Nit Picking the Motorola V551

[WirelessAndy]

It seems like yesterday that the V400 and V600 hit the stores for Cingular users. On paper, these phones were unbeatable for clamshell fans: Quadband, external LCD display, speakerphone, java, and even Bluetooth on the V600.

But trouble was brewing in the heart of Nit Pickers everywhere. All the V400 phones I sampled or owned each had some defect of some kind, ranging from earpiece audio being too low, to my #1 V400 Nit Picks: Crooked LCD screens! Mushy keys! Misaligned hinges! Read my comments about Nit Picking the Motorola V400 here.

Then there was the infamous Cingular V600. Tales of cracked plastic bezels where the two halves meet at the hinge, and finally, the sudden removal of the V600 from the Cingular lineup.


The Motorola V551 - image from Cingular.com

So how does the V551 stack up? Let’s find out!

When first released with Cingular in the fall of 2004, right around the time of the AT&T Wireless merger, it listed for $249 without contract, and even less depending on length of contract renewal.

For this Nit Pick, I physically inspected 12 different handsets before leaving the store with one for a more in-depth test. In those 12, I found one or two version “AA” phones, and the rest were “BA” versions. This review discusses a sample “BA” version.

I was pleased to find that the only major fit and finish problem with the sample V551’s I looked at was the LCD screen alignment. Nearly every phone I looked at had out of alignment external and internal LCD screens, except one. Otherwise, typical problems such as hinge alignment, mushy keypad buttons, dust under the screen, are practically absent.


The box the V551 comes in.


What's inside.

In the Box: The V551 comes in a newer, smaller box than what Motorolas have come packaged before. The top opens up to reveal a small recessed area where the actual phone rests in. Under this decorative panel lies the manual, charger, battery and rear door.


Physical Appearance: One big feature that sets this phone apart from it’s Cingular predecessors (V400 and V600) is the rubberized plastic in a handsome dark blue color. It provides a very nice grippy feeling in the hand, and resists fingerprints very well. Even the battery door is coated in this material.


The battery compartment is nearly identical to it’s V400 cousin. A metal slider holds the SIM in place, and takes the same slim battery as the V400/V600 series.


One of my biggest gripe with the V600 is how the hinge tends to press down on a glossy black bezel near the camera. In the case of the V551, the hinge edge rests on the dark blue rubbery plastic. In this image, you can also see the wrist strap hole, 2.5mm headset jack, camera lens and self-portrait mirror.


The V551 is slightly larger than the classic V60 (right), but smaller than the built-like-a-tank i530 for Nextel (left).


i530, V551 and V60 opened up


V60 on top, V551 in the middle, i530 on the bottom.




As recently as the V400/V600, Motorola has had the unusual reputation for “backwards” keypads. That is, the send/end buttons were right-to-left. I’m happy to say that the V551 buttons are send of left, end on right.

The keypad illuminates under low ambient light conditions. A light sensor is located under the translucent rubbery “foot” to the left of the Cingular logo and mic. The 7 and 9 keys were slightly less bright than the others.

In actual usage, the keys in all sample V551 handsets I tested had very good tactile feedback, without any mushy keys I’d get with V400 phones. The V551 adds a Cingular logo button above the send key for one-touch jumps to the browser home page, and a dedicated still camera button above the end button. While this is nice, this makes the menu softkeys just below the screen just that much smaller, and I found myself constantly pressing the Cingular logo or camera key all the time. My fingers aren’t huge, but it’s just something to get used to.


Hello, Moto! The V551 startup splash screen.


Poking Around the V551: The V551’s screen is very familiar. Nice and bright and good color saturation.


The brightness controls, shown in the “Neon” theme.


Excellent contrast between light and dark colors.


Yes, the V551 has Bluetooth! I could not test the functionality of this, as I do not currently own any Bluetooth accessories. I’ve been told that there is a small bug when using Bluetooth headsets and ringer profiles, where the phone will ring in a default “Continental” ringer when paired with a headset. Your results may vary!


