Fido Facts Thread

[Arharovec]

What are the actual boundaries (exact to the street) of the FiDo basic network in the Greater Toronto Area? In other words, when the call placed in this area there aren't any long distance charges.
Thank you

[SChan]

Q. How do I check my voicemail from my Fido Handset?
To check your voicemail on my Fido handset, you need to dial your local voicemail access number. There are several ways to do this:
1) Dial the actual voicemail access number of your city.
2) Dial "3436" (FIDO) on your handset.
3) Dial "1" on your handset if your phone is a Fido branded phone or if you have set your the default voicemail access number of your handset to your local voicemail access number.
After this, the automated voicemail system will request your PIN. Enter it followed by the "#" key.

Q. How do I check my voicemail from a landline?
To check your voicemail from a landline, you must dial the local voicemail access number of your city. Once connected, enter your ten-digit Fido phone number followed by the "#" key. When you hear your greeting message, press the "*" key. You'll be prompted for your PIN. Enter it, followed by the "#" key.

Q. What is my local voicemail access number?
Depending on the city you reside in, your local voicemail access number will be different. For a complete list, please see the list below or refer to the FAQ on Fido's website (http://www.fido.ca/portal/en/support/coverage.shtml#ten).

British Columbia
Abbotsford = +1 604 618-1123
Aldergrove = +1 604 618-1123
Chilliwack = +1 604 618-1123
Nanaimo = +1 250 797-1123
Vancouver/New Westminster = +1 604 618-1123
Victoria = +1 250 885-1123
Whistler = +1 604 906-1123

Alberta
Calgary = +1 403 714-1123
Edmonton = +1 780 707-1123
Red Deer = +1 403 307-1123

Saskatchewan
Regina = +1 306 351-1123
Saskatoon = +1 306 880-1123

Manitoba
Winnipeg = +1 204 952-1123

Ontario
Barrie = +1 705 770-1123
Brampton = +1 416 822-1123
Brantford = +1 519 774-1123
Caledon East = +1 905 587-1123
Guelph = +1 519 729-1123
Hamilton = +1 905 921-1123
Kitchener/Waterloo = +1 519 729-1123
London = +1 519 697-1123
Milton = +1 416 822-1123
Newmarket = +1 416 822-1123
Oakville = +1 416 822-1123
Orangeville = +1 905 587-1123
Oshawa = +1 905 922-1123
Ottawa = +1 613 276-1123
St. Catharines/Niagara = +1 905 324-1123
Toronto = +1 416 822-1123
Windsor = +1 519 991-1123

Québec
Drummondville = +1 819 461-1123
Gatineau = +1 819 261-1123
Granby = +1 450 330-1123
Québec = +1 418 261-1123
Montréal = +1 514 992-1123
Saint-Hyacinthe = +1 514 992-1123
Saint-Jérôme = +1 514 992-1123
Sherbrooke = +1 819 580-1123
Trois-Rivières = +1 819 701-1123

Nova Scotia
Halifax = +1 902 412-1123

Q. I am a new Fido customer, what is my default voicemail PIN?
Your default PIN is a 4 digit number constructed from the date of your activation. The first two digits is derived from the month and the last two digits from the date. (ex. January 1 = 0101) You can change this PIN after your first log-in to Fido's Voicemail Retrieval system.

Q. What are the codes for managing the messages in my voicemail?
After dialing your local voicemail access number and logging in, there are several choices at the main menu:

1 = Listen
2 = Send
3 = Modify Options
0 = Help

During the playback of a message, you can use the following codes:

1 = Rewind 8 seconds
11 = Rewind to the start of the message
111 = Return to start of the previous message
2 = Pause/continue
3 = Fast-forward 8 seconds
33 = Fast-forward to to end of the message
77 = Erase the message during playback

After the playback of a message, you have the following options:

5 = Display caller's number, the time of the call, and the date of the call
7 = Erase the message
9 = Save the message

Q. How long are messages kept in my voicemail?
Voice messages can be kept in your voicemail inbox for 30 days. After 30 days, you will receive a reminder when you access your Voice Messaging. It will remind you that you have had messages in your box for 30 days and give you the choice of saving or deleting these messages.

