Kyocera Slider Recall

[gweilo8888]

Originally posted by samsvoc
I'm looking at getting the slider phone. Is it good for call quallity and RF. Thanks.

Why are you asking in a thread about a recall?

[samsvoc]

Since you all have the phone, I thought you wouldn't mind commenting on the call quality and not just the battery issue.

[Hunt4m3x]

Originally posted by samsvoc
Since you all have the phone, I thought you wouldn't mind commenting on the call quality and not just the battery issue.

I haven't had one problem with mine. Only problem ive ever had was when I went underground for awhile. I have the VM flashed over to Verizon Slider.

[etard]

Originally posted by etard
sure enough - I called and they confirmed I had a covered battery. Sending me out a new one with a free return envelope for the old one (right-o). BTW, when I asked what the issue was, she explained that some of the orginal batteries were 'counterfits so they were just replacing them'. Odd. She said it real fast like, so I did not question it, but that is an odd explanation.

got it already! did come with a return envelope for the old. might just kep old one for a while or until they contact me to send back (will likely start to txt message me to send it back - ha).

[gweilo8888]

Originally posted by etard
got it already! did come with a return envelope for the old. might just kep old one for a while or until they contact me to send back (will likely start to txt message me to send it back - ha).

Lucky you. No sign of mine yet...

[Hunt4m3x]

Im pissed.

I called, got it in 2 days..... WRONG ××××ing battery... PLUS they use A HUGE BIG ××× BAG. Like one of them BIG brown bags. Great, Now I gotta call and ×××××. THEN, since I didn't get my battery in time, my ××××ing phone got fried when trying to charage when It came in....

[mysnwuztaken]

^^

You're suppose to get your battery within 2-10 days so you got it right on time, maybe even earlier since I'm guessing most people got it on the 10th day (I've been waiting 4 days so far)

Also I really don't see a problem with a big bag.

FInally how did your phone fry?? They siad it themselves that the recall was optional (in other words not that important) and cases of harm from overheating were very rare. I doubt your phone got fried (suddenly after the whole recall thing comes into affect and not before) cause your battery came in two days instead of the next day -_-

[Hunt4m3x]

I got it the next day. I plugged my phone into charge and BOOM flashed and then wouldn't turn on since then.. They said they had a "slip-up" in the system and it sent out wrong batterys.

[snafu]

Originally posted by Hunt4m3x
I got it the next day. I plugged my phone into charge and BOOM flashed and then wouldn't turn on since then.. They said they had a "slip-up" in the system and it sent out wrong batterys.

nice your replacment battery was worse than tht "bad" one

[wafflecone]

CBC MARKETPLACE: WARNINGS & RECALLS



Kyocera Wireless Corp. cell phone battery recall
October 28, 2004

Kyocera Wireless Corp. is recalling about 1 million cell phone batteries in Canada and the U.S. Some batteries supplied by the manufacturer may be counterfeit. This can cause them to short-circuit, overheat and pose a burn hazard to consumers.

Kyocera has received 14 reports of battery failures, resulting in smoke and minor property damage. Two minor burn injuries have been reported.

The recalled batteries are included in Kyocera Slider, K400, and 3200 Series cell phones. Below is additional information about the cell phones and recalled batteries:

Cell Phone
Model Name Cell Phone Model Number Battery Model Numbers Battery Description
Slider Series SE44/SE47 CV90-L305N-01
CV90-L305P-01
CV90-L305T-01
CV90-L349T-01 Battery has the Kyocera name printed in red and black along with the model number
K400 Series

“Phantom”
“Blade”
“Rave”
KE413
KE433
KE/KX414
KE/KX424
KE/KX434 CV90-K3040-03
CV90-K3040-09
CV90-K3040-10
CV90-K3040-11 Battery has the Kyocera name printed in red and white along with the model number
3200 Series 3225
3250
(Appears above or
below phone display) CV90-K3040-03
CV90-K3040-09
CV90-K3040-10
CV90-K3040-11 Battery has the Kyocera name printed in red and white along with the model number


The batteries were sold at ALLTEL, Virgin Mobile, Cricket Communications, MetroPCS, US Cellular and Verizon Wireless stores, as well as through telemarketing retailers and various Web sites. Regional phone carriers also sold the cell phones with the recalled batteries. The 3200 Series and K400 Series phones were sold from December 2003 to September 2004. Slider Series phones were sold from May 2004 to September 2004.

Consumers should immediately stop using the recalled batteries in their cell phones. Kyocera will contact consumers directly to arrange for delivery of a free replacement battery. If consumers with recalled batteries are not contacted by Kyocera, they should call the company to receive a free replacement battery. The batteries should be stored in an environment with non-flammable materials.

Consumers can call Kyocera Wireless Corp. toll-free at (866) 559-3882 between 6 a.m. and 6 p.m. PT Monday through Friday to request a replacement battery, or contact the company via their web site, at www.kyocera-wireless.com .

[gweilo8888]

Recall Alert
U.S. Consumer Product Safety Commission
Office of Information and Public Affairs Washington, DC 20207

--------------------------------------------------------------------------------
October 28, 2004

CPSC, Kyocera Wireless Corp. Announce Recall of Cell Phone Batteries

The following product safety recall was conducted voluntarily by the firm in cooperation with the CPSC. Customers should stop using the product immediately unless otherwise instructed.

