company Human Resourses department, or ask to speak to a Senior CSR at your local Sprint Store to find out if your employeer is listed in their master list of Business Accounts with employee purchased marketing agreements).
Once the phone has been activated, ask them to please fill out a ticket for the MDN to be released. This used to be a relatively quick process that could be taken care of over the phone, but due to more and more demands on the NSC I believe they will only process immediate request for VIP accounts.
The NSC can take your old MDN out of aging. They assign it a reservation number, which you can request, which is usually the same number as your old subscription id (a number that is used in the backend billing systems). Your activations rep can change your number to the reserved MDN once this process is complete, and then give you a call on your landline telephone number.
This process may have changed slightly since the last time I had to do it, but the activations representatives all seem very knowledgeable and do their best to explain the entire process in detail and the reasons for the delay.
My company Sprint account has an agreement where we have a specific number pool, a sequential series of 500 numbers that are our company's and only our company's. If an employee decides to purchase a phone at Radio Shack, we have to go through this process to get them onto our number pool and out of the general public number pool.
Sprint has told us that the FCC will not allow them to reserve a specific MDN. US Cellular seems to have no problem searching for and reserving a specific number. Does anyone know about the FCC policy and how it pertains to Sprint, or if it even exists?