Hi My Name Is.....(Give Your Intros Plz)

[unknown09er]

"Hi and welcome to T-Mobile where you get more. My name is Steve. What can I do for you today?"

Name: Steve Snell
Dept: Retail Sales - NE San Antonio
How Long U Been Workin: Almost Three Weeks
Thing You Like Most Abt Wrk: Giving people what they want.
Thing You Hate Most Abt Wrk: Ignorant Customers

Department you wish you could work in One Day: Credit Dept.

Favorite Quote from Work: If in doubt, print two copies.

Spare Time: Buyin' stuff for my new apartment, hangin' out w/friends.

[Xdcinc]

"Go ahead transffere them.......Hello my name is Clinton Im the floor manager how can I help you?

Name: Clinton Selby
Dept:Team Lead (Encompass LV baby)
How Long U Been Workin: 2 Years
Thing You Like Most Abt Wrk: The reps that finally get it after you sit down and expline how to do a rerate....
Thing You Hate Most Abt Wrk: Ignorant Customers that never get it ARRRRRggggggggg

Department you wish you could work in One Day: Site Director
Favorite Quote from Work: Immediate Final
Spare Time: Who has spare time?

[rrodrig30]

"Hello Welcome to the T-Mobile store, I'm Richie, what brings you in today?"

Name: Richard R
Dept: Retail Sales, Chicago South Market
How Long U Been Workin: 1.5 Years
Thing You Like Most Abt Wrk: All the managers treat lunch at least once or twice a week.
Thing You Hate Most Abt Wrk: Watson is good, but the retail store doesn't get access to SAMSON.

Department you wish you could work in One Day: Engineering

Favorite Quote from Work: ME - "Is this right? I gave away 2 activations and I still did 13 activations today? 1..2..3..4..5.....Holy Cow I DID do 13 activations today"

Spare Time: Student studying civil engineering, I also spend lots of time with my girlfriend, I also love to mix with my Denon S3500's.

[Empowerment]

"Thank you for calling T-Mobile Business Care, My name is Empowerment rep ID 72..."

Name: Undisclosed
Dept: Business Care (Canadian Outsource)
How Long U Been Workin: A Handfull of months.

Thing You Like Most Abt Wrk: Theoretically Unlimited Credit Limit
Thing You Hate Most Abt Wrk: Nazi Overlords pay me too little

Department you wish you could work in One Day: Tier 3 Data

Favorite Quote from Work:

Me: "Did the Operator give you an error number?"
Customer: "Nawwwww MAAAAAAN! It's that error that goes like; boooo Beeeee BEEEEEP!"

Spare Time: I like Computers and Cars!

[Deyaniera]

"Thank you for calling T-Mobile Business Care, My name is Empowerment rep ID 72..."

Name: Undisclosed
Dept: Business Care (Canadian Outsource)
How Long U Been Workin: A Handfull of months.

Thing You Like Most Abt Wrk: Theoretically Unlimited Credit Limit
Thing You Hate Most Abt Wrk: Nazi Overlords pay me too little

Department you wish you could work in One Day: Tier 3 Data

Favorite Quote from Work:

Me: "Did the Operator give you an error number?"
Customer: "Nawwwww MAAAAAAN! It's that error that goes like; boooo Beeeee BEEEEEP!"

Spare Time: I like Computers and Cars!

Welcome Aboard fellow outsourcer:

Cust: It says my number is not in service...msg blah blah blah
Me: Blah Blah Blah?
Cust: Yeah some number.
Me: Would you happen to know what that number is?
Cust: No why? Is it important?
Me: Naaaaaaah, we just use that number to figure out why you cant use your phone. Thats all.

[CS-TCR-JamesW]

"Thank you for calling T-Mobile, my name is James badge number ######, how can I help you today?"

Name: James
Dept: TSG (Tier 1)(Outsource)
How Long U Been Workin: 4 Months

Thing You Like Most Abt Wrk: Different problems
Thing You Hate Most Abt Wrk: HIGH *** CALL VOLUME ALL THE TIME.

Department you wish you could work in One Day: RAT or TSG (Tier 2)

Favorite Quote from Work: (Not really a quote but funny none the less)
Customer: "I never got my phone!"
Me: "Im sorry to hear that" (mean time looking up order form to find IMEI number from phone we sent out)
Customer: "I ordered the phone, went on vacation, came back and my phone is no where to be found, I want you guys to send me a new one."
Me: "Give me just a few moments while I see if I can track your phone down. (At this time im looking through the call records to see the IMEI of last call"
Me: "Well ma'am I'm showing that the phone is being used."
Customer: "See someone must have stole the phone and is using it!!!"
Me: "Well ma'am the phone is being used on your account.
Customer: "Yeah they stole it and are using it and making calls on my account now."
Me: "Well ma'm that isnt possible because in order to place calls on that phone and have them charged to your account your SIM must be in the phone thats being used"
Customer: "Well maybe my sister had the phone and was using it."
Me: "I would check with your sister because we're showing calls being made from that phone on your account and we're not able to send a new phone out to you because of this.
Customer: "Ok, bye" (abruptly hangs up)

[butterhead]

" Thank you for calling T-Mobile where you always get More this is Reidar How may i assist you today?

