Standard smartphone Deductible: $100
Standard dumbphone Deductible: $50
Deductible for "extended warranty": $25
How do I add it?
It can be added at the point of sale or you can call CS or go to the store to add the feature at any time. Unless the phone is brand new, or if the feature is added at a different time, a test call needs to be made. This merely verifies that the phone is working at the time the insurance was added. We CSR's are human, so don't be afraid to ask for a test call if you call to add this feature and we forget. This will avoid any problems when it comes time to make a claim.
What phones can be covered by Signal?
Any phone carried by uscc, including such high end phones as the RAZR and the BlackBerry. No extra monthly fee or higher deductible is charged.
What phone will I get if I make a claim?
The first option, when possible, is to give you a new or refurbished same model replacement. If your exact model is not available, whether it's just temporarily out-of-stock or a retired phone, a phone with similar features will be substituted. This phone will vary depending on what is currently available, but the first choice will be to substitute with that model's successor, when there is one. Example: LG VX6000's are typically replaced with LG VX6100's, when they're out of VX6000's. You are not guaranteed to get a replacement from the same manufacturer. However, if Signal has to send a different model phone, they will also send a battery, charger, and manual. When you call in the claim, the rep will be able to tell you what replacement phone you'll get.
How do I make the claim?
Call The Signal at 1-800-480-0167. Hours are (Central time):
Monday -Friday 6 a.m. - 9 p.m.
Saturday 8 a.m. - 7 p.m.
Sunday 9 a.m. - 7 p.m.
Or you can file online at https://claim.thesignal.com/ClaimInstructions.aspx
How do I check a claim?
Claim status can be checked at any time at http://www.thesignal.com/Claims/ClaimStatus.aspx or by calling the number above. After business hours, you can still check claim status through the automated system.
What will I need to make a claim?
Your phone's manufacturer and model and ESN/MEID, which can be obtained via CS, if you're not certain. Also, you'll need the date that the incident happened. The ESN/MEID MUST have been active on the account on the date of the incident. Activating a loaner phone during the claim process will not void the claim. Very important that these three items be correct, as incorrect information can result in a denied claim. Also, for a lost phone, Signal will send you a form that MUST be filled out and returned, certifying that the phone is lost. For a stolen phone, you'll need a police report number.
Lost, stolen, or accidentally damaged equipment. The "extended warranty" covers any mechanical or electrical malfunction that would normally be covered by the manufacturer's warranty. The "extended warranty" only applies to the original owner, and does not kick in until the manufacturer's warranty expires, but covers the phone for the next four years. Any claim for things covered under the manufacturer's warranty will be denied and you'll be referred to the manufacturer.
What happens is my Signal replacement is faulty?
For refurbished phones, you're covered for the first 90 days. Just call Signal and they'll send another replacement at no extra cost.
For new phones, you're covered by Signal for the first 30 days. After that, you're covered by the normal manufactuerer's warranty. The "Bill of Lading" that comes with the phone is your "proof of purchase" to determine the warranty's start/end date. Without it, the manufacturer will go by the date code on the phone.
A letter is included with the replacement phone, so you'll know whether it's new or a refurb. New phones come in the same manufacturer box that you'd get at the store. Used equipment comes in a plain box. (This is the phone box, not the external shipping box.) You can also call Signal, and they'll be able to tell you.