The Bluetooth menu shows two options: Bluetooth Link lets you configure and manage your device and pairings, and the icon on the right is for synchronization. Sync functions were not tested at the time of this writing.


LEFT: Default icon/photo address list. | RIGHT: Address by list view.


You can adjust your phonebook’s appearance under this menu option.


Gamers, look elsewhere. You’re looking at the V551’s gaming options out-of-the-box. Just Bejewled, but it’s a DEMO version!

Skins:
On a happier note, the V551 now features skinnable menus. The V551 comes with three default choices: “Moto”, “Techno”, and “Neon”. Each one activates a new color scheme, background wallpaper, and text color.


The “Moto” skin


The “Techno” skin


The “Neon” skin

I prefer the Moto skin’s simplicity and the Neon skin’s black text color. Very easy to read that way.

WAP Browser:

The built-in browser is nothing fancy. The left shows the homepage, and the right shows a typical WAP-ready page (Yahoo!) with a few spartan color icons. Although the V551 is EDGE capable, I had no way of knowing if I was in an EDGE coverage area by looking at the phone. Download speeds were typical and unremarkable.


Yes! Dancing status animation!
One really Nit Picking thing I did enjoy was the addition of a status animation on the very top of the screen, between the RF bars and battery icon. Little dancing arrows zip between a phone icon and a globe icon.

Text Entry:

One of my biggest Nit Picks about predictive text entry is that it should include the ability to learn new or unique words. Motorola’s latest version of iTap, which I first saw in the V400, features a nice word completion feature. In this example, I had already “taught” the V551’s dictionary the word, “Wirelessandy”. The next time I started typing, it recognized the pattern and offered up four matches below, but goes one step further: It offers the last complete match in a grayed-out text, followed by an “up” arrow. Pressing the keypad’s up arrow automatically inserts the complete word. For those of you who find this distracting, the V551 also offers tap methods as the default text entry method.

Multimedia:



I don’t know if the V551 will play your latest greatest sound file so your phone can cluck like a chicken or belt out the latest hip-hop tune. I just don’t care, so I didn’t test sound files.

The multimedia menu (“Videos” selected in the photo above) gives you shortcuts to view your stored photos, videos, sounds, and the infamous Moto Mixer.

But I was interested in the camera and video aspect, so here are some samples:


Sample photo in my kitchen, “small” (160x120) setting.


Sample photo in my kitchen, “medium” (320x240) setting.


Sample photo in my kitchen, “VGA” (640x480) setting.

The V551 also takes short video clips, and I was somewhat befuddled by this. The phone has two settings: small and large (I don’t remember the exact names, but you get the idea). No matter what image size setting I chose, each video timed out at just around 91KB filesize. Naturally, this meant the smaller image size video clips were a little longer.

The V551’s default video file format is a “3GP” format. Quicktime seems to work to view these clips. You can probably find other players that work just as well.

Download small V551 movie clip my dog, Cliff, playing fetch. (92KB, .3gp format)

Download large V551 movie clip my dog, Cliff, playing fetch. (91KB, .3gp format)

All photos and movie clips were transferred from the phone to my laptop via Motorola’s MobilePhoneTools using a Motorola OEM USB cable.

Misc. Nit Picks:
Profiles: Motorola has long championed the “Vibrate then Ring” mode. This is still the case here. However, when the flip is closed, you can toggle through the different profiles WITHOUT causing a major audible ruckus! The “bloip!” tones you normally hear as you switch between the profiles is noticeably less noisy and obvious.

Instant Messaging: The V551 comes with AOL’s IM application built in, but nothing else. No ICQ, Yahoo!, etc.

Email: Like the V400 and V600, this phone has a built-in email app.

That Rubbery Texture: I am paranoid about this. I like to slip my phones in my pocket or a case, but this rubbery stuff is so sticky, it feels unnatural. I know the T-Mobile V300 also featured this material, but I question the long-term durability of this material.

I know it’s a pager. Keep reading.
This is my pager I use for work. It’s got a similar rubbery finish over plastic. But there is very obvious scuffing and there rubbery coating has worn out completely where the sides rub up against the plastic holster. At the time of this writing, the pager is only about three months old. I can’t help but think this might happen to a V551.


