Sprint customer service reps and their telesales also lied to me on the purchase of a new handset and services. A month later I also realized those services were not provided. I too signed a contract under false pretense and was basically told "LIKE IT OR LEAVE IT, NOT SPRINT'S PROBLEM"
I informed the The Better Business Bureau and in a matter of days (two days ago) I was called back by Sprint and told that I was given like 30+ dollars credited to my account and some bonus minutes and all fees were waived except for the monthly fees for my plan.
I too had to endure the customer service reps from other countries, the CSRs that hang up. The CSRS that refused to give me their ID# and or names.
As a matter of fact on one occassion after having an argument with a CSR, the minute I hung up my phone service was shut off. I called SPRINT, got in touch with another CSR and asked them why my services were shut off. They asked me if I had done any exchanges in the last few minutes I had told them that I did not. They told me that "someone" changed the ESN number on my telephone number to a Sanyo PM8100. I explained to them that I did not authorize that. That I was just on the phone with an angry CSR who hung up on me. I told them I want a full investigation done on this matter and she replied "Problem is fixed get over it"
I love Sprint, their phones, their PHONE plans and services, but when it comes to their CSR, TELE SALES and TROUBLE DEPARTMENT, those services are abominable.
CSR belong to a BORG like collective, but they've only assimilated species of low intelligence.
RESISTANCE IS FUTILE!
It's better to burn out than to fade away.