Q. How many messages can I have in my voicemail inbox?
You are allowed to have a maximum of 50 messages at any one time in your voicemail inbox. If you exceed 50 messages, you will be prompted to delete saved messages so as to free up space in your inbox to recieve new messages.

Q. How do I set the time delay before a call is transfered to my voicemail?
To change the time delay before a call is transferred to your voicemail, you have to dial a string of numbers on your handset. The string is [Function][Type]*[Phone Number]**[Time]#. Please see below for possible choices to substitute for [Function], [Type], & [Time]:

[Function]
* = activate
** = register and activate
*# = check status
# = unregister
## = unregister and deactivate

[Type]
21 = Forward All Calls
67 = Forward if Busy
61 = Forward if Not Answered
62 = Forward if Out of Reach
002 = Perform All 4 Forwards (Above)
004 = Perform All Conditional Forwards

[Time]
Valid only in increments of 5 seconds up to 30 seconds. (i.e. 5, 10, 15, 20, 25, 30)

(ex. To forward calls to my voicemail with a 25 seconds time delay, I would dial the string: "**61*3436**25#")

Q. How do I setup my voicemail so that my PIN is automatically entered when I dial my local voicemail access number?
To do this, you must program a pause ("p") and your PIN into the voicemail access number of your handset. Depending on the brand of your phone, there will be different ways to enter a "p". Please see below:

Sony Ericsson = Press and hold the "*" key (To program a "p" in the address book, press and hold the "7" key)
Nokia = Press the "*" key 3 times.
Motorola = Press and hold the "*" key.
Panasonic = Press and hold the "0" key.
Siemens = Press and hold the "0" key.
LG = Selected from the menu [A capital P = hard pause; A capital T = soft 2-second pause]

(ex. To have my PIN automatically entered given that my PIN is 0101, I would program my default voicemail access number to: "3436p0101")
Note: This can also be useful for programming extension numbers into your phonebook

[didouche]

U.S. roaming rates
Type of usage

Rates
Local calls (outgoing)

50¢ CAD per minute (no airtime deducted from monthly airtime package)
Received calls

50¢ CAD per minute plus long distance at 20¢ CAD per minute (no airtime deducted from monthly airtime package)

Long-distance calls within the U.S. and to Canada

50¢ CAD per minute plus long distance at 30¢ CAD per minute (no airtime deducted from monthly airtime package)

International
long-distance calls

50¢ CAD per minute plus international long distance based on the rates of the carrier used (no airtime deducted from monthly airtime package)
Call Forwarding (including forwarding to Voice Messaging)

50¢ CAD per minute plus long distance (Canada, U.S., international, if applicable) on outgoing call portion only (no airtime deducted from monthly airtime package)

Access to Voice Messaging
(outgoing call)

50¢ CAD per minute plus long distance at 30¢ CAD per minute (no airtime deducted from monthly airtime package)

Data transmission and mobile Internet access

Charged at the same rates as your Canadian usage, according to the mobile Internet option to which you subscribe

Text Messaging

20¢ CAD per message
(As per September 19, 2005) Text messages sent while roaming are not included in any text Messaging option
Picture Messaging

Picture Messasing
35¢ CAD per message sent plus data transmission charges for both sent and received messages




All calls made or received in the U.S. are billed on a per-minute basis. Pictures messages can be exchanged between customers of any Canadian wireless provider.

Rates have changed again:

http://www.fido.ca/portal/en/package...es.shtml#rates

[HYUNGRYUL]

i am having hard time getting to my voicemail...
I am using a non-fido handset on a new monthly contracted sim

I set the voicemail number to the toronto 416 #

If i press and hold 1, it calls voicemail but it also tells me to enter in my phone # (is this normal?)

but when i do enter 416 XXX XXXX it wont recognize it as a fido #

what am i doing wrong?

