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Thread: KYOCERA ISssues Voluntary Battery Recall On CDMA Phones

  1. #1
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    Exclamation KYOCERA ISssues Voluntary Battery Recall On CDMA Phones

    Kyocera Wireless has voluntarily initiated a battery recall used in several of its most popular CDMA wireless handsets after discovering a supplier had delivered "potentially fraudulent batteries" into the market. The handset manufacturer is working closely with the Consumer Product Safety Commission (CPSC) on the recall.

    Kyocera discovered the battery problem as part of its ongoing quality control process, says company spokesman John Chier. "After looking at the track record for these batteries, we were concerned about potential quality issues, and after deeper a investigation, discovered potentially counterfeit batteries," he says. A former supplier, who allegedly continued to supply Kyocera-branded batteries to the aftermarket even after the contract between the two companies was terminated, supplied the batteries.

    Kyocera has issued a voluntary recall of the batteries that are used in Kyocera's most popular phones, including the Slider Series (SE44 and SE47), the Phantom, Rave, Blade Series (KE/KX400) and the 3200 Series (3225 and 3250). This is a battery replacement program, not a handset replacement program - the phones are fine, says Chier.
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    SOURCE: WIRELESS WEEK
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  2. #2
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    Didn't Kyocera already do a recall on these batteries?

    I got a notice from them in the mail months ago, and it said that if my battery's serial number started with a certain few digits then I was supposed to request a new battery. I've already done that and have been using the new battery for months now.

    Is this a new alert?

    Who do I contact for yet another new battery?

  3. #3
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    Here is more about this recall, it seems the company that originally made the bad batteries managed to get more to the company & is selling them to cell accessorie companies.

    URL: http://news.zdnet.com/2100-1040_22-5430459.html
    Kyocera Wireless on Thursday expanded from 40,000 to 1 million the number of possibly counterfeit cell phone batteries it began recalling in May, blaming the mushrooming impact on an allegedly renegade former battery supplier.

    Kyocera started its "small-scale battery replacement program" in May after discovering a batch of about 40,000 batteries supplied by Hecmma Group of El Paso, Texas, contained counterfeits, said Kyocera Wireless spokesman John Chier. "After we issued the recall and terminated their contract, we found that they were continuing to supply the batteries to the gray market" of sometimes dubious wireless goods outlets, Chier said.

    The recall now includes the KE/KX 400 series, 3200 series and its popular Slider series cell phones sold at Alltel, Cricket Communications, MetroPCS, US Cellular and Verizon Wireless stores nationwide; telemarketing retailers; and various Web sites.

    The batteries on these phones are prone to overheating, say safety officials. More than a dozen phones with the batteries attached have overheated, causing two minor burn injuries, according to a spokesman for Kyocera Wireless.

    Hecmma has a manufacturing facility in Juarez, Mexico, and also supplies batteries to Makita Corporation, Mag Instruments and ProDentek, according to its Web site. A representative could not immediately be reached for comment.

    The latest round of alleged counterfeits feature Kyocera's company logo, giving the appearance of Kyocera-approved batteries. The company is working with the Federal Bureau of Investigation and the Consumer Product Safety Commission to locate the counterfeit batteries and prosecute the supplier, which is based in the United States.

    The wireless phone maker noted it does not know what percentage of the batteries it received from Hecmma Group contain unauthorized battery cells, because detection is determined only after the battery has been disassembled.

    Over the past 15 months, the industry has been hit with reports of exploding cell phones, with some of the earlier cases occurring in the Netherlands and others later surfacing in the United States.

    In August 2003, a Dutch woman received injuries to her hands from an exploding Nokia phone, and two months later a Dutch man incurred burns to his legs after a Nokia handheld exploded in his pants pocket.

    In October of last year, Kyocera temporarily halted shipments of its KE413 Phantom phone models after a Nebraska family reported one such device had vented hot gasses. The cell phone maker determined it was an isolated problem and resumed sales a week later.

    And in July 2004, a California teenager was injured after her Kyocera 2325 cell phone caught fire. Nearly all of the reported incidents to date have largely been caused by defective or counterfeit batteries, according to law enforcement and handset makers.

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    i gmailed Kyocera three days ago about this, and they have yet to reply. I got my email confirmation, but no reply


    nice links

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    ugggggggggg.


    i just bought a rave about 4 days ago........




    think i should call my cell phone carrier?

