Reply With QuoteThis plan is now available without agreementOriginally Posted by didouche
also Additional Minutes are at 30¢ per minute on this plan
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I have a blue tooth
I have a blue tooth
This plan is now available without agreement
also Additional Minutes are at 30¢ per minute on this plan
I have a blue tooth
http://www.fido.ca/portal/domore/tex...#international
U are now able to verify if where Fido Customers are able to send sms.
If it doesn't work plz call Fido CS and make sure u give them the number where u are sending the sms to+ the receiver's cell provider
(of course make sure that provider is on the list)
I have a blue tooth
-----Call quick access code *868 from your Fido and follow the instructions.
This option allows you to do a refill without speaking to Andrea. It will just ask you for ur access code and the 14 digit secret number of the voucher
-----Refill your account on Fido.ca with the voucher or if you are registered to Instant Refill
Steps:
1. Log in to "My Account" from the home page or from the Customer Zone section. If you haven't already registered on fido.ca, register now.
2. Select Replenishment of your prepaid account with a voucher.
3. Indicate how you would like to refill your prepaid airtime:
> InstantRefill (by credit card): Every month, on the same date, Fido will charge the amount you’ve selected to your credit card and deposit that amount into your prepaid account.
> Voucher (purchased in store): enter the secret numbers that appears on your voucher.
4. Select the refill amount.
5. Confirm the transaction.
------ Automatic refill are now available. Please call Fido Customer service to register to Automatic refills
the amounts available are:
10$
20$
30$
All for 30 days
I have a blue tooth
Changes to the service agreement
period of time within which any modification to the Service Agreement becomes effective (third paragraph of the introduction): thirty (30) days instead of five (5) days;
* disclosure of your account information (fifth and sixth paragraph of the introduction): addition of a new provision dealing with the promotion of additional products and services offered by the Rogers Communications group of companies;
* billing calculation (section 1)*: a call you receive starts from the first ring—the same rule that applies to a call you initiate;
* limitations concerning the use of equipment and services (section 16): a more comprehensive language has been included;
* deposits (section 20): deposits will be credited to your account after at least twelve (12) consecutive months in good standing of all your Fido accounts instead of six (6) months;
* suspension and termination (section 30): a more comprehensive language has been included;
* effective date of cancellation initiated by the customer (section 30)*: termination of your Fido Service is effective thirty (30) days following your termination request instead of on the last day of your billing cycle.
http://www.fido.ca/portal/en/importa..._20060118.html
I have a blue tooth
Clarifications on agreement renewal
Please note that the free access to the expanded network for the duration of the agreement ends with the initial customer's agreement, even if the agreement is renewed.
Fido Customers subscribed to the $70 Unlimited calls anywhere in Canada with the Expanded Network package (with or without a Fido Agreement) will still have free access to the expanded network because this option is included in their package.
I have a blue tooth
You can terminate your Fido Agreement at any time. However, you will be required to pay an early termination fee corresponding to $20 multiplied by the number of months remaining in the Fido Agreement, up to a maximum of $200 per deactivated phone number. For the purposes of calculating the early termination fee, a month corresponds to a calendar month.
You can terminate your Fido Agreement within the 15-day satisfaction guarantee period, without paying a penalty.
I have a blue tooth
Please note that sending a sms to 76766 with either "stop" or "stop all" does not work anymore and It appears that the new sms id is now 767226 . Fear not, here is the procedure to end it once and for all.
1. send a text message to "stop" to "767226". Once that is done, you will receive a confirmation in a within minutes saying : " SMS.ac account is deleted. Allow 24 hrs for all routed msgs to get to you. "
2. If for some reasons options 1 doesn't help you can contact sms.ac customer service at 1-888-MYSMSAC (1-888-697-6722)
I've climbed a cellphone tower
Q. What is a Retentions plan?
A Retentions plan is a discounted or special plan offered to Fido customers who want to cancel their services with Fido.
Q. Does Fido offer Retentions plans?
Yes, they do.
Q. What are the Retention plans that Fido offers?
Fido offers three different Retentions plans. They are as follows:
$10 Retentions Plan
- No minutes included
- Additional minutes @ $0.30/min billed by the second
- SAF included
- Not available on agreement
$15 Retentions Plan
- 50 daytime minutes billed by the second
- Voice Mail included
- SAF included
- Not available on agreement
$20 Retentions Plan
- 100 daytime minutes billed by the second
- Unlimited evening and weekends
- SAF not included
- Available on agreement
Q. Am I eligible for a Retentions plan?
To be eligible for a Retentions plan, you must be a Fido monthly customer for at least 3 months. Prepaid users are not eligible for Retentions plans.