Front LCD Contrast: I’ve always enjoyed the V60 and V400/600’s front LCD displays. A monochrome LCD doesn’t time out and go blank like color ones do, making them ideal for always-on status indicators. But for some reason, the V551’s front LCD is difficult to read off-axis, as seen in this photo. Not a deal-breaker, but worth noting.

CONCLUSIONS:

WirelessAndy Screen Test:
The V551 passes. With a monochrome external LCD, you can always read RF bars, battery, etc. For some reason, the off-axis viewing is a bit of a problem, as the display becomes slightly washed out. The main LCD is readable outdoors, but contrast is a bit of a problem unless you turn off the wallpapers.

WHAT I LIKED: Very low electronic background noise in the earpiece. Able to hold onto a call in lower RF areas. Quadband and Bluetooth are nice touches. Built-in email app and nifty iTap are plusses. Video clip capture, at the smaller resolution, is a nice trick. Skins are a nice touch.

WHAT COULD HAVE BEEN BETTER: Video capture file size limitations are puzzling. Smaller shortcut buttons take some getting used to. External LCD off-axis contrast problem. Complete lack of pre-installed games other than a demo.

NIT PICKER DEALBREAKER: The rubbery finish is what did it for me. It feels unnatural in the hand for me, and I really can’t say how it’ll hold up over the long run.

For other reviews, opinions or stats on this phone, click on these links:
PhoneScoop.com: Motorola V551 / V547 / V555

[OoChiLLoO]

Excellent review! I'm somewhat of a noob to these forums and have been waiting for your nitpick on my phone since the day i got it (11/15). I'm glad to see this is one of the more positive (lol) nitpick reviews!

[Darklight Adept]

thanks for the review! The only complaint I've had so far from customers is the Memory on the phone (or lack thereof)

Only 5MB total?

[Mango808]

Good review, nice pics.

Okay, but when are you going to Nit Pick the V3 for us?

[Darth Treg]

Great review! While this phone has a great feature set, the design and blue rubber looks just cheap IMO. This would have been the logical upgrade to the V600, if not for the design.

I'm a big fan of the metallic phones like the 8890 and V60. My MPX220, while plastic, has a cleaner more modern design and is much more eye catching. I think this phone is more appealing to a younger crowd.

But kudos on your thorough and well written review.

[jettaguy87]

Great review WirelessAndy! One thing I just wanted to chime in about is the limitation on the video with the V551. I believe it is a combination of not using too much memory and mainly for MMS usage. Cingular has a 100kb limit on their MMS's and this phone is going to be marketed (already is, along with the 6230) as the hot video ready phones. This limitation will guarantee that the videos will be able to be sent via MMS. I honestly wish Cingular would just charge for data usage on any MMS 100kb or higher, that would make sense, but that is to me, not the average person unfortunately. I could only see the google-eyed look I would get while trying to explain kb's and MMS limitations to the average Joe.

Mike

[WirelessAndy]

Well! No WONDER no matter how I set the video capture, it topped out around 91-92KB. Makes sense now.

[OoChiLLoO]

Well you can always surpass the KB limit by pressing the middle button under the video's menu and under "videos setup" change the video length to max. I've recorded a 194 KB movie and a 367 KB movie. Now of course these aren't compatible for sending to other people using MMS but for those of us who just want to upload video's to the PC and send them elsewhere using that, then it's fine. I also agree with Darth Treg in the opinion that the blue rubbery look appeals more to a younger, 18-25 crowd seeing as how i'm 19 and i fell in love with this phone at first sight at the cingular store. Not to mention all of my friends think i'm some cellular God now because this phone surpasses anything they've owned/seen.

[WirelessAndy]

Well, that proves I'm probably just too "old" to have noticed... I completely missed the video length option!

That's good to know! I'll be updating my Nit Pick review site write-up.

[OoChiLLoO]

haha alright! i nit-picked the nit-picker!