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    Offical Press Release from Kyocera:

    http://www.kyocera-wireless.com/news/20041028_2.htm


    Kyocera Launches Precautionary Battery Recall, Pursues Supplier of Counterfeit Batteries

    San Diego, CA - (October 28, 2004) - Kyocera Wireless Corp., a leading global manufacturer of CDMA wireless phones and devices, today announced a voluntary and precautionary recall of potentially fraudulent batteries in its KE/KX 400 Series, 3200 Series and Slider Series phones. This recall is limited solely to cell phone batteries, as there are no defects with the Kyocera phones.

    Kyocera Wireless Corp.'s (KWC's) stringent ongoing quality control processes revealed that a battery supplier, since terminated, intentionally provided KWC with batteries containing unapproved battery cells, the internal power sources within the batteries. The supplier's deceit resulted in fraudulent batteries shipping with Kyocera phones and being sold as accessories. Upon deeper investigation, KWC discovered that despite terminating the supplier's services, the supplier continued to make the fraudulent batteries and sold them into the gray (after) market. These counterfeits feature Kyocera's logo and are designed to look identical to legitimate Kyocera-approved batteries. Since the supplier is headquartered in the U.S., KWC is actively working with the United States Federal Bureau of Investigations (FBI) and Consumer Product Safety Commission (CPSC) to locate these counterfeit batteries, prosecute those involved and ensure they do not reach consumers.

    "Launching this proactive recall is the responsible action to take, of course, as nothing is more important than the safety of consumers and quality of our products," said Tsuyoshi Mano, president of Kyocera Wireless Corp. "People who buy our phones instill their trust in Kyocera and we will act in their best interests. We are working closely with all of our carrier partners to identify those who may be affected and replace their batteries as quickly and conveniently as possible."

    The recall is focused only on batteries from this particular supplier and only affects the aforementioned phone models. The affected batteries are easily identified by product numbers and serial codes found on the battery label. It is not known what percentage of batteries from the supplier in question contained fraudulent battery cells, as they can only be identified by disassembling the batteries. While the vast majority of batteries that will be removed from the market are likely to contain safe, reputable cells, the best way to ensure removal of all fraudulently manufactured and counterfeit batteries from the market is to recall all batteries manufactured by this supplier - good or bad.

    Kyocera Wireless has been coordinating with all carrier partners to contact affected customers directly and alert them of the replacement program procedures. Many customers have already been notified and have received new batteries. Kyocera has also been working with each carrier partner to ensure that all impacted batteries have been removed from their inventories and that all retail locations contain approved batteries for each Kyocera phone model.

    "This program will create a logistical and financial hardship for Kyocera Wireless Corp., but we know it is the responsible thing to do," said Mano.

    Today, Kyocera has completely changed its battery supply chain and has strongly enhanced its battery quality processes. KWC has hired a widely renowned leader for its battery engineering team, has formalized a strict, ongoing third-party testing program and has doubled its own internal testing of batteries, among other enhancements. KWC is confident that the batteries currently being shipped in its phones are among the best in the business and the highest quality batteries that the company has ever sold.

    KWC's global customer care centers are available to address consumers' concerns and answer questions at (toll-free) 866-559-3882, 6 a.m. - 6 p.m. PT Monday - Friday or request a replacement battery online at http://www.kyocera-wireless.com/battery.htm.

    Affected Batteries
    The focus of the recall is on the phone models with batteries detailed below:

    Slider Series > SE44, SE47:

    CV90-L305N-01 (Serial Code 01E0409 or lower)
    CV90-L305P-01 (Serial Code 01E0409 or lower)
    CV90-L305T-01 (Serial Code 01E0409 or lower)
    CV90-L349T-01 (Serial Code 01E0409 or lower)

    K400 Series > "Phantom", "Blade", "Rave", KE413, KE/KX414, KE/KX424, KE433, KE/KX434:

    CV90-K3040-03 (all Serial Numbers)
    CV90-K3040-09 (all Serial Numbers)
    CV90-K3040-10 (all Serial Numbers)
    CV90-K3040-11 (Serial Number 1104057 and lower)

    3200 Series > 3225, 3245, 3250 (Appears above or below phone display):

    CV90-K3040-03 (all Serial Numbers)
    CV90-K3040-09 (all Serial Numbers)
    CV90-K3040-10 (all Serial Numbers)
    CV90-K3040-11 (Serial Number 1104057 and lower)
    Last edited by HC - NO "i"; 10-29-2004 at 01:11 PM.
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    Fellow owners,

    It is very esay to find out: Just check the batch and serial numbers of your battery. And, go to:

    http://www.kyocera-wireless.com/battery.htm

    Fill in the form if you have the affected one.