[didouche]

i am having hard time getting to my voicemail...
I am using a non-fido handset on a new monthly contracted sim

I set the voicemail number to the toronto 416 #

If i press and hold 1, it calls voicemail but it also tells me to enter in my phone # (is this normal?)

but when i do enter 416 XXX XXXX it wont recognize it as a fido #

what am i doing wrong?

if u entered 416-822-1123 and the system doesn't recongize ur fido then call CS so they can look into it

[HYUNGRYUL]

sorry,
I am a *******, i dont have voicemail yet... thats why... lol

[pcmonkeyhead]

[B]$15 Retentions Plan
- 50 daytime minutes billed by the second
- Voice Mail included
- SAF included
- Not available on agreement

For this plan, there is a 10 cents/min charge for CF, and you can not use the 50 anytime min for the CF. In other words, CF will cost you $.

[AdamSavage]

If your on rogers and want to switch to Fido and your on a contract I was told you dont have to pay the contract breaking fee becuase its the same company now. If this can be confrimed that be great!

[shido6]

For the longest I have had wap.fido.ca as my APN and have used the Fido Prepaid service for Free GPRS. I had VNC, ssh, Instant messengers (agile messenger) going sometimes all at the same time. As long as I had 2 cents in my Prepaid account I could access the 'net. Lately ( 2 days ago) I reset my phone and now im being charged up the a$$ for GPRS. Needless to say I have not used the 'net for a while. Have thte settings changed or has Fido terminated the FREE GPRS with prepaid?

-sx

*sniff* Fido Rocked...

[SChan]

For the longest I have had wap.fido.ca as my APN and have used the Fido Prepaid service for Free GPRS. I had VNC, ssh, Instant messengers (agile messenger) going sometimes all at the same time. As long as I had 2 cents in my Prepaid account I could access the 'net. Lately ( 2 days ago) I reset my phone and now im being charged up the a$$ for GPRS. Needless to say I have not used the 'net for a while. Have thte settings changed or has Fido terminated the FREE GPRS with prepaid?

-sx

*sniff* Fido Rocked...

http://www.howardforums.com/showpost...89&postcount=4

[Neomop]

I live in Vancouver, and I've been thinking of moving to Rogers. I just noticed that I could opt to go for a retention plan, and I have a few questions.

For the $20 Retention plan, do I have to sign a fido agreement to be able to go on that plan?
And do you think I would be able to get them to agree to let me add 100 txt msg option for $5? I want to be able to keep the bill at the same amount, but if I can't then I'm probably gonna go to Rogers to get their 2500 msgs

[AdamSavage]

retention plans are for ppl who want to cancel only. There not there for ppl to abuse.

[mosquito_R]

Please note that the free access to the expanded network for the duration of the agreement ends with the initial customer's agreement, even if the agreement is renewed.

Has anyone been able to negotiate to keep the expanded network for free with their agreement renewal?

[AdamSavage]

How do I ensure my calls are forwarded to my Voice Messaging service when I am in Canada or roaming in the U.S. or abroad?

Make sure that your Call Forwarding selection (forward when "unavailable" or forward "all calls") is set to forward calls to 3436 (FIDO) or to your Voice Messaging service deposit number as indicated below. Always make sure you precede the number by the "+" symbol and "1" when you program the Voice Messaging deposit number on your Fido.

[ab0rt]

Q. If I am currently on agreement with a grandfathered Classic City Fido plan, what happens when it is time for me to renew my contract?
When it is time to renew your contract (you'll receive a letter from Fido about 2-3 months prior to your contract expiration), you can renew your agreement and keep all the benefits of your Classic City Fido plan.
However, when you renew, you are not eligible for both an agreement priced handset and having the SAF included in your price plan. You have to choose one or the other. The only exception is for multi-line account holders. They are able to keep the SAF included in their price plan and still get an agreement priced handset.
*This response also applies to the renewal of grandfathered Country Fido plan ($70 Unlimited Calls Anywhere in Canada plan)

Does this still apply? I have a multi-line account and I was on the phone with fido today to renew and they told me even though I have a multi-line account with my CountryFido (its a corporate account) I cant renew my contract, get a new phone @ contract price, and keep my SAF
The lady told me I could either 1) renew my contract for another 2 years and keep my SAF or 2) renew for 3 yrs get a new phone @ cotnract price and start paying the SAF
I have to renew today too!
what to do what to do???? and; is it true is it true??? (or was she just wrong)