Originally posted by nsufficientmem Just a thought:
In many (if not MOST or ALL) states, if you rent a house with a working lawnmower, and it stops working, the landlord has to fix or replace it, even if he never intended to leave it for you.
So T-mobile never meant us to have free, unlimited WAP access.... But we did.
Is there a valid parallel here, and shouldn't we consider sending letters to our state Attorneys General before rewarding T-mo with their $5 monthly tribute? (X how many thousand subscribers??)
We might want to point this out to a CSR beforehand (nights and weekends, of course), just to give the company a chance to reconsider.
Seriously, state consumer protection laws may be our best friend here. Do some homework and post your findings for all to act on.
To ARMS!
Get a grip, 5 dollars isn't going to kill you and if it does then you don't need to worry about a cell phone right now. Its still cheaper then any other carrier. Be happy that they allowed free wap access for all the time that they did.
Originally posted by shawnlg I can no longer connect my phone to my laptop and get the Internet via GPRS. That always worked even when free WAP went away. My phone no longer retrieves mail (smtp). Even with the new gateway address, I can no longer to to a WAP page.
I think t-mobile tightened everything up for me.
I'm on EasySpeak in Minnesota.
Shawn
I can't "http" browse with Doris Browser on my Nokia 3650 or retreive email. It worked yesterday.
Easyspeak in Dallas.
GPRS may just be down or it may be over. Any "paying" customers experiencing outages??
I have 4.99 t-zones, Seattle market. Just checked pop3 email on my phone (t68i) and on my palm over IR. No problems; works fine. And web browsing on my palm with eudora works too.
my free WAP still works. ^________^
i think yesterday or the day before I was getting a page cannot be displayed error but maybe that was just that site. MAYBE.
ok. =-)
Originally posted by nsufficientmem Just a thought:
In many (if not MOST or ALL) states, if you rent a house with a working lawnmower, and it stops working, the landlord has to fix or replace it, even if he never intended to leave it for you.
So T-mobile never meant us to have free, unlimited WAP access.... But we did.
Is there a valid parallel here, and shouldn't we consider sending letters to our state Attorneys General before rewarding T-mo with their $5 monthly tribute? (X how many thousand subscribers??)
We might want to point this out to a CSR beforehand (nights and weekends, of course), just to give the company a chance to reconsider.
Seriously, state consumer protection laws may be our best friend here. Do some homework and post your findings for all to act on.
To ARMS!
I couldn't agree with you more! T-mo is SO obviously playing word-games to get out of accusations of illegality that it is not to be believed. I think of this as being very similar to what happened with Paypal recently. If you are not familiar with that, Paypal now has a giveback program to compensate for some of their business practices, and additionally in my home state they were fined a few hundred thousand dollars on top of that.
Just my opinion, but I think the deal has now become that these companies do this sort of thing deliberately under the belief that there is some reasonable chance that their lawyers are able to get them out of responsibility for their actions and if that doesn't happen they just wind up settling anyway for a fraction of what they made off their bad business practices without ever having to admit having done something wrong as a part of the settlement. I still believe that no reasonable person could find this to be anything other than a "bait and switch" hidden price increase.
As for the fellow that attempted an analogy to stealing cable company services, I personally find such a comparison to be very poor. T-mo has been completely aware that people were accessing websites through their wap portal as part of their "free" wap offering. To say otherwise is just being silly. In fact I posted here many months ago that it was a t-mo customer service rep that explained to me how to set it up on my phone. Did anyone here ever receive a note or mail or an SMS from T-mo saying that doing so was not part of their service and they considered it to be a theft of service? Can anyone here say that they were officially warned in writing by the company that they were not to be accessing that service for free? I certainly never heard that from them.
With cable service the technology on the analog boxes that most of them did use or still use was as such that someone could be using their service without the cable company knowing it. However there is certainly enough of an awareness that someone buying their own cable box and then hooking it up without a cable acccount is doing something illegal. I see public service commercials for that all the time and have received notices in my bill asking that you report people that are engaging in that type of theft of service.
The reason t-mo didn't send out letters telling you that wasn't supposed to happen was because they wanted people to sign up thinking it was part of their service so that later they could say it wasn't part of their service and attempt to charge for it. To believe otherwise, you would have to conclude that T-mo watched this going on for almost a year now, with people getting a service for free that was supposed to be paid for, without ever saying a word in protest about it. WHO ARE YOU KIDDING? WHAT COMPANY WOULD NOT HAVE STOOD UP AND SAID A SINGLE WORD ABOUT WHAT YOU WOULD NOW LIKE TO CALL A THEFT OF SERVICE? NOT ONE SINGLE WORD? C'MON....
Last edited by headless-roland; 07-30-2004 at 02:22 PM.
Originally posted by headless-roland WHO ARE YOU KIDDING? WHAT COMPANY WOULD NOT HAVE STOOD UP AND SAID A SINGLE WORD ABOUT THIS MUCH THEFT OF SERVICE?
Mmmmm. PacBell Wireless? For years PacBell customers could roam internationally for free. One day, out of the blue, they started charging for roaming with a vengance.
Originally posted by DRNewcomb Mmmmm. PacBell Wireless? For years PacBell customers could roam internationally for free. One day, out of the blue, they started charging for roaming with a vengance.
