UPDATE on T-Mobile Problems for BlackBerry Power Users
Here's an update for North American T-Mobile BlackBerry users who saw their third-party applications suddenly stop working on BlackBerry:
The Semi-Official T-Mobile Explanation
Here is the short story. The answer told by a T-Mobile engineer, when T-Mobile fixed the problem caused by the $4.99 T-Zones freeloaders (they were abusing the T-Mobile service, such as tethering their cellphones to a laptop, and getting unlimited Internet on their laptops for only $4.99 -- a clear abuse), T-Mobile fixed this. But they hurt legitimate full-price paying users when they did their fix. By doing this, T-Mobile inadvertently accidentally hurt the $19.99 unlimited BlackBerry plans -- by disabling access to the internet2.voicestream.com and wap.voicestream.com APN's to these users. Legitimate full-price paying unlimited TREO users and HipTop users can still access these and run third party applications today, but legitimate full-price-paying BlackBerry users suddenly no longer can do this anymore. It is claimed that T-Mobile engineers are working on this now. (Obviously, customer service does not know or understand this issue, which didn't help calm callers.)
For other T-Mobile problems and complaints, please see these threads too as well:
Attn: Customer Relations: 1 (813) 353 6545[/b]
Please call them and tell them about www.marky.com/tmobile.
That easy-to-remember web address automatically redirects to a listing of complaint threads.
Because of this error, T-Mobile users are no longer getting a BlackBerry feature that's available on BlackBerries on other GSM/GPRS networks such as Cingular, AT&T, Rogers, Vodafone.
Last edited by Mark Rejhon; 12-23-2004 at 05:02 PM.
-----Original Message-----
From: customercare@t-mobilesupport.com [mailto:customercare@t-mobilesupport.com]
Sent: Friday, December 31, 2004 3:58 PM
To: **** Pedersen
Subject: RE: Case 30822 Phones And Accessories.PhoneTroubleshooting
Thank you for taking the time to contact T-Mobile.
T-Mobile is well aware of the issue regarding port closured and HTTP transport limitation over T-Zones. We are working on a solution for the issue however. The problem arose due to the T-Zones connection being used for Blackberrys. A solution will be communicated to BB users once an effective solution is found.
If you have any other comments, questions or concerns, please feel free to contact us anytime.
Thank you for choosing T-Mobile.
Will
Advanced Technical Care
T-Mobile USA
__________________________________________________ ____________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email __________________________________________________ ____________________
-----Original Message-----
From: customercare@t-mobilesupport.com [mailto:customercare@t-mobilesupport.com]
Sent: Friday, December 31, 2004 3:58 PM
To: **** Pedersen
Subject: RE: Case 30822 Phones And Accessories.PhoneTroubleshooting
Thank you for taking the time to contact T-Mobile.
T-Mobile is well aware of the issue regarding port closured and HTTP transport limitation over T-Zones. We are working on a solution for the issue however. The problem arose due to the T-Zones connection being used for Blackberrys. A solution will be communicated to BB users once an effective solution is found.
If you have any other comments, questions or concerns, please feel free to contact us anytime.
Thank you for choosing T-Mobile.
Will
Advanced Technical Care
T-Mobile USA
__________________________________________________ ____________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email __________________________________________________ ____________________
It does not seem like T-Mobile has all their "OFFICIAL" stories straight.
This issues has already been fixed for a anumber of people in different scattered locations, just look at the posts from sempai for example.
I think the only acceptable solution, is to turn on the access through wap.voicestream.com. Since Ipaq PPC and Treo users get unlimited access to all ports for $20, why should the Blackberry people pay more. Furthermore , I saw another post which indicated that the IPAQ PPC folks use wap.voicestream.com with unrestricted access to all ports. Apparently the gateway is recognizing their accounts......
I thought when several BB users reported that the problem had went away, a global fix was in progress; now I'm beginning to wonder..
Frustrating. I can't receive SMS from any other carrier and support just said they do not allow BB users access to anything other than port 80 and no plans in the future to allow more.
That previous ports were open just for testing. . . . Glad I'm within my trial period.
Just got of the phone with a Tmobile rep of the office of the president. Here was ver y helpful in explaining that this is a feature that is and will NOT be supported by Tmobile. They can wave my $250 dollar activation fee if I want to cancel my plan within the next 30 days.
I pointed him to marky.com/tmobile and told him is a shame that is a shame that this needs to happen..
If you also wish to cancel your plan you might want to talk to an agent or open a complaint with the FCC and the BBB
Well my contract is up so I'm personally not that screwed. It really stinks tho as I really did enjoy T-mobile and they're now going to lose me. Any suggestions as who to take for a replacement? I like having the BB plan and ability to use minutes for and from anywhere in the country. = (
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Anyone have any updates on this?
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