Hi My Name Is.....(Give Your Intros Plz)

[chattanoogatmo]

Hi My name is James.
CSR Corporate
I dont get to attend training until 4/26/2009.
Can't Wait!!!!

[dewain]

hello my name is dewain how may i help you get more

[tmobiler]

I tend to like:

"Thank you for calling T-Mobile where we are #1 and the customer is why, my name is ____ how may I help you?"

or...

"Thank you for calling T-Mobile, where are customer's are #1, this is ____ how may I be of world class service to you?"

of course...#1 could mean a number of things... hahaha j/k

[lotherius]

Name: Alvin
Dept: T2 Blackberry/PDA or DDC depending on the day.
How Long: 8 Months.

Thing You Like Most About Work: Saving a crackberry addict's day.
Thing You Hate Most About Work: Being told by superiors to do things or say things to a customer that are clearly against policy.
Department you wish you could work in One Day: T3 WDS.
Favorite Quote from Work:
Me: Thank you for calling T-Mobile Sidekick Support, how may I help you?
Caller (in a thick new york cabbie accent): Yeah I'm calling from Burbank, and my client is in New York. Her sidekick won't work and I need to know why. She is very eager to get her phone working.
Me: Sure, may I verify the 10 digit mobile number on the account?
Caller: 347-xxx-xxxx. My name is _____ _______ and I'm Lindsey's agent.
Me (Noticing the account belongs to LINDSEY LOHAN, and is marked as Lost/Stolen): Umm... Mr _____, I don't see you as an authorized user on this account.
Caller: Well, I just need to know why Lindsey's phone won't work. My client Ms. Lohan will be very upset if her phone continues to not work, can you tell me who the authorized users on the account are?

.... went downhill from there, obviously a cabbie who found LL's sidekick in the back seat and was shocked that it quit working.
Spare Time: Huh? Spare time? Reading about T-Mobile on the web, it's like taking work home.

And, a shoutout from Call Center 70!

[paul1985]

Name: Paul
Dept: Retail Sales (Limited Dealer)
How Long U Been Working: About a month

Thing You Like Most About Work: Explaining features and devices to interested customers.

Thing You Hate Most About Work: Having morons come in who aren't authorized on the account, or don't have ID, and want us to make all sorts of changes to the account.

Department you wish you could work in One Day: Since I'm at a limited dealer, I want to work for Corporate eventually.

Favorite Quote from Work:

Actually happened today.

Customer walks in carrying two old nextel phones
Customer: You do that Boost Mobile here?
Me: No, this is a T-Mobile store, we don't sell Boost.
Customer: So you don't sell Boost?
Me: Again, no. We do not sell Boost.
Customer proceeds to talk to me more about boost mobile, how much a phone is worth, because he wants to sell it to a friend. Just random ridiculous questions, I keep on telling him that since we don't sell Boost, that I can't help him with questions like that. What seemed like a eternity later, the customer finally understands that we don't sell Boost.
Customer: So you don't sell Boost? Why didn't you tell me that?
Me: Sir, I mentioned it several times to you, and you even acknowledged that we don't sell Boost.

Spare Time: Hanging out with my friends, trying to wash the stink of other peoples stupidity off myself.

[Steeez]

Just joined the forums, been browsing for a while...I've been with T-Mobile for about 2 months now as a retail sales associate...left from AT&T retail to T-Mobile retail...loovvinng the change

[clbryan26]

Name: Paul
Dept: Business Sales
How Long U Been Working: Start in February!

Thing You Like Most About Work:

Thing You Hate Most About Work:

Department you wish you could work in One Day: Honestly, I am thinking about getting my Nursing License but if that doesn't work working for corporate would be nice or even a corporate/retail store.

Favorite Quote from Work:

Spare Time: Going to Gulf Shores/Orange Beach or just chillin @ the house with something cold to drink and turning off the cell for a few hours!!!

[Hauppage]

"Thank you for calling Tier 3 Data support my name is kyle, can I have your 10 digit mobile number please?"


Name: Kyle
Dept: T3DS
How Long U Been Workin: 7 Months

Thing You Like Most Abt Wrk: Customers who speak clearly, filling out voice forms.
Thing You Hate Most Abt Wrk: Sidekick Slide mistransfers, Tuxedo Errors.

Department you wish you could work in One Day: ATSG

Favorite Quote from Work:

Me - "Hey this is kyle from T3DS I have a customer who..."
Flexpay - "OK Carlton may I have your dealer code please?"
Me - "Im not a dealer, but my Tmo rep ID Is xxxxx"
Flexpay "Im sorry carton that is not a valid dealer code"


Spare Time: Spending 1 hour to drive to work and back

I love this job, although we no longer really do anything phone related. Every day it was a "my web stick ain't workin". I feel for the PDA reps who had to take on those unlocked handsets without really easing into it .

[nic23z]

Name: Nic
Dept: Retail
How Long U Been Working: Since Apr. 2005

Thing You Like Most About Work: Co-workers

Thing You Hate Most About Work: Flexpay CSRs

Department you wish you could work in One Day: RPS or CS

Favorite Quote from Work: I have a few:
-"Can I get a sims card?"
-"Lemme get that flex jont"
-Anytime I call Flexpay care and the rep doesn't understand a word I told them.

Spare Time: I play hockey in an adult league. I also enjoy golfing and of course drinking.

[gprsking2001]

Hi my name is John, i used to work the corporate channel and got out because of bs. Now i am a EMT firefighter, but i am still phone nerd!

[rk88]

Name:-A.Jabri
Dept.:- Self Employed Business
fav.Quote :- use workaholic's.
fav.activities:- Social network's.

[TMobileSoCal]

Hi! My name is... (what?) My name is... (who?)
My name is... [scratches] Slim Shady
Hi! My name is... (huh?) My name is... (what?)
My name is... [scratches] Slim Shady