Name of Product: Batteries in Kyocera Wireless Corp. Cell Phones

Units: About 1 million

Manufacturer: Hecmma Group, of El Paso, Texas

Distributor: Kyocera Wireless Corp., of San Diego, Calif.

Hazard: Some of the cell phone batteries supplied by the battery manufacturer may be counterfeit. This can cause the batteries to short-circuit, overheat and pose burn hazard to consumers.

Incidents/Injuries: Kyocera has received 14 reports of battery failures, resulting in smoke and minor property damage. Two minor burn injuries have been reported.

Description: The recalled batteries are included in Kyocera Slider, K400, and 3200 Series cell phones. Below is additional information about the cell phones and recalled batteries:

Cell Phone
Model Name Cell Phone Model Number Battery Model Numbers
Battery Description

Slider Series SE44/SE47 CV90-L305N-01
CV90-L305P-01
CV90-L305T-01
CV90-L349T-01
Battery has the Kyocera name printed in red and black along with the model number

K400 Series
“Phantom”
“Blade”
“Rave”
KE413
KE433
KE/KX414
KE/KX424
KE/KX434
CV90-K3040-03
CV90-K3040-09
CV90-K3040-10
CV90-K3040-11
Battery has the Kyocera name printed in red and white along with the model number

3200 Series
3225
3250
(Appears above or
below phone display)
CV90-K3040-03
CV90-K3040-09
CV90-K3040-10
CV90-K3040-11
Battery has the Kyocera name printed in red and white along with the model number


Sold at: ALLTEL, Virgin Mobile, Cricket Communications, MetroPCS, US Cellular and Verizon Wireless stores nationwide; telemarketing retailers; various Web sites; and regional phone carriers sold the cell phones with the recalled batteries. The 3200 Series and K400 Series phones were sold from December 2003 to September 2004 for between $30 and $100. Slider Series phones were sold from May 2004 to September 2004 for between $30 and $170. The recalled batteries were also sold separately during the same periods for between $30 and $60.

Manufactured In: Made in China, assembled in Mexico.

Remedy: Consumers should immediately stop using the recalled batteries in their cell phones. Kyocera will contact consumers directly to arrange for delivery of a free replacement battery. If consumers with recalled batteries are not contacted by Kyocera, they should call the company to receive a free replacement battery. The batteries should be stored in an environment with non-flammable materials.

Consumer Contact: Call Kyocera Wireless Corp. toll-free at (866) 559-3882 between 6 a.m. and 6 p.m. PT Monday through Friday, or request a replacement battery online at www.kyocera-wireless.com

Media Contact: John Chier at (858) 882-3543.

http://www.cpsc.gov/cpscpub/prerel/prhtml05/05505.html

[Hunt4m3x]

So I called to get my phone replaced. At first, Called and they were going to ship me out a new battery. I got transfered to tech support and then I talked 2 people. Very nice and got my issue done quickly. The guy told me that they will fix the mix up, called DHL to come pick it up, and it was there the next day. He told me to put all my stuff. Phone 2 batterys and my charger. They will be sent out less than a week. They shipping service to me is REALLY quick.

[Spax]

Anyone else get an odd battery?

Mine came today. It's black, with Kyocera silver tape stuff over it and it's got the battery terminals on the bottom.

Nothing at all like the battery on my slider. Do I install it somehow in the back casing or did I get the wrng battery?

this one reads TXBAT10009

the old one was TXBAT10035

Halp! Thanks.

[gweilo8888]

Originally posted by gweilo8888
OK, I just called, and sure enough this battery IS being recalled in the States. They didn't once ask for the date code, only for the CV-number on the battery. I was told a replacement battery will arrive in three to ten days, and was told the reason for the recall is that some of the batteries are believed to be counterfit, and not up to Kyocera's standards.

I wasn't told anything about shipping the faulty battery back, and was told that the reported incidence of damage or injury caused by the batteries is "very, very low - a fraction of a percent". I specifically asked if Kyocera was recommending customers not to use the battery while waiting for the replacement, and was told that was "at the customer's discretion".

So - call in guys, and get your batteries checked. It could be a safety issue, but at the very least you'll be getting a fresh, new battery free of charge.

Well, after almost a month, there's no sign of my battery - so I got around to phoning and checking. The customer service rep recreated my case, as his records showed the battery had been shipped the day after my initial call.

He also told me that the 10 business days estimate is for shipping by regular mail, but that Virgin Mobile customers are being shipped for overnight delivery by UPS and should arrive within five business days at most. There are no tracking numbers for the UPS deliveries though, so no way to know where my battery went (I guess there's a UPS delivery guy out there with a new battery for his phone!)...

[gweilo8888]

Originally posted by Spax
Anyone else get an odd battery?

Mine came today. It's black, with Kyocera silver tape stuff over it and it's got the battery terminals on the bottom.

Nothing at all like the battery on my slider. Do I install it somehow in the back casing or did I get the wrng battery?

this one reads TXBAT10009

the old one was TXBAT10035

Halp! Thanks.

You have a Slider, but received the battery used in the Rave, etc. Call Kyocera and get them to correct the error...