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Thread: currently unable to authenticate your phone

  1. #1
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    currently unable to authenticate your phone

    Friend just called me and when he tries to make a call on his verizon phone a recording comes on and says we are currently unable to authenticate your phone. please try again later. Anyone have idea of what that means?

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    means his phone been disactivated. He needs to call Verizon and have them put the ESN back into the system from his phone.
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  3. #3
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    Quote Originally Posted by Sonic McTails
    means his phone been disactivated. He needs to call Verizon and have them put the ESN back into the system from his phone.

    Or he has the phone on NAM2 when it should be on NAM1.

  4. #4
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    First things first....have him try to OTA his phone.
    Keep on rocking in the free world!

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    If OTA doesn't work, tech support should be able to take care of it. Don't forget to call from a landline.

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    Quote Originally Posted by Sonic McTails
    means his phone been disactivated. He needs to call Verizon and have them put the ESN back into the system from his phone.
    Thats a different recording...You usualy get fowarded to a roaming operator.



    Quote Originally Posted by iGlenn
    Or he has the phone on NAM2 when it should be on NAM1.
    Possible.



    The "unable to authenticate" message is because the A-Key authentication isn't confirming correctly. This can happen for a variety of reasons, make sure your on NAM1, call CS, and tell them whats happening, they should be able to reset the authentication and you will be back up and running..
    Hi there. I'm the guy on the other side of the counter. If you're a jerk to me, guess how hard I'm going to try to help you?

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    OTA= *228 Send select option 1 listen to real bad music and hopefully it works


    Good Luck

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    Quote Originally Posted by SuxBeingU
    OTA= *228 Send select option 1 listen to real bad music and hopefully it works
    You would think that a cellular company would understand that digital codecs mangle music. That music-on-hold you get when you call *611 is almost painful. Fortunately, with VZW you usually don't have to wait too long.

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