Yes, I understand there is a retention department.Originally Posted by flyingfortressDue to service related issues at work I have to switch to another carrier, I currently have 3 phones on the Verizon family plan and would like to switch my phone to another carrier and keep the Verizon account. I have called Verizon and plead my case but they will not waive the $175 break of contract fee on my phone even if I leave the other phones with Verizon. I've paid my $300+ bills with Verizon for several years and find it a little odd that they will ust let me go without offering an incentive to keep the other line.
My question is, does Verizon have a customer retention department so I don't have to deal with the CSR clowns.
BTW: I'm not Verizon bashing I've had 3 years of excellent service and would rather not leave but I have to keep my number.