Q. How can I go on a Retentions plan?
Retentions plans are usually only offered to you by a Fido Retentions representative when you want to cancel your services with Fido. The plans are a sort of "last ditch effort" to retain you as a Fido customer. However, you can always try your luck by phoning Fido Customer Service or Fido Retentions and requesting to be put on a Retentions plan.
Q. How do I contact Fido Customer Service or Fido Retentions?
Fido Customer Service Line: 1-888-481-3436
Fido Retentions Line: 1-888-259-3436
Q. Can I get a Fido Agreement with a Retentions plan?
A customer can only go on a Fido Agreement with a monthly plan costing at least $20. Therefore, the $10 and $15 Retentions plans are not eligible for a Fido Agreement, but the $20 Retentions plan is.
Q. If I go on a Fido Agreement with the $20 Retentions plan, am I eligible for a handset at the Fido Agreement discounted price?
Yes. Any customer who signs a new Fido Agreement is eligible for a handset at the Fido Agreement discounted price. For current handsets, please visit http://www.fido.ca.
Q. Can I add additional features to Retentions plans?
Like any normal Fido monthly plan, you can add options (call display, data plan, long distance plan, etc.).
Q. Will I be offered any other freebies when I go on a Retentions plan?
Since Retentions plans are offered as a “last ditch effort” to retain you as a Fido customer, you maybe offered other incentives and freebies. It really depends on the Fido Retentions representative you talk to and also on your account status.
Q. Am I billed any differently on a Retentions plan than on a normal monthly plan?
No, you are not. You will be billed once per month according to your billing cycle.
Phone Expert
Hello:
On the $15.00 (SAF included) Retention Plan, if I retrieve Voice-mail messages by using a land-line and phoning #604-618-1123, does this use minutes?
Thanks!
I've climbed a cellphone tower
If you access your voice mail via a landline, it will not use your minutes. If, however, you access your voice mail using your cell, it will use your minutes.
Where's the dialtone?
What is the SMS/Text Messaging center number If I am in Vancouver (604 Area code)? I need one to enter into a unlocked GSM phone so I can send Text messages..
I have a blue tooth
I've climbed a cellphone tower
Q. What is the difference between Classic City Fido and the City Fido offered by Fido now?
The major difference is that Classic City Fido was an unlimited incoming/outgoing minutes plan for $40/$45 (SAF fee included). While the City Fido now only gives 750/1500 incoming/outgoing minutes for $45/$65. The SAF fee is also included in this price. The other difference is the basic coverage area (See next Question).
Q. What is the difference between the Classic City Fido coverage area and the current City Fido coverage area?
The Classic City Fido basic coverage area is larger than the current City Fido basic coverage area. See below for detailed maps:
City Fido Montreal
Classic:
Current:
City Fido Toronto
Classic:
Current:
City Fido Vancouver
Classic:
Current:
Q. Am I still able to sign up for a Classic City Fido account?
No, the Classic City Fido plan has been discontinued. Those who still have the plan have it honoured by Fido through grandfathering.
Q. Is there any other way for me to get hold of a Classic City Fido account?
Yes, you can still get hold of a Classic City Fido account by doing a TOR (transfer of responsibility) with someone who has the Classic City Fido plan grandfathered. In other words, that other person is giving up their Fido account and you are taking over as the new account owner. (Everything is transferred including the cellphone number of the original owner and any options attached to the Classic City Fido plan)
Q. If I am currently on agreement with a grandfathered Classic City Fido plan, what happens when it is time for me to renew my contract?
When it is time to renew your contract (you'll receive a letter from Fido about 2-3 months prior to your contract expiration), you can renew your agreement and keep all the benefits of your Classic City Fido plan.
However, when you renew, you are not eligible for both an agreement priced handset and having the SAF included in your price plan. You have to choose one or the other. The only exception is for multi-line account holders. They are able to keep the SAF included in their price plan and still get an agreement priced handset.
*This response also applies to the renewal of grandfathered Country Fido plan ($70 Unlimited Calls Anywhere in Canada plan)
Q. What if I don't want to renew my grandfathered Classic City Fido agreement when it is time for me to renew?
Your plan will still be grandfathered and you'll be switched to month to month. However, the $6.95 SAF fee will no longer be included in your price plan.
Q. If I am on a grandfathered Classic City Fido plan, what happens if I want to change my cell phone plan?
You can change to any current plan offered by Fido at anytime. However, once you switch off the Classic City Fido Plan, you won't be able to get it back.
Last edited by SChan; 05-10-2006 at 04:21 PM.
Where's the power button?
do retention plans charge System Access Fees, 911, etc?
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