Retired: v3, v360, CSK, V205, 3300, 3660, T68i, 5190, 3390, 3595, v66, x475, 6610, 9290, 6800, SK II
Carrier
PG490
Feedback Score
0
"Hi, this is Jen.. How can I help you today?!!"
Name: Jen. (Not John, Jean, Joanne, or Janice.)
Dept: Customer Care (whatever the opposite of outsourced is - insourced?)
How Long U Been Workin: Was in Retention for a year and a half, and am back in Care treading water and beefing up my metrics
Thing You Like Most About Work: I get paid to talk about phones.
Thing You Hate Most About Work: Empty promises.
Department you wish you could work in One Day: QA or RAT - I think I may do a stint in TSG though.
Favorite Quote from Work:
My personal motto in regards to the One Call Resolution Blitz - Kill them with kindness, 'cause dead people don't call back.
Spare Time: Urban exploration, photography, and aspiring to be a rock star.
My thoughts, opinions, hopes, and dreams, are representative of Alltel. Yeah, that's right. I work for Alltel.
When i was an RA (resident assistant) last semester, id have to man the emergency line at night when i was on duty....This is used for students who need help asap....and one night around 3am, someone called...i picked up the phone and was like
"Thank you for calling T-Mobile where you always get more, my name is Dey...My ID # is...."
and i hear *click*.
Like a dork...Im so tired from being on duty that i actually sit there with the phone to my head waiting for another call to come in. Then I hear the loud a*s dialtone...i think to myself...what a moron i am.
Primary: Nokia 5300 XpressMusic / Blackberry 8100 Pearl / T-Mobile MDA
Backups: Moto SLVR L7 / Nokia 7610
Retired: Nokia 3595 / N-Gage QD / 6600 / SE T300 / Moto V300 / RAZR V3 / Samsung Q105 / Sidekick II
Carrier
T-Mobile USA
Feedback Score
0
Re: Hi My Name Is.....(Give Your Intros Plz)
Consumer Direct (former life): "Thank you for calling T-Mobile, where you always get more. My name is Chris. May I have your name please?"
Retail Sales (current life): "Thank you for calling T-Mobile, where you can Talk or Walk Guaranteed. This is Chris, how can I help you?"
Name: Chris Dept: Retail Sales (Corporate) How Long U Been Workin: 1+ year in Consumer Direct; Retail since February 05.
Thing You Like Most Abt Wrk: Educating customers about new ways to use their phone. Thing You Hate Most Abt Wrk: Educating angry customers about billing problems that they caused themselves.
Department you wish you could work in One Day: National Strategic Accounts
Favorite Quote from Work:
From a fellow rep:
Rep: "Thank you for calling TMO..."
Customer: "Yeah, I got this voice system and it asked me what I wanted, so I kept saying, 'T-Mogul, T-Mogul!'."
Spare Time: Web Developer for the world's oldest independent film company.
--
I didn't even realize this was here until today. Hi everybody!
Retired: v3, v360, CSK, V205, 3300, 3660, T68i, 5190, 3390, 3595, v66, x475, 6610, 9290, 6800, SK II
Carrier
PG490
Feedback Score
0
Re: Re: Hi My Name Is.....(Give Your Intros Plz)
Originally posted by smilingpeanut Consumer Direct (former life): "Thank you for calling T-Mobile, where you always get more. My name is Chris. May I have your name please?"
Retail Sales (current life): "Thank you for calling T-Mobile, where you can Talk or Walk Guaranteed. This is Chris, how can I help you?"
Name: Chris Dept: Retail Sales (Corporate) How Long U Been Workin: 1+ year in Consumer Direct; Retail since February 05.
Thing You Like Most Abt Wrk: Educating customers about new ways to use their phone. Thing You Hate Most Abt Wrk: Educating angry customers about billing problems that they caused themselves.
Department you wish you could work in One Day: National Strategic Accounts
Favorite Quote from Work:
From a fellow rep:
Rep: "Thank you for calling TMO..."
Customer: "Yeah, I got this voice system and it asked me what I wanted, so I kept saying, 'T-Mogul, T-Mogul!'."
Spare Time: Web Developer for the world's oldest independent film company.
--
I didn't even realize this was here until today. Hi everybody!
Name: Keo (Not Keel, Keith, Kio, Kino)
Dept: Risk Assessment (Bellevue)
How Long U Been Workin: Almost 2 years.
Thing You Like Most Abt Wrk: Some of the crazy stuff I get to hear. "Why should I send in docs, I did not use my social security number to open this account."
Thing You Hate Most Abt Wrk: Some of the crazy stuff I get to hear.
Department you wish you could work in One Day: Revenue Assurance.
Favorite Quote from Work:
"Yes this is a valid business, I run a drinking establishment in my living room!"
Spare Time: Since I live in Seatlle it would be drinking coffee.
Fraud Analyst T-Mobile USA
My opinions and statements are not in any way affiliated with or endorsed by T-Mobile USA or Deutsche Telekom AG, and do not reflect their policies or procedures.
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