Name: Reidar (pronounced Ry-duurrr, not ray-dar, ry-dar, ree-der...)
Dept: Retail Sales, RSR
How long ya been workin: about 1 1/2 years.


pet peeve:...
Sprint customer: I'd like to pay my bill!
ME: well, sprint is across the street sir.
Sprint Customer: ...(scratches head) but i can still pay my bill here right?
ME: To the best of my knowledge... NO! you'd have to go to a sprint store.
Sprint customer:oh, ok well then i'd like to upgrade my phone then i have $235 in upgrade bucks.
Me:... ummmm i cant do that either...
Sprint customer: Well then what theheck are you here for?
ME: To make YOU a T-Mobile Customer!
sprint customer: hold on i left my baby in the car...

[toyoter91]

" Thank you for calling T-Mobile where you always get More this is Reidar How may i assist you today?

Name: Reidar (pronounced Ry-duurrr, not ray-dar, ry-dar, ree-der...)
Dept: Retail Sales, RSR
How long ya been workin: about 1 1/2 years.


pet peeve:...
Sprint customer: I'd like to pay my bill!
ME: well, sprint is across the street sir.
Sprint Customer: ...(scratches head) but i can still pay my bill here right?
ME: To the best of my knowledge... NO! you'd have to go to a sprint store.
Sprint customer:oh, ok well then i'd like to upgrade my phone then i have $235 in upgrade bucks.
Me:... ummmm i cant do that either...
Sprint customer: Well then what theheck are you here for?
ME: To make YOU a T-Mobile Customer!
sprint customer: hold on i left my baby in the car...

hmmm where have i heard that one before?

oh i know now. that happend a few weeks back and i was standing in the back room when you were talking to that guy.

[kenshin8013]

Name: Johnny Nguyen
Dept: Retail Sales; RSR
How Long U Been Workin: About 2 years

Thing You Like Most Abt Wrk: Team and Phone plan
Thing You Hate Most Abt Wrk: ignorant customers that expect you to price match bolsa (you locals will know )

Department you wish you could work in One Day: Loss Prevention
Favorite Quote from Work: "How come you guys give all the new customers such good deals when I've been with you for two years and you want me to sign a contract for two years to pay more than the new customer?"

[unknown09er]

Your quote hits the nail on the head.... one question though: What's bolsa?

[toyoter91]

Your quote hits the nail on the head.... one question though: What's bolsa?

bolse is the land of the free phone. anyone in orange county knows it well.

[kenshin8013]

bolse is the land of the free phone. anyone in orange county knows it well.

ahhhh yes...bolsa...the land of the free phone...a place where activation fees do not exist. the location that one rushes too to have their first month bill waived, and most of all...the promise land that pays you anywhere between $50 and $100 cash to walk away with the latest and greatest phone...yes, bolsa...did i mention its the land of churn as well?

[phatman8118]

Name: Mike Horvath
Dept: NOC East
How long: 2 weeks (just finishing basic training)


Thing You Like Most Abt Wrk: The people and not associating with retail customers. Also, i get to be the nerd i've always been at heart.

Thing You Hate Most Abt Wrk: too early to tell

[ravegrunt]

Name: Marty H.
Location: Iowa
Job: RSR
Duration: 1 week after switching from an evil non-tmo offering indirect...with them for a year

Best Thing about the job: Great Co-Workers and competitive pay, like the system is set up to actually pay you for what you're worth.

Worst Thing: Giving up my CDMA Treo (I'll miss you)

Customer Quote (from old job):
Cust: I lost my phone
Me: Well, let's pull up the accou-
Cust: Screw that, can't you start me a free phone?
Me: Yes, however you still have to pay the bill or the early termination fee on the other line...
Cust: No big deal, I just want a free phone
Me: (in head 'What a nutjob') Let's make sure you're approved for a third line...

I will forever remember that customer. He also asked an African-American co-worker of mine about watermelon growing 'where he was from'....and my co-worker said "Yea, I think we can grow watermelons in <city where we work>"

[nirgle]

Hi Mike! What, out of curiosity, is NOC East?