  8. #8
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    question... depending on how they tell you to send it back (i am assuming us mail)

    isnt it illegal for us to send them the battery back?


    the us postal service lists certain items as non mailable....


    (1) Corrosives.
    (2) Explosives.
    (3) Flammable liquids and solids, combustible liquids.
    (4) Gases (under pressure).
    (5) Infectious substances, etiologic agents, clinical specimens, biological products, sharps, other used medical devices.
    (6) Miscellaneous hazardous materials (i.e., dry ice, magnetized materials).
    (7) ORM-D materials.
    (8) Oxidizers, organic peroxides.
    (9) Radioactive materials.
    (10) Toxic substances (poisons).
    b. Restricted matter (DMM C024) includes:
    (1) Abortive and contraceptive devices.
    (2) Battery-powered devices.
    (3) Building construction materials.
    (4) Controlled substances and drug paraphernalia.
    (5) Firearms.
    (6) Intoxicating liquors.
    (7) Liquids and powders.
    (8) Matter emitting obnoxious odors.
    (9) Motor vehicle master keys.
    (10) Nonhazardous liquids and powders.
    (11) Sharp objects (knives, switchblades, stilettos).
    (12) Odd-shaped items in letter-size envelopes.


    I would say this might fit under possible explosives, certainly battery powered,

    http://www.usps.com/cpim/ftp/pubs/pub52.htm

  9. #9
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    Last time they did a recall, I got an envelope to put the old battery in for return to some logistics recycling depot or something, but I think it was in Canada.

    I never bothered to return the old battery anyways, and they haven't contacted me probably cause they don't care.

    Even if they did, I would have just said I already disposed of it properly before I got the replacement.

  10. #10
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    Batteries would be ok to ship via USPS.

  11. #11
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    even if they were considered to possibly be an explosive risk? I am sure homeland security would not agree,


    then again they are protecting us from illegal rubick's cubes......

  12. #12
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    See, the thing is the battery isn't in the device and isn't receiving nor giving power at the time, so I doubt there's a risk (unless it's an internal short circuit risk). But I don't really know...

  13. #13
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    Originally posted by asjeep
    even if they were considered to possibly be an explosive risk? I am sure homeland security would not agree,


    then again they are protecting us from illegal rubick's cubes......
    By them selves with nothing to cause the contacts to connect, then it's not considered an explosive risk. The only other way is if the battery is burned. I really doubt it would be an issue but we are talking about the postal service & some people there could go postal over a battery. I know i have shipped cell phones via them with no problems, you can always ask them by showing it's not a liquid filled battery.

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    [QUOTE]Originally posted by HC - NO "i"
    [B]Offical Press Release from Kyocera:


    Slider Series > SE44, SE47:

    CV90-L305N-01 (Serial Code 01E0409 or lower)
    CV90-L305P-01 (Serial Code 01E0409 or lower)
    CV90-L305T-01 (Serial Code 01E0409 or lower)
    CV90-L349T-01 (Serial Code 01E0409 or lower)[QUOTE]

    Oh great....thats me! at least i have my light up battery so i don't use that 1 anymore

    LG VX6810

    For Tutorials on the Kyocera Slider goto http://www.howardforums.com/showthread.php?t=685132

    For Tutorials on the LG VX6000 goto http://www.howardforums.com/showthread.php?t=201082

    LG REALLY HAS TO DO SOMETHING ABOUT THIS!!!
    LG's Horrible Charger Problem
    I don't miss mine! That thing was loud as all hell when it snapped into place.

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    [QUOTE]Originally posted by sliderdude
    [B][QUOTE]Originally posted by HC - NO "i"
    Offical Press Release from Kyocera:


    Slider Series > SE44, SE47:

    CV90-L305N-01 (Serial Code 01E0409 or lower)
    CV90-L305P-01 (Serial Code 01E0409 or lower)
    CV90-L305T-01 (Serial Code 01E0409 or lower)
    CV90-L349T-01 (Serial Code 01E0409 or lower)

    Oh great....thats me! at least i have my light up battery so i don't use that 1 anymore
    Your light-up battery won't be made by Kyocera, so it will be just as risky as the ones being recalled, if not more so.

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