I'm not really familiar with PacBell or the particular circumstances that you refer too, but simply starting to charge for something that was for free, which is all you seem to be saying about that, isn't quite the same thing as what is going on here.
Lot's of company's charge for services that were at one time free, but in this instance t-mo is saying that what was free was never supposed to happen, and now they have "corrected" that and are charging for it. It's a different issue here that involves whether or not you believe t-mo when they say that it wasn't really supposed to be going on in the first place, whether or not you believe that it took this much time for them to figure out how to correct it, and whether or not you believe that they did or did not do this to lure people into contracts thinking that a service was being offered that they really planned to charge for from the very beginning?
Personally, I'm not buying it, but from reading this board there seem to be people that believe in t-mo's position. Everyone's entitled to an opinion, I just can't believe that t-mo wouldn't have sent something out with their bills, or some notice to customers that the ability to freely access the web through their wap portal was never intended and that they were in the process of correcting it. Clearly, they wanted people to think that the access they were enjoying was really for free and part of their cell plan, and quite obviously they found that people believing that was quite lucrative for t-mobile.
Originally posted by nsufficientmem Just a thought:
In many (if not MOST or ALL) states, if you rent a house with a working lawnmower, and it stops working, the landlord has to fix or replace it, even if he never intended to leave it for you.
So T-mobile never meant us to have free, unlimited WAP access.... But we did.
Is there a valid parallel here, and shouldn't we consider sending letters to our state Attorneys General before rewarding T-mo with their $5 monthly tribute? (X how many thousand subscribers??)
We might want to point this out to a CSR beforehand (nights and weekends, of course), just to give the company a chance to reconsider.
Seriously, state consumer protection laws may be our best friend here. Do some homework and post your findings for all to act on.
To ARMS!
i agree with what you have to say but ive used an example to try to make people understand but they just twisted up my words..just like they did with yours. think beyond his example, and really think about it, not just think about it, but really think about it..and if you cant at least acknowledge his point... <insert insulting comment here>
ive accepted using CSD, it still gets the job done, and since im on a family plan, its free! , watch tmobile change that next! my built in email client still works, sms through gprs works, i havent tired mms yet, and bluetooth->comp dial up still works. only need to use CSD for wap browsing, which is for nothing more than AIM for me.
hm..wap still working for some people? are we all talking about waptunnel or actual tmobile settings. for those who are still getting free wap, enjoy it while it last, i know i did and in a way i still am, CSD!
T-zone page-"unlimited t-zone" link says:
"Unlimited t-zones and get unlimited access to:
*INFORMATION(e.g. PERSONAILIZED NEWS,SPORTS,HOROSCOPES,MOVIE TIMES);
.....E-MAIL....ON-LINE GAMES....
FOR 4.99
NOT A WORD ABOUT UNLIMITED INTERNET BROWSING!!!!!!!!!
From pop-up sign in page:
"SIGN UP FOR UNLIMITED INTERNET BROWSING!!!!!!...,E-MAIL,NEWS,PERSON.INFO.,ONLINE GAMES.... FOR 4.99.
So which one is true? Double "play" again(free WAP is not free)?
WAP is still working here since it is said that WAP isn't free. In fact, WAP has gotten faster... maybe my phone automatically detected the new settings? I dunno.
Actually what a lot of people don't understand (unless you been with us before nov of 2003 and had a gprs phone downloading ringtones...) is that used to be we had to add the $2.99 tzones to a customers account so they could dl tones and then after they downloaded it they would call back and have us remove it. This caused an excessive amount of calls that had to be answered, feature had to be added and then it had to be removed. Tmobile to reduce expense overhead and allow us to help our customers decided that it would be better to switch over and allow free wap access so our customer's could dl our ringtones, wallpapers, and games and not have to call to add a feature then call back to remove it.
The bad part started happening as some customers kept calling in to use this service (ie free wap) to go to other third party websites to dl content using tmobile resources and constantly calling us for troubleshooting and support ("how do I get to a particular third party website, how do I get billed for it, the ringtone didn't come thru and I want my money back and you need to call them for me, etc). In addition many people on this forum when a customer was asking what data feature I should get when I want to do x-y-z gets the response "don't pay for it you idiot, this is how you can do it...". All of a sudden where this was going to help tmobile in so many ways (ie not calling to add or delete features, how many mb used billing, troubleshooting) became if anything something that was costing tmobile resources and not generating extra revenue for themselves. I don't know about you but at least tmobile implemented this slow to make certain instead of rushing into it affecting all their paying customers.
I know a lot of you won't look at this as tmobile offering a service for a low price but if you really compare us to the competition we are by far cheaper, but if paying tmo that little extra for a service that tmobile does actually provide isn't considered fair, then it makes me wonder how anyone consider themselves honest or decent people.
Please call 1-800-937-8997 on a different phone so we can help you...
As of yesterday, I can no longer get access to my POP3 server to use my phone's built in email client.... It looks like they are buttoning down the hatches!
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, watch tmobile change that next! my built in email client still works, sms through gprs works, i havent tired mms yet, and bluetooth->comp dial up still works. only need to use CSD for wap browsing, which is for nothing more than AIM for me.
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