Hi My Name Is.....(Give Your Intros Plz)

[Deyaniera]

its polite to introduce yourself....

"Hi, my name is Dey, my ID # is 12xxxx, how can i help u out ta-day?"

Name: Dey (pronounced like Day)
Dept: Customer Care (Outsource)
How Long U Been Workin: Almost 2 years.

Thing You Like Most Abt Wrk: New People
Thing You Hate Most Abt Wrk: HIGH *** CALL VOLUME ALL THE TIME.

Department you wish you could work in One Day: RAT - Or Corporate Application Development

Favorite Quote from Work:

While helping a rep out in taking her first couple calls:

Rep: OMG i cant believe that eff-in customer just called me a hieffer!!
Me: Why? Are you afraid shes going to milk you??

Spare Time: College student..sleep..database admin stuff..

[Jen Ever]

"Hi, this is Jen.. How can I help you today?!!"

Name: Jen. (Not John, Jean, Joanne, or Janice.)
Dept: Customer Care (whatever the opposite of outsourced is - insourced?)
How Long U Been Workin: Was in Retention for a year and a half, and am back in Care treading water and beefing up my metrics

Thing You Like Most About Work: I get paid to talk about phones.
Thing You Hate Most About Work: Empty promises.

Department you wish you could work in One Day: QA or RAT - I think I may do a stint in TSG though.

Favorite Quote from Work:
My personal motto in regards to the One Call Resolution Blitz - Kill them with kindness, 'cause dead people don't call back.

Spare Time: Urban exploration, photography, and aspiring to be a rock star.

[Deyaniera]

Originally posted by Jen Ever

Dept: Customer Care (whatever the opposite of outsourced is - insourced?)


Opposite of Outsourced is Corporate


Favorite Quote from Work:
My personal motto in regards to the One Call Resolution Blitz - Kill them with kindness, 'cause dead people don't call back.

------PRICELESS.

my OCR motto is in my sig....

[Jen Ever]

Originally posted by Deyaniera
my OCR motto is in my sig....

But see.. The opposite of outsourced IS corporate.. But that's not Corporate Customer Care - That's a separate kettle of fish!

[beat]

But see.. The opposite of outsourced IS corporate.. But that's not Corporate Customer Care - That's a separate kettle of fish!

Ha! that is right ... I am ... outsourced corporate customer care. HAHA!

[Jen Ever]

Ha! that is right ... I am ... outsourced corporate customer care. HAHA!

I'm glad somebody sees my point!

[Kamanaonoeau]

I'm glad somebody sees my point!

"Hi, Thank you for calling T-Mobile, my name is Tony and how can I make your day "bootyful?""

[Darla]

Hi, My name is Darla and I'm here to help you "Get More"... how can I help you today?

Lol, I don't work for T-Mobile, but my future goal is to do so once they set foot in North Carolina.
That will be my greeting

[Deyaniera]

OCR = One Call Resolution

Yeah i Know Corporate Accts....

Hows about this when stating departments

For Example:

TSG (T-Mobile)
TSG (Outsourced)
Customer Care (T-MObile)
Customer Care (Outsourced)

and so on and so on....

[Deyaniera]

Some Day Darla...Some Day....we will pray for you....

[Kylen721]

"Thank you for calling t-mobile where you can count on me for great service, my name is Kyle, how can I help you?"

Name: Kyle
Dept: Retail Sales (corporate)
How long you been working: about 8 months.

[Jen Ever]

Originally posted by Kylen721
"Thank you for calling t-mobile where you can count on me for great service, my name is Kyle, how can I help you?"

Name: Kyle
Dept: Retail Sales (corporate)
How long you been working: about 8 months.

I hate the canned sales rep greeting. But I like you, Kyle!

[Kylen721]

oh trust me I hate the saying too!

[Jen Ever]

Originally posted by Kylen721
oh trust me I hate the saying too!

But have you ever answered your home phone and said it?

[elzein]

But have you ever answered your home phone and said it?

But have you ever answered your home phone and said it?

Thats the worst thing, i associate my work life when im out at dinner or at home, like im sitting in a restraunt the waitress leaves and i say have a nice day when all she was doing is taking my order !! it drives me nuts when i do that