Excuse me, LAZY? Currently (but that is changing) it is the Activations dept that handles ban level (family plans, moving on or off) changes - we do not 'research' whether a customer is eligable to do a handset upgrade because A) ITS NOT OUR JOB - B) we do not have the same program that customer care (THE DEPARTMENT THAT HANDLES UPGRADES) to calculate whether a customer is eligable for a handset upgrade.
Originally posted by EPIC_TRUTH
4) If you been with tmobile for 11 months, on a family plan of $69.99 base or higher, or have been on the $39.99 plan before being put on family plans then you may want to do a handset upgrade before the change as a lot of workers get lazy and don't research previous account history to see if you qualify. [/B]
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