[CeluGeek]

I actually like the grip I get with the rubber coat; it's one of the things I like the most from the V551. I just hope it doesn't end up like WirelessAndy's pager.

BTW: Great review. I missed reading your nit-picks.

[bigbohn]

Interesting review, very nit picky to what I or most cell phone users would do when purchasing a new phone, but I will respect your standards. Here is my addition to what WirelessAndy said in his great post, at your disposal if you wish to read it.

I will say for the phone in that the screen on the outside is extremely slightly tilted down and to the left, like no more than 1 degree, so its very insignificant as far as being a concern. Its one of those "Didnt-notice-it-until-you-said-it" sort of thing...THANKS! The internal screen is not tilted at all, and is much more vibrant than the V400 screen by comparison. I put the two next to eachother and the V551 had it beat out in color saturation and brightness, at the same settings on both phones. This was very pleasing.

Memory is at 6026 KB (6 MB), so that settles that. Most pictures take from 20-50 kb each, so thats about 133 pictures assuming the average size of your pictures is 45kb. Pretty decent for a non-memory stick camera phone. For real, I dont think about using this or any camera phone for anything other than close up pictures of people or cars. No panoramic sunsets or peering up at skyscrapers from the ground. I guess you could, but its not what a camera like this is meant for.

The normal desktop screen (I mean when you open to phone, the background screen with bar at bottom with the soft key options) looks better than the V400 to me. Its solid in color, and not opaque which I thought was a cheap looking opaque on the V400 (under Moto skin).

I thought WirelessAndy's pics on the keypad show the lighting situation VERY well. The 7 and 9 keys are dimmer than the other keys, with the 6 key looking brighter, but this is just cause there is a central white light that emits the same amount of light but is refracted thru the key at different intensities because the key are farther or closer to that light source. In reality, when you look at the keypad, you or just a person checking out your phone, it looks fine. Very classy white, reminds me of my iPod's backlight. White backlight is awesome.

About the rubber stuff and that destroyed beeper, I think you cannot really determine if this will happen to this phone like that. I had a beeper, yeah I said beeper, similar to that one destroyed with a rubberized exterior (back in '97, heh heh) and used a hard plastic holster for it, and never got such damage for 1 year of use. If the rubber on the phone ended up doing this, which I highly doubt it would under normal conditions like keeping it in your pocket, leather holster, plastic clip holster (if available) and not tossing it down gravel-laden ravines or through cacti patches, the phone will not rip apart at the rubber areas. It would, if do anything, just wear down to the metal below it.

Great phone at a great price, like Wireless Andy has stated, and great for the casual cellphone user (I think theres 2 classes, casual and business, and most business classes I think deserve something like a Treo or MPx). Go check it out for real if you havent.

[wymi]

Good review WA, You know what I am going to ask! How's the audio sound? I need loud and clear audio (read that, I'm old and deaf), did you try the speakerphone, I know you hate them but I am hooked on the speakerphone on my nokia 3100. My two lateset toys, Samsung X427m and LG C1300 don't have speakerphone but both have louder audio than my V400 or V180. I will probably dump both Moto's for the V551, two for one sounds good to me if the audio is loud and clear, and at $249.00 no contract I'll come out ahead after selling the V400 and the V180.

[WirelessAndy]

How strange... I was actually going to PM you on this after I realized I didn't comment on audio loudness in my original write-up!

The reason I didn't comment on audio loudness is because I had no issues with it. Plenty loud for ME, but it doesn't beat my current Cingular "It's so Loud Award" in my book: The SE T637. Now, that phone has some L O U D earpiece audio!

But at least the V551's audio isn't distorted at the highest level (7 out of 7).

The speakerphone does not seem to be terribly improved over the V400/V600.

Because I am not a good gauge of loudness for you on the V551, I would highly suggest you test drive one in person at a store to see if the loudness fits your needs.

The V551 will definitely feel bigger than your X427m and your C1300!

[andrios]

551 imo, as a much nicer louder earpiece than the v3. for me, it sounds crystal clear vs my v3.