Just out of curiosity, why can't CSRs disclose their location? I can understand to customers, but to direct dealers, whats the big deal? I've had people in activations and consumer credit tell me.
hehe, just the other day, a rep said he was in the tri state area and I was like "oh, allentown?" and he's just like ".................."
Retired: v3, v360, CSK, V205, 3300, 3660, T68i, 5190, 3390, 3595, v66, x475, 6610, 9290, 6800, SK II
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Originally Posted by frog
Just out of curiosity, why can't CSRs disclose their location? I can understand to customers, but to direct dealers, whats the big deal? I've had people in activations and consumer credit tell me.
hehe, just the other day, a rep said he was in the tri state area and I was like "oh, allentown?" and he's just like ".................."
We're programmed not to.
My thoughts, opinions, hopes, and dreams, are representative of Alltel. Yeah, that's right. I work for Alltel.
Just out of curiosity, why can't CSRs disclose their location? I can understand to customers, but to direct dealers, whats the big deal? I've had people in activations and consumer credit tell me.
hehe, just the other day, a rep said he was in the tri state area and I was like "oh, allentown?" and he's just like ".................."
If we tell you then we have to kill you...
Please call 1-800-937-8997 on a different phone so we can help you...
Some people ..like me... think the person on the other end might be hot and want to know where they are at..maybe to ask them on a date or if they see them and recognize their voice (not likely) can say hello...
I however DONT STALK..I just think the person on the other end is hot... Except Sprint..those people are missing teeth and all sound badly ghetto.
Anyway, the other reason is if you are unhappy with service, or they dont go out of their way or something, you may come down to the call center and "take out" some people...so thats a total safety thing there.
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Some people ..like me... think the person on the other end might be hot and want to know where they are at..maybe to ask them on a date or if they see them and recognize their voice (not likely) can say hello...
I however DONT STALK..I just think the person on the other end is hot... Except Sprint..those people are missing teeth and all sound badly ghetto.
Anyway, the other reason is if you are unhappy with service, or they dont go out of their way or something, you may come down to the call center and "take out" some people...so thats a total safety thing there.
I understand that, but I'm talking about with other tmobile employees
Just out of curiosity, why can't CSRs disclose their location? I can understand to customers, but to direct dealers, whats the big deal? I've had people in activations and consumer credit tell me.
hehe, just the other day, a rep said he was in the tri state area and I was like "oh, allentown?" and he's just like ".................."
because believe it or not, there are actually physcotic people out there. some states only have one call center. so if we give out our location or state, you can easily find out where the call center is.
Retired: v3, v360, CSK, V205, 3300, 3660, T68i, 5190, 3390, 3595, v66, x475, 6610, 9290, 6800, SK II
Carrier
PG490
Feedback Score
0
A dealer, who I had the same kind of "Where are you?" "...Well, I'm in the Northeast.." conversation with a week or two ago told me that when Colorado was broken, people stormed the Colorado Springs call center in anger.
"Thanks for calling T-Mobile Tier 3 Data Support, This is Austin.. how can I help you?"
Name: Austin
Dept: Tier 3 Data Support
How Long U Been Workin: 1 year today!
Thing You Like Most Abt Wrk: Talking to cool customers/other T-Mo peeps
Thing You Hate Most Abt Wrk: data outages. argh. also, configuring MMS.
Department you wish you could work in One Day: this one!
Favorite Quote from Work:
Customer: "I can't make a call from my phone!"
Me: "I thought you said we were talking on the Nokia now?"
C: "But calling 611 isn't a real phone call!"
Me: "Let's make sure we understand each other..."
Spare Time: avoid mobile data issues like the plague! listening to music, meeting new people.
Spare Time: avoid mobile data issues like the plague! listening to music, meeting new people.
That brings up a good point. Every time I hang out with certain people who have only known me since I started at t-mobile they always ask about service, or phones and I am just like NOOOO... it gets frustrating being known as T-mobile Kyle instead of just Kyle
That brings up a good point. Every time I hang out with certain people who have only known me since I started at t-mobile they always ask about service, or phones and I am just like NOOOO... it gets frustrating being known as T-mobile Kyle instead of just Kyle
I refuse to answer to the name "T-mobile Guy" hahaha
when asked by friends for support, I refer them to the power button on their phone. "Okay, so it's off now? LEAVE IT THAT WAY!"
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Originally